Me and my partner came in to get a free gym pass that comes with my apartment complex. When we…read morefirst went, I was told we weren't in the system yet even though we had moved in two weeks earlier. I was told to come back another time. About a week later, I called to check before making another trip. The employee verified my name and address and told me we could come in anytime to get our passes. Due to my work schedule, I wasn't able to go right away, but about a month later we finally had the chance. When we arrived, only the manager was there. I explained that I was ONLY there to pick up my gym pass, not to work out. Before I could finish explaining, she immediately began talking over me in a very condescending tone, saying she had given her staff the weekend off and that while I could still use the gym, I couldn't get a pass right then. I explained that I wasn't trying to use the gym--I only wanted the pass--and asked when I would be able to get it since this was now my third time dealing with the same issue. She cut me off, told me I "wasn't understanding," and continued arguing instead of answering a simple question. The conversation felt more like she wanted to prove a point than actually help. She then said someone would be there in an hour to get our passes. After I mentioned I had to leave for work, that suddenly changed to "a few minutes." She kept insisting she wasn't denying me service even though I repeatedly explained I wasn't asking to work out, just to receive the pass I had already been told I was eligible for. After I left, a family friend went in and asked the exact same questions. That's when I learned the employee I had been speaking with was the GENERAL manager. She told my friend that I had been rude first, which simply wasn't true. My friend even pointed out that the manager spoke to her much more respectfully, despite my friend being far more direct than I ever was. While I waited before leaving for work, the manager started making my partner's gym pass. At this point, we had been there for nearly an hour, and I was already late to work. When I finally said I'd have to come back another day, she didn't acknowledge me at all and just continued clicking on her computer. I work in customer service myself, so I understand bad days, difficult customers, and being short-staffed. That's why I tried to be patient. My issue wasn't that there was a delay--it was the dismissive attitude, constant interruptions, changing information, and lack of communication. She even said she had sent all of her staff home for the holiday weekend, yet when I came back inside there were suddenly two additional employees working. I was genuinely excited to use this gym since it's included with my rent, but this interaction completely changed my impression. After reading other reviews, I realized I'm far from the only person who has had this experience. I hope management takes customer service more seriously because it starts at the top. This happened days ago, and I'm still disappointed by how unnecessary and uncomfortable the entire interaction was.

I'm genuinely surprised this gym is rated as high as 2.6 stars. Based on my experience, the rating…read moreshould be lower. The negative culture isn't an accident,it's a direct result of management's failure to address ongoing issues and hold staff accountable.

This facility has pool, sauna, hot tub. They keep up with cleanliness and machine upgrades. They…read morehave a variety of classes included in monthly membership. Staff is friendly and helpful.

It's got everything you need, really. One of the reasons I dislike going to the gym is waiting to…read moreuse machines--but AMFAM has you covered. Cardio machines on the first floor: there are at least 5 of each, and rows of cardio machines next to three racquetball courts. Swimming Pool: Enough lanes for it to not be too crowded, with aquatic classes during the day, and a jacuzzi/hot tub and sauna that is often on the fritz but comes back to life every other couple of days for public use. Weights: there's a generous amount of machines on the second floor spaced out but it does get quite busy at peak times. Group Classes: there's a spin studio, personal training studio, group training studio, and a large group exercise room--most times there's only 5 people at a time in a class so it really is bag for your buck with one to one time with the instructor. AMFAM is not the cheapest, but it's definitely worth the price. Staff are approachable, friendly, and happy to help if you have questions.

The Lab is a great place. If your looking for martial arts this spot is first class. Chad Lebrun…read moreruns a very professional school!

I have been going to the Lab Martial Arts in Fredericksburg, VA since the early 2000's. This place…read morepromotes a family atmosphere along with great instructional coaches​ from Blue belt to Black belts. Everyone is willing to help see others succeed and unlike other places this place shares everything and does not hold back when teaching students how to defend themselves to Kickboxing, Brazilian Jiu-Jitsu to student development. I highly recommend the Lab Martial Arts to anyone who is willing to learn a challenging art of self-defense​ or sport martial arts. David P.

At Eagle village planet fitness Unfortunately, the new management team has created a negative…read moreenvironment. The general manager(Trei) appears disengaged, and the assistant manager R has been unprofessional in interactions. Customer service has declined, and it's affecting the overall experience. This location used to be much better managed.

Good staff and a great choice of equipment for my fitness journey. The only slight rub is during…read morethis summer they are letting High Schoolers work out for free. I get the marketing ploy but also get slightly annoyed when 3 of them lock up 4-5 machines. I've adjusted my hours to compensate (mostly early enough no HS kid is going to be awake) and am back to happiness!

I was in town and wanted to try this gym out before potentially moving to the area. I contacted the…read moreowner Wayne via the website and he was very responsive and personable. Absolutely zero pressure or salesman tactics to join the gym like you'd find in your standard gym. It's truly a small town gym with a great atmosphere. Wayne offered me a trial membership for my 5-day stay. The gym has everything you could possibly need for a workout and was never too crowded even at peak hours. If I could give Wayne and his gym 6 stars I would. Facilities were great and owner is even better. If you're staying at the Marriott Courtyard 4 blocks down, their gym is just about useless for anyone moderately serious about exercise. This gym is only 4 blocks away!

Awesome gym! The owner got me signed up the day I reached out even on a Sunday. Very clean gym,…read moregreat staff, lots of equipment, love the 24 hour access as well. Recommend for sure!

The facility needs some sprucing up. Even the area around the Physical Therapy area is a mess with…read moreall kinds of equipment blocking an exit to outside. I cancelled my subscription with the Manager and an employee at the computer. Five months ago. I discovered I was still getting billed. When I discussed with Manager, she had no recollection of it and nothing was in the computer . Also, all staff no matter what area they work in should know where things are. A staff person did not know where the Wellness pool was. Sad but true.

NO Hydrotherapy. NO Jacuzzi hot tub poolside. NO jacuzzi in Mens locker room. NO high power water…read morejet therapy in the Wellness Pool during swim lessons M-F. Old bones need heated water, and sore muscles require massage-strength water jets. I am not aware of ANY gym that invests in hot pressure water jet therapy in Fredericksburg Virginia. YMCA Butler Rd formerly offered 104F Jetted hot tub poolside and in the locker rooms. Formerly offered wicked high powered heated water jets in the Wellness Pool -these jets rehabilitated my spine and legs after major surgery. Now these rehab services are "down for repair" with no fix date. I canceled my YMCA membership when the Wellness Pool went down for maintenance several years ago, and stayed broke beyond my tolerance for ROI. As a cost comparison, a medical massage in FredVA is a minimum of $75/hr +tip. Somebody needs to invent a vending machine poolside: Water jet therapy for one.