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    Sutton Paint Correction & Coatings

    3.0 (1 review)
    Open Open 24 hours

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    3 years ago

    Helpful 2
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    Joe Hudson's Collision Center

    Joe Hudson's Collision Center

    (9 reviews)

    DO NOT EVER EVER…read moreEVER Let an insurance company take your vehicle to Joe Hudson Collision Center in Milton, FL. My Husband was involved in a head on accident on APRIL 6th, 2023. We waited over a MONTH for an appraisal. With multiple excuses, mostly blaming the insurance company. Called weekly. Given the run around. EVERY. SINGLE. TIME. Told on the phone multiple times by front desk we will have appraisal manager call you today.. Only never to recieve a call and to be given a different excuse when calling back the following week. FINALLY get an appraisal and told parts were ordered with estimated completion date being June 2nd, 2023. We call the week of June 2nd to AGAIN be told a million different excuses and an appraisal manager would call us. Again, never received a call. Each time my Husband would call, he was so polite, so patient. Called weekly every week and told every time, "we're still waiting on parts." Then they had to order a pair of side steps. Then its something with a sensor. The list goes on and on with the excuses from the front desk, all followed with, "I will call you back today with an answer." Never to recieve a call back. This continues for 3 more weeks. My Husband called back YESTERDAY. Asked for an update. The lady tells him, "It looks like parts on back order, but I'm not really sure." Says she'll talk with a manager (WHO WE STILL HAVE YET TO HEAR FROM) and give him a call back that day. Spoiler alert. NO CALL. He calls back today. The front desk decides to now tell him THE TRUCK FRAME IS BENT and they are now waiting on State Farm. This is where I step in. Call State Farm. Raise Hell. State Farm gets Joe Hudson on the phone. The "apparent" Manager, Andrea tells State Farm... She wasn't the original manager handling our truck, she "just" took it over BUT Yes the truck frame is bent. We tried to order one, that one was damaged and now we have another one ordered with no estimated delivery time. She tells her they JUST tore the truck down to the frame and noticed it was bent THIS WEEK. She proceedes to tell me that the truck still has not met the Total Loss Threshold though so the truck isn't totaled. State Farm tells me said information. I again, lose it. Explain the estimated total we were given on MAY 8TH and everything they've since tacked on. Now the TRUCK FRAME, and demand the truck be taken somewhere else because the job CLEARLY wasn't done correcvtly the first time. State Farm procedes to put me back on hold to again call Joe Hudson and find out what exactly the Total Loss Threshold was on the truck... JOE HUDSON HAD MY HUSBAND'S TRUCK THRESHOLD NOW TOTALLING AT 85% (threshold was 75%) BUT STILL PLANNED TO SWEEP IT UNDER THE MAT AND GIVE US THE TRUCK BACK. State Farm proceeds to apologize profusely and is upset this information wasn't disclosed the first time she was on the phone with her. So here we are, 3 months later, now waiting on Joe Hudson to send PIR papers to State Farm so we can get the truck totalled. HOW are we just finding this out? HOW can a company FAIL SO MISERABLY at their job? HOW can a "Manager" not pick up a phone ONCE in an almost 3 month period?! Someone make it make sense? NEVER EVER use JOE HUDSON. Like in a million years. NEVER.

    I want to say that Andrea who did the estimate and Kim who works the counter are two of the best…read moreladies you ever want to meet. My car was fixed quickly and even though there was a hiccup with the paint, they quickly got me back in and repaired it at no extra cost. I am currently waiting on a part to be delivered and I am positive I will have no problem getting it. My only suggestion would be to have cleaned the car. There was a lot of dust. The only thing they cleaned was the part they repaired. Even so I am very pleased with the way I was treated and how quickly they got me in.

    Sutton Paint Correction & Coatings - auto_detailing - Updated May 2026

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