I don't often write long reviews, but what happened today deserves to be shared. I walked into Swiss Connection this afternoon with something incredibly precious to me--a bent, nearly broken silver ring that my late father gave me for my birthday, the last piece of jewelry he ever gifted me before he passed away. My wedding is in one week, and I had been hoping against all odds to wear this ring as my "something blue." I wasn't sure hope would be enough. I came to Swiss Connection because every experience I've ever had with them has been marked by kindness, honesty, warmth, and true professionalism. Years ago, the owner, Jean-Jacques, replaced a watch battery for me on a Saturday morning during one of the hardest seasons of my life. I walked out of that visit smiling for the first time in days. That moment stuck with me. Today, I was met with that same care--this time from Jeremy, a jeweler whose talent and generosity truly left me speechless. From the moment he looked at the ring, Jeremy was honest. Silver is malleable, he said. He wasn't sure he could salvage it. He made no promises--only that he'd try and that he'd know within a few minutes whether anything could be done. I appreciated his transparency and the sincerity in his voice. While he worked, the staff (all incredibly kind--my golden retriever got just as warm a welcome as I did) made me feel at ease. Time passed, and when Jeremy finally emerged, he had a hopeful look in his eyes that I will never forget. He gently picked up the loose topaz stone and said he thought he might be able to set it after all. What happened next felt nothing short of miraculous. Jeremy didn't rush. He took his time. He handled that ring as if he understood exactly what it meant to me--because somehow, he did. When he reappeared again, it wasn't five minutes later. It was much longer, because he had poured genuine care and craftsmanship into trying to restore something irreplaceable. And he did. He handed me back a beautifully polished ring with the stone set securely, restored in a way I didn't think was possible. When he told me there would be no charge, the tears came immediately. I don't think I've stopped crying since. Thanks to Jeremy, I will be able to walk down the aisle next weekend wearing a piece of my dad--my something blue, and a reminder of his love on one of the most meaningful days of my life. Jeremy may not be a man of many words, but his work speaks louder than anything he could say. His craftsmanship, humility, and kindness are extraordinary. My father always appreciated true artisans--people who take pride in their craft and show heart in their work. Jeremy is absolutely one of those people. To Jeremy: from the bottom of my heart, thank you. To Jean-Jacques: thank you for creating a shop with soul, integrity, humor, and people who genuinely care. To Ms. Gerard: you're a true gem and I have enjoyed our conversations and how truly considerate and genuine you are. To Swiss Connection: you have a customer for life--me and my soon-to-be husband. You all made a wedding dream come true, and I will never forget it. read more

Five stars isn't enough to adequately describe the quality of service I've received from everyone at Swiss Connection. They've earned my business with their knowledge, professionalism, and outstanding customer care. Jeremy remembers our first names and consistently maintains the highest level of decorum while being approachable, friendly, and always willing to answer our questions. The quality of Swiss Connection's jewelry is exceptional, and their prices are very reasonable. read more

Love every jewelry item purchased from Jean-Jacques and Nina. Wonderful quality and unique designs. Love watches purchased and jewelry items bought and love any repair work Swiss Connection has done. Highly recommend Swiss Connection. read more

Always a quality experience along with quality service and merchandise. Thank you Jeremy!

Had a great experience at Swiss Connection. I went in with a vague idea of what I wanted. The owner, JJ, walked me through multiple ideas that aligned with my budget. The final result was a custom ring that incorporated my existing wedding band with a new setting for my Diamond. Simply gorgeous. read more

I would rate this jewelry repair/jewelry store as Orange County best kept secret. They fixed my husband's Bulgari watch from the 80s that no one else would touch, my Chopard Happy Diamond watch that alway made me so unhappy because it never worked And last week adjusted my new anniversary Watch Band the same day. They are incredible not only at servicing fine watches but also making jewelry. They deliver exactly what you would expect from a fine European master jeweler. read more

