Our family had a very frightening experience that showed us the true difference attentive medical…read morecare can make. My grandma first went to the ER at Kaiser Permanente, where her symptoms were dismissed as anxiety. Despite clear concerns and our requests to look deeper, no thorough evaluation was done and she was sent home. Only a few hours later her condition became critical and she had to be taken by ambulance to Mercy San Juan Medical Center. From the moment we arrived, the staff took her seriously. They listened carefully to every detail we shared and performed a full evaluation. The nurses and doctors were patient, understanding, and supportive -- answering all of our questions and making sure we understood everything. Most importantly, they properly diagnosed her with a heart block, something that had been completely missed earlier. She was then transferred to Mercy General Hospital where she received exceptional care. She underwent surgery and had a pacemaker placed. Throughout her stay the staff remained compassionate, communicative, and attentive to both her and our family. We truly believe Mercy's thoroughness and willingness to listen made a life-saving difference. Thank you to the Mercy teams for taking concerns seriously and providing the care every patient deserves.

I stayed overnight at Mercy General Hospital when I had a total knee replacement in March 2026…read more The poor nurses were overworked and did not have a nursing assistance. The only one they did have was covering as a sitter. Therefore, I never saw my nurse. My knee was completely numb and I was not able to get out bed. When I had to go to the bathroom I was placed on a pure wick. However, the nurse forgot to turn it on and when I urinated it went all over the bed. Most of the nurses acted like it was an inconvenience whenever I needed help or had a question about continuing my cardiac medication for my irregular heart rhythm. It was also impossible to get the equipment needed for home. The social worker wanted to send me home without a walker after a total knee replacement? I also had to wait for the referral for physical therapy and home health. Nothing was set up prior to my going home. I had to take care of it myself. This hospital has a lot to learn about patient care and the quality they provide. I worked in a hospital for 20 years in Southern California. This is by far the worst service and I am shocked. So many safety issues and disregard for patient care.

We had to bring my dad to the ER three times in five days before he was admitted to the hospital…read more He had an antibiotic resistant, hospital acquired infection in his hand after having a MOHS surgery from a Sutter dermatologist in October. He had already had a course for 14 days of an oral antibiotic which ultimately failed to treat the infection. Only when his hand had swelled up to the size of a balloon and he couldn't bend his fingers did they admit him. The good news: my Dad had five days of two different IV antibiotics. He is on the mend. His primary care doctor and her colleagues from Sutter were attending physicians which was reassuring. Some of the nurses were wonderful. Hailey, Ruth, and Jessica. Several CNA's were wonderful as well. But on some shifts the care team checked in initially but never seemed to be around. Other shifts he had lots of help. The staff seems overwhelmed and burdened. Some went the extra mile but it seems like a very difficult environment to work in. The bad news: The hospital stay itself was traumatizing for my Dad at almost 87. He had some adverse reactions to the medications (painkillers) and he was clearly delirious for a few days. I'm not sure what happened one night but he apparently got angry at the nurse's station because they were very loud (this was something I noticed in the daytime) and yelled and was apparently intimidating. The next day my Dad had a bed alarm so he couldn't leave his bed. Not even move a butt cheek or it would go off! He told me he felt like he was in prison. He was not oriented to person, place, or time due to his infection and treatment and he felt trapped. I tried to reassure him and I spent many hours in the hospital but the fifth day of his hospitalization he called me at 7 am and said he thought he would die if he had to stay there one more night. He told his doctors as well and they fast tracked his medication delivery and he was released at about 8:30 that night. I heard the nurses call a family member of another patient asking them to come and sit with her because she was pulling out her IV's repeatedly, so it seems that agitation is not out of the norm here. Food: The food is terrible. I had to bring my dad soups and sandwiches because the food was dreadful. He wouldn't eat anything they provided for five days. Unfortunately every meal smelled horrible and was unpalatable. It was basically prison industrial complex food. Thick sliced industrial turkey breast, a scoop of instant mashed potatoes, wilted frozen green beans, and a slather of bright yellow gravy was repeated twice. Dessert was usually sherbet or canned fruit. Breakfast was a bagel and eggs from a carton, scrambled. What is bizarre is that he had a three day stay in the same hospital last year in the cardiac ward and he enjoyed the food. It had fresh ingredients and an appealing quality. Not sure if it was b/c a different ward or if they changed their food vendor. Care for the person: most hospitals have a whole person care approach: they will ask if a patient wants a chaplain, if they have dietary preferences, not here. Absolutely no personal approach or support is provided. Their nondenominational "chapel" is a room with chairs in it. The rooms are all doubles and you are crammed in. Dad had four roommates in five days. His half of the room was directly opposite the nurse's station and they were joking and chit chatting at a significant steady and high pitch. Then he could never see out the window because his roommate had the window view. There were two sets of care team members coming and going- like grand central station. Plus visitors, phone calls, two tvs....disorienting if you were well, let alone sick. Leaving the hospital a CNA that was transporting him at discharge popped in behind the curtain without warning when he was on the side if his bed in underwear....began twisting and lifting my dad's arthritic legs so aggressively that he was getting hurt. I essentially pushed her aside and dressed him myself. Then she argued with me about what floor I was parked on. A bizarre end to a challenging stay. My dad said he felt like he was released from prison that night. He had some PTSD from being in this hospital this time. He is on the mend. We are grateful for the treatment he received. But the environment of the hospital was so challenging that my Dad said he wants to go to Mercy hospital on J St. if he ever needs care. The nursing staff and care environment, whole person approach is caring and calm there. A bonus is the food is fabulous and made from scratch in-house. If he has to go to Sutter Hospital again he said he would prefer to die. I have visited folks in a number of hospitals over the years, and I can say this stay was one of the most chilling and negative experiences ever from ER to discharge. I'm a Sutter patient and I'd be terrified to go to this hospital as a patient...

The er put my 15 year old in the peds section and expected her to wait TWO HOURS for TRIAGE while…read moreshe was crying out in pain. I took her to Davis. She just had her appendix out. 2 hours to triage a child screaming out in pain is in NO WAY ACCEPTABLE. I'll be filing an actual complaint, too. For reference, there were two other patients in the entire waiting room. I've been to this hospital several times and never saw them take that long to triage anyone. You could have helped the kid, smh.

I felt it pertinent to share some words about two individuals, of the pre-op care team, at UC Davis…read moreHospital Sacramento, California. Cassandra Cooley, RN and Kelly Steinbrecher, CRNA are two of the Nurses who literally made my girl friend Donna Kesners stay so positive, calming her down prior to the surgery, having her broken leg pinned and screwed together due to her Parkinson's Disease that caused her to fall! Their kindness, professionalism and caring personality, that they showed handling Donna, made me so pleased. Their unwavering compassion, dedication and commitment to making sure their patients are satisfied and completely taken care of, has me writing this review. I hope management takes notice with a performance review that will help you both promote with in the future. It's employees like yourselves that companies go out of their way to employ. Thanks again for your special way that you take it upon yourselves to make your patients happy and proud to know you! God Bless you both! Don Pearson 916-307-2426 Donna Kesner 916-277-3679

UC Davis has saved my son Lex's life more than once. The pediatric specialists (doctors