I am so glad they have a place on Yelp for me to give a review! I was here last April 3rd for a…read moreflight out, and I dropped by to shop for some goodies.
I am giving 2 stars for these reasons..
1 star for the selections and presentation...
2nd star for the promotion available...
The rest of the missing stars goes to this review.
It is just very unfortunate that I never expected an upscale airport shop could do such thing to transit passengers.. more so to international transit passengers! And I truly believe they have not done it to me but to a ton of other people as well.
1) the promotion- when I was shopping, I was trying to get the best deals I could get. I came upon one brand.. it said Villars.. buy 4 get 1 free.. in huge bold letters.. and whatever fine markings that apparently referred to a particular product, it was hidden by the bars of the shelving. Thus, "us" shoppers would tend to miss that part and think "all" Villars products are Buy 4 Get 1 free! , .but as soon as you check out, you get charged all 5!
2) I was looking at the Milka /wafer products and was aware it didn't have a promotion but wanted them anyway. So , I limited myself to buying only 2packs. As I checked out, the lady who helped me told me that I should get 1 more pack since they had a promotion on them. If I .buy 2, ..they are 20% off each. So, I added one more to get all 4 at 20% off each.
Lo and behold after she rang my tab, she told me she would put my receipt inside my shopping bag. I said ok.. ...but I was busy on my phone. I wanted to use my HK coupon but they said it was only eligible online.. which didn't make any sense to me.. so I went on my way. When I went back to the lounge, I tried to look for the receipt and couldn't find it. I checked my purse, ..the shopping bag and still couldn't find it. So, we don't back to the store. They told me they placed it inside. I gave my shopping bag for them to see. They couldn't find it. So they reprinted me another receipt.
As we went to our gate, I looked over the receipt. .there I saw that the Villars chocolate that i got were all charged in full and I didn't get the promotion. And the Milka chocolates were also charged in full. So, I went to the nearest Sweet Dreams shop that I could find. I asked the lady if the Milka chocolate was on sale. She told me it wasn't. But she tried to double check. She approached Simon. Simon took over and suggested me. I told him about what happened. He called the Sweet Dream shops where I bought the chocolates from and told them about my concern. They explained about the Villars chocolate.. i could not refute that, i just thought it was a shameful plug. But as for the Milka, there's a camera ..to prove what she did.
Simon offered to run back thnk get the refund since my boarding was less than 10minutes away. He was kind enough to process it for me. Kudos to staffs like him.
Im just shocked to see airport shops operate this way. If I didn't check, I could've left feeling scammed.
See attached receipt.. -this is already the updated one. They took the original receipt from me.
Now, I'm very skeptical on shopping at the HongKong airport again.