This store is located near CVS in the Ralph's shopping center. The staff is very friendly. I didn't come to buy anything but they have a nice selection of jewelry and watches. I came to get a necklace fixed and the man untangled it and fixed it very quickly and was really nice. I really appreciate a business with good customer service. read more

I just had my wedding ring resized and cleaned. The service, Price and turn around time was perfect. Thanks for a Great experience. Greg Carlson read more

I have been purchasing Jewelry from Swiss Connection for over18 years. Swiss Connection has amazing customer service and quality. They also are so accommodating., many times I've been stressed out purchasing gifts, and Nina comes up with the most creative and thoughtful gifts for me, my daughters and friends. I am so thankful to their entire team.. I I also want to thank them for my custom pieces, I love them all. Finally, I am most thankful that my husband shops there!!!! A True Five Star read more

Awesome customer service and beautiful unique pieces! Jeremy is the BEST. I'll always shop and do repairs here. read more

I could not be happier working with Pilar and the Swiss Connection team! So great to have a local community minded team so close by with extensive knowledge in fine jewelry like wedding rings, engagement rings, watch repair. We also love that our kids use their services as well for very special occasions. I recommend them highly! read more

I recently brought in a Rolex for a band adjustment. Not to happy with the women behind the counter, sort of a snobby attitude. Anyway, I asked if they could adjust to my wrist. They quickly did this and I paid and left. When I got home, I noticed some scratches on the band where they made adjustment. Went back to store and they said they did not do this. After conversations with watch maker , he concluded that this was not him, and that he is an "expert" in the field for 30 plus years, blah, blah, blah. There's not much to fix here, but would have appreciated more if he just agreed to the scratch and moved on. I would not take an expensive watch here for repair. read more

Swiss Connection - Jewelry Near Me - Dana Point, California

Swiss Connection is a first-rate jewelry store, I highly recommend it. Jean-Jacques (a Swiss trained watchmaker!), Nina and staff are all very accommodating and provide excellent service. Their merchandise is exquisite and priced well, their location is easy to find, and it's always a fun atmosphere inside. I look forward to visiting them again soon (when I "need" another present!). Thank you. read more

Excellent service by skilled technicians who know good watches! Cost for repair was reasonable.

Very helpful and friendly staff!! Jeremy helped me, a very good man, with a unique problem over the phone and told me to stop by with my watch. Feel very taken care of and would recommend this shop to anyone!! read more

Swiss Connection - Watch all fixed - Jewelry Near Me - Dana Point, California

I've taken a few watches in here for battery changes and band changes. I brought in my grandfather's watch. They were very straight forward on what could be done and not be done and that it may not be worth it. It's a sentimental piece, so I did not care about the investment. I so appreciated the quality of work and, really, the honesty. Highly recommend! read more

Swiss connection is a great option for a jeweler. Even better if you're local. I've purchased items from Jacques, I've had pieces redesigned by him and his team, I've used his in-house department to repair pieces and I've sold gold scrap and used it for credit. I think Jeremy (the designer) can be a tad moody, but overall I trust the people in this store. I trust their knowledge, I trust their ability and I trust them to be fair. I feel secure leaving a valuable item in their care and that, to me, is worth a whole hell of a lot. read more

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Great local shop. It's the only place I will bring my repairs to and have my watches serviced. They have beautiful items for purchase as well as preowned pieces and watches. Staff is very very friendly and professional. I also feel that their repair prices are totally reasonable. I was expecting to pay more. Thanks! read more

I am very impressed with Swiss Connection. I just had a ring resized and batteries replaced in two watches. The staff was courteous and efficient. They fixed everything while I waited. I was in and out of the store within a very short time. I will happily give them my business in the future. read more

I took my beat up diamond wedding ring and diamond studs into Jeremy. He spent time listening to my suggestions. Together we came up with the design and in 4 weeks I had my new beautiful 3 stone ring. I love it! It is gorgeous!! Great experience! read more

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I recently had my old wedding ring redesigned at the swiss connection. I could not be happier with the service and beyond happy with the way my ring design turned out. read more

