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    Swiss Connection

    4.1 (68 reviews)
    Ultra High-EndJewelry, Watch Repair, Jewelry Repair
    Closed 11:00 am - 5:00 pm

    Services - Swiss Connection

    Jewelry cleaning

    Jewelry redesign

    Jewelry repair

    5 More Services

    Watch cleaning

    Watch overhaul

    Watch part repair

    Watch part replacement

    Watch seal testing

    Swiss Connection Photos

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    Recommended Reviews - Swiss Connection

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Reviews With Photos

    I recently brought in a Rolex for a band adjustment. Not to happy with the women behind the counter, sort of a snobby attitude. Anyway, I asked if they could adjust to my wrist. They quickly did this and I paid and left. When I got home, I noticed some scratches on the band where they made adjustment. Went back to store and they said they did not do this. After conversations with watch maker , he concluded that this was not him, and that he is an "expert" in the field for 30 plus years, blah, blah, blah. There's not much to fix here, but would have appreciated more if he just agreed to the scratch and moved on. I would not take an expensive watch here for repair.

    Watch all fixed
    Andrew J.

    Very helpful and friendly staff!! Jeremy helped me, a very good man, with a unique problem over the phone and told me to stop by with my watch. Feel very taken care of and would recommend this shop to anyone!!

    Pre owned/estate pieces
    Lucky S.

    Swiss connection is a great option for a jeweler. Even better if you're local. I've purchased items from Jacques, I've had pieces redesigned by him and his team, I've used his in-house department to repair pieces and I've sold gold scrap and used it for credit. I think Jeremy (the designer) can be a tad moody, but overall I trust the people in this store. I trust their knowledge, I trust their ability and I trust them to be fair. I feel secure leaving a valuable item in their care and that, to me, is worth a whole hell of a lot.

    Custom designed by me and Jeremy!

    See all

    6 months ago

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    22 days ago

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    4 months ago

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    10 months ago

    Always a quality experience along with quality service and merchandise. Thank you Jeremy!

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    2 years ago

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    2 years ago

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    2 years ago

    Excellent service by skilled technicians who know good watches! Cost for repair was reasonable.

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    5 years ago

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    9 years ago

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    7 years ago

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    7 years ago

    Business owner information

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    Nina M.

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    11 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Swiss Connection

    Review Highlights - Swiss Connection

    Jeremy helped me, a very good man, with a unique problem over the phone and told me to stop by with my watch.

    Mentioned in 14 reviews

    Read more highlights

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    Just in Time

    Just in Time

    (124 reviews)

    I have been going here for a while now and have always had nothing but a great experience. Everyone…read moreis very kind and knowledgable. I come here for all my watch repairs and have come to know alot of the staff. Though I forget there names at writing this review. I have bought multiple watches here and done alot of repairs here. They have a great selection of watches and I am yet to have a bad experience here. If you are in thearea. I highly reccomend checking this place out!!

    Instead of requesting yelp to remove my negative review, I hope your business will attempt to take…read moreresponsibility for your employee's mistake and unprofessionalism. It's the right thing to do. I came there for a battery repair and got out with a broken watch. I was just here last weekend to get my Aquaracer's battery replaced. When I came back, my watch's crown is already detached from the watch. The employee changing the batteries was telling me that it's broken as if it already was broken to begin with. Absolutely not. Initially, she was saying that the crown was too tight and that there were resins present. And then she changed that statement to: she only opened the back to change the battery. She didn't touch the crown. But didn't she just say earlier that the crown was too tight? Also, please tell me WHY the date that was originally set to the 6th (the correct date) was on the 13th when I came back. Which means the crown was fine because she was able to turn it to change the date until she broke it. I was still able to adjust the date and time earlier that day. Now the crown is completely detached. It just falls to the side. It won't even stick to the watch. When I saw my watch, I just felt like crying. It was my late grandfather's gift to me. I felt like $65 was too much for a battery, but I was thinking, as long as my watch is safe it's okay. Well it's not. My original worst fear was the back case getting scratched, but it came out worse. My watch is broken. What's even worse is that the employee showed absolutely no remorse, no accountability, tried twisting her words so many times. SO YES, do review your CCTV because if it actually shows you working on my watch, it will show the truth. The employee was asking me to leave my watch there because the technician was off that day and that it will be looked at first thing in the morning. I said I there's no way I'm leaving my watch there and that I'm not paying for any repairs. She replied okay and that she will just take out the battery that she had already put in. OH WOW. After ruining my perfectly working watch, she even had the audacity to say that. Their services are not cheap. The least they could do is hire competent people to care for other people's watches. Also, if that employee was not sure about what she's doing, she shouldn't have touched my watch. They even told me that they deal with aquaracers on a regular basis. I don't think there's an ounce of truth to this. If they do, this wouldn't have happened. Anyway, another girl stepped in and said that I can bring my watch back the next day and they will fix it free of charge. I brought my watch there because I thought that the business was reputable. I was wrong. I brought my watch to the Tag heuer boutique that same day because there is absolutely no way I'm letting them "fix" my watch. I will post an update once the diagnosis is done and once the price estimate for the repair is emailed to me. The manager said that it will take a few weeks since their repair center is in a different state. I will be emailing you the invoice that Tag Heuer sends me. I hope that you at least cover the expenses. If I can give a negative score, I would.

    Swiss Connection - jewelry - Updated May 2026

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