So I FINALLY got an appointment and it really happened! The lady that gave me the massage was very nice and she was very considerate in my needs. I needed a very gentle and low pressure massage and she was careful of that. I think the place was going through some transitions and that is why they were having problems answering the calls and returning calls. Since the Groupon offer event, they have been very busy...therefore they have been having a hard time being prompt with returning calls and making appointments. As long as you are able to get an appointment, I think you'll have a very enjoyable experience. The tricky part is being patient about getting the appointment. 4 stars for massage. 2 stars for customer service. = 3 stars. read more

So i have been trying to get in touch with someone to make an appointment after buying the three massages groupon. Now re trying it, their number got turned off or something?? are they still open? read more

May have been good if I could reach a human at their business! I purchased a 1-hour massage through Living Social and was really looking forward to the services. Despite multiple efforts to reach a rep at their business I finally had to request a refund and submit a fraud report. The folks at Sweet Serenity didn't answer phones, did not return voice mails and did not respond to queries submitted through their website (even though their voice mail message boasts that is the best way to reach them). They didn't even respond to the reps at Living Social to address the issue! What a sham. read more

Instead of trying to make an appointment I'm now trying to figure out if this place is in business and get my money back. I read through all the reviews and realize it's not just me. I submitted a story with Channel 3 to investigate. I'm planning on going to the location today to see if I can see someone face to face. Because of course for the past several months the mailbox has been full accepting no messages. For the past two months now maybe the phone number has been out of service. I've submitted a request to the customer service department of the website I won a bid on and purchased the gift certificate. I'm hoping to get some closure and a refund very soon. Wishing everyone else much luck with their certificate. I hope this company is revealed for the scam they have pulled and are properly fined or shut down. read more

For the past 2 months I have called, left messages and e-mailed this business to book a nail appointment when I am in town for work. I have never received a call back or an e-mail back. I'm done wasting my time to contact a business that obviously does not want any new business. read more

Unfortunately, I have to agree with the others. I bought the Groupon and tried for weeks to get in. No one ever answered the phone and it took that long for them to return my voice mail. Eventually I got in for a massage, which started 15 minutes late. The massage was ok. When I left, I decided I better make my next appointment while I was there because who knows how long it would take to do it over the phone. Problem was I couldn't because the owner had the appointment book and she wasn't there. Then I find out my Groupon was redeemed for all three appointments. I called to try to resolve but their voice mail was full again. Eventually I was able to leave a message, but no one has called me back. After all this effort I decided it was best to just call Groupon and get the remaining value issued back to me in Groupon credits. Too bad. read more

Terrible Customer Service. Have been calling them on and off for a year to schedule an appointment. Had an appointment and they canceled on me. Have left constant messages and have yet to receive a call back. I haven't been able to speak with somebody in a YEAR. What does this say about their customer service? I would avoid this place at all costs. read more

I had gotten my certificate from a friend for my birthday last year and I was never able to make any appointments either.Now I try to call and the number is out of service. I feel they skipped town with all our money$$$$ I am now writing to Channel WFSB who sold the tickets and also Consumer Protection to see if there us anything I can do. I think we have been scammed!!!!! Stay posted . read more

i wish i could give this place a negative rating. i actually believe its a sham. there mailbox is constantly full and its not like anyone responds to your inquiry. this is an embarassment to all small business owners. Dont waste your time and energy read more

Where has this business moved to? I have a groupon but the website is down and phone number is disconnected. I have made a complaint with groupon who said this business owner will call me in 3 days but 2 weeks later nothing. read more

I think when you run a business based on people making appointments to come in and spend money it's probably pretty crucial that you hire someone to answer the phones! Been calling for four days and never get an answer. So far I have left 2 messages and still have not heard back. If I didn't have a groupon I would've given up by now. This business obviously is not looking for new customers. Too bad I spent money before I knew what I was in for. Save yourself time and energy and find a place that cares more about customer service! read more

The phone number and website no longer work. Bought a massage from living social and have not been able to redeem it! This place is a scam! I tried calling several times after I bought it and no one answered or called me back. I even sent several emails no response. read more

I have tried to get an appointment for a few weeks, no answer and you couldn't even leave a message. I finally just went to the location and it was in terrible shape. I have never seen such a bad spa, it looked old and dirty, and it smelled like chemicals and paint. I would have walked right out, but I had already bought the Groupon, so I figured I would give them a try. I was told that they only had two masseuse's, so I had to wait for two weeks for my message. When I showed up to my appointment, there was nobody there!!!!! There was a sign saying there was a message in session, but the door was locked and there were no light on in the building, and no cars in the parking lot. I waited around for 10-15 mins, and while waiting called Groupon to get my money back. If I were you, don't wast your time, if you can even get an appointment, you still might not get a message. I have advised Groupon to look into there facility, since I have recently seen a Groupon for facials. read more