Friend who lives in south OC suggested I go to Swiss Connection near her home for my watch & jewelry needs. It is family owned & operated & my friend has been very satisfied with their work & service. I finally went there when visiting my friend last month. They repaired my watch and replaced a broken clasp on an inherited bracelet. They also fixed prong on loose stone that they noticed. These pieces are very important to me and I too am very pleased with their expertise & attention. read more

This is a looooong overdue review, however it's a deserved review nonetheless. I was so impressed and blessed by the customer service at Swiss Connection. I had been looking for somewhere to help me simply change a battery for my Skagen watch--which apparently needs a special tool to replace the battery--and Swiss Connection happily helped. As I was waiting for my watch, they did it right then and there, I received some devastating news and was in a state. The gentleman who helped me out simply smiled, handed me the watch and sent me off with the blessing that it will all be ok. I asked if I could pay for his services, but he declined and said he was happy to help and hoped everything would be ok. He made one person's worst day a bit more bearable. So thankful and you have a customer for life when I need anything. read more

Jean Jacques is a great jeweler and one funny Frenchman. We've bought several pieces from him throughout the years and he never disappoints when it comes to buying nice pieces, servicing watches or cleaning rings and other jewelry. His staff is always just as helpful and attentive. It's nice to know that there's an honest jeweler not too far from home. read more

Swiss Connection - Jewelry Near Me - Dana Point, California

They are honest which in the jewelry business means a lot. They do not overcharge They do repairs in a very timely manner. They give you advice to help you make the best decision for your repair or jewelry. I recommend them highly read more

The staff is sooo friendly! Just went in to ask a couple of questions and they couldn't be more accommodating:) The man working even cleaned my jewelry for free! Now I know where to go in the future!! read more

Jeremy at Swiss Connection recently reimagined two sentimental pieces--my sorority pin and a ring that belonged to my grandfather. They are now exquisite, fashionable pendants; and I am stunned and delighted by the results. It was an absolute pleasure to work with Jeremy long distance from Naples, Florida. He kept me informed with photos and texts and shipped the insured pieces to me in Naples. Previously, Jeremy reset and refurbished a diamond watch owned (and prized) by my late father. His work is fantastic and FAR EXCEEDED my expectations. FABULOUS!! read more

Swiss Connection - Vintage pieces reimagined byJeremyat Swiss Connection!In love!! - Jewelry Near Me - Dana Point, California

Family owned and operated. Very professional and high quality customer service provided by Jean-Jacques, his wife Nina, as well as Jeremy, Karen, Fernando and Carlos. Jean-Jacques has been in the business for 35+ years and is a real life watchmaker & certified gemologist from Switzerland! Right here in Dana Point! I typically go in for routine battery changes, but Nina helped me pick out some gorgeous pieces for my mom on several occasions during the Christmas seasons. You will be treated well and entrusted by an operation which cares about the work they do and the satisfaction felt by the customer after the work is completed and delivered. read more

I am very pleased with Swiss Connection! FYI - this review is ONLY about their jeweler, Jeremy. I did not purchase any jewelry from them. I only had work on a personal piece. This past Tuesday I brought in an antique 1940's ring in. I had been looking to have the double rose cut white Sapphires swapped out with Moissanite that was single old rose cut. Due to the location of the store I was expecting the estimate to be well over my budget. During the entire conversation I spoke directly with Jeremy who I believe is the only jeweler who does repairs and so on at this location. I was very impressed that Jeremy took his time explaining his thoughts about the setting. He was also receptive to the fact I love my antique jewelry and want to keep it in the best condition possible for it's age. I dislike when shops try to persuade me to 'make the switch' from old to new and buy some of their current pieces. Jeremy did not try to upsell me or persuade me to go in another direction, which I greatly appreciated. Lastly, his estimate was very reasonable. He told me what to expect and did forewarn me about complications in working with older pieces. I understood the risk and felt confident to leave the piece. The piece was completed quickly and it looks amazing! His craftsmanship really showed. There was a strong possibility he would have to break my current stones to set the new (I had agreed to this) but he was able to remove the stones 100% intact! Super stoked :) Anyhow, I would have to say for repairs Swiss Connection far surpassed all of my expectations! Highly recommend you give this business a try. read more

