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    5.0 (1 review)
    Open • 9:00 am - 10:00 pm

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    1 year ago

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    The Vitamin Shoppe - Multiple solid chunks were found in the Café Mocha Lean Body shake. This piece came out of my mouth.

    The Vitamin Shoppe

    3.6(8 reviews)
    9.9 mi•Wedgwood

    Terrible and extremely disappointing customer service. I purchased a protein shake from this…read morelocation yesterday, and when I opened it, there were large chunks in the drink that nearly made me throw up. Naturally, I threw it away. When I returned to the store today, I explained what happened and even showed the employees pictures of the chunks that came out of the shake. Their response was simply, "You should have brought it back. There's nothing we can do." I asked again if there was truly nothing they could do, considering I had photographic evidence of the issue, and they repeated that I should have brought the product back. What bothered me most wasn't even the fact that they couldn't provide a refund or replacement, it was how dismissive they were about the entire situation. After I commented on the poor customer service, they proceeded to ignore me for the remainder of the time I was in the store. The interaction became so uncomfortable that I ultimately just left. I understand that stores have return policies, but there is a way to communicate those policies while still treating a customer with basic courtesy and concern, especially when they're reporting a potentially spoiled product. Unfortunately, that was not my experience here. Completely disappointing.

    UPDATE: Another reason to celebrate The Vitamin Shoppe - you can now buy items online and pick them…read moreup in-person or curbside. Woot woot! Saves SO MUCH time! AND, they're always running a pricing special, so you'll likely save some money too ;-) Whatever your wellness needs are, TVS has you covered.

    Photos
    The Vitamin Shoppe - Lifelong Wellness Starts Here

    Lifelong Wellness Starts Here

    The Vitamin Shoppe - Nubian Heritage bar soap

    Nubian Heritage bar soap

    The Vitamin Shoppe - Lifelong Wellness Starts Here

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    Lifelong Wellness Starts Here

    The Vitamin Shoppe - The side door is locked! Go to the front

    The Vitamin Shoppe

    3.4(10 reviews)
    8.9 mi•Far North
    •$$

    Amazing stock on vitamins and supps!! I had been ordering mine online through my provider because…read moreit's cheaper, but it's great to know if I don't remember to re-order in time I can run up to The Vitamin Shoppe. Unfortunately today's buy on my protein would've been $5 cheaper if I had ordered online through TVS website, it didn't ring up the same price as their website. Just watch the price when it rings up and check on their website while im the store to make sure you're not missing any deals. Customer service was good. I had asked for help located probiotics and she pointed me straight to where I needed to be. So many options too.

    Terrible and extremely disappointing customer service. I purchased a protein shake from this…read morelocation yesterday, and when I opened it, there were large chunks in the drink that nearly made me throw up. Naturally, I threw it away. When I returned to the store today, I explained what happened and even showed the employees pictures of the chunks that came out of the shake. Their response was simply, "You should have brought it back. There's nothing we can do." I asked again if there was truly nothing they could do, considering I had photographic evidence of the issue, and they repeated that I should have brought the product back. What bothered me most wasn't even the fact that they couldn't provide a refund or replacement, it was how dismissive they were about the entire situation. After I commented on the poor customer service, they proceeded to ignore me for the remainder of the time I was in the store. The interaction became so uncomfortable that I ultimately just left. I understand that stores have return policies, but there is a way to communicate those policies while still treating a customer with basic courtesy and concern, especially when they're reporting a potentially spoiled product. Unfortunately, that was not my experience here. Completely disappointing.

    Photos
    The Vitamin Shoppe - Holiday hours

    Holiday hours

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    Barking cough/croup homeopathic remedy!

    The Vitamin Shoppe - Lifelong Wellness Starts Here

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    Lifelong Wellness Starts Here

    Swing by - tobaccoshops - Updated September 2026

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