Swiss Connection made my grandmother's engagement ring circa 1930 like new! I brought it in to be rhodium plated. Nina pointed out not only the loose prong but two broken prongs another jeweler had missed. They did a great job restoring the ring to what I'm sure is better than when it was brand new! read more

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I brought my Cartier watch to another jeweler TWICE and each time they charged me a high price(once for a complete overhaul)but it never kept proper time.I brought it to Swiss connection ONCE and they fixed it perfectly. read more

Brought my engagement and wedding ring in as its size was floating a bit on my finger. Tried it with the ring noodle, but it was unsightly. I had to wear each ring separately so that it wouldn't scratch each other. Wanted to see if this place could do something without resizing it or have a ring guard, and Jeremy's solution was to solder them together. I really wanted the option of using the rings separately if possible but that wasn't the case. However, Jeremy did an exceptional job in soldering them. Thank you. read more

Swiss Connection - Perfect solder rings - Jewelry Near Me - Dana Point, California

I have had my watch batteries changed here before, I wouldn't trust them with anything else. Service was sub par all around. Also, prepare yourself for a very long wait. I agree with the first review of the owner, he seemed....eh, distrustful. read more

I've purchased 3 incredible watches from Jean-Jacques. He is knowledgable, informative and very helpful. I would definitely go back. He's authentic , a Swiss watchmaker right in our our backyard, with a full service repair shop. Definitely recommend this shop. read more

Swiss Connection - Jewelry Near Me - Dana Point, California

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I have been going to them for 10 years and the service is impeccable. Jeremy has the repaired Many items for me at a very reasonable price and he truly knows exactly what he's doing. They are experts in their field and the customer service is excellent. I highly recommend them as a jeweler read more

This place is amazing! I went to Swiss Connection to get an engagement ring and it is fantastic. Jeremy helped me get a custom made ring that had everything she wanted and she is very happy! This place is professional and Jeremy was awesome. I highly recommend Swiss Connection! read more

Swiss Connection - Engagement Ring - Jewelry Near Me - Dana Point, California

I've had encounters with various staff here and each person was helpful and customer-service oriented. In particular Jeremy, the jeweler is fantastic! He did an outstanding job repairing my diamond ring and replacing several missing micropave diamonds. I've had these diamonds replaced twice before from 2 other area jewelers. Turns out many of them were glued in with epoxy, not replaced into the tiny metal prongs as they should have been. Jeremy has high standards for quality and honesty and I completely trust that anything he creates or repairs is top notch. Thank you for making my ring look beautiful again! read more

I don't recommend going to this place to get anything done! Worst customer service I've ever had. The lady at the front didn't even acknowledge that I walked in the store and when I asked how much a battery for a Cartier watch, she quoted me $30 (which is ridiculously priced) and then when I mentioned to her it was a knock off she rudely said "oh we won't even touch counterfeit watches! Who says that? Will never return! read more

I'm really surprised and saddened to read the negative things written here. We found JJ as a referral from a friend who is a watch collector and we've had nothing but great experiences. He's serviced my vintage Heuer Carrera as well as my modern Tag Heuer Carrera, changed the batteries in my wife and dad's non-automatic watches and always provided honest, thorough work at reasonable prices. He is SUBSTANTIALLY cheaper than Tourneau and does all the little things right (like providing the old parts from your watch after service as sometimes the parts are valuable). Moreover, unilke Tourneau you don't have to automatically assume that your pieces are being shipped to NY or overseas to be worked on. read more

I went to have the battery replaced in my watch. We agreed on a price, and at the last minute, after the repair was completed, the price was changed. Not a good experience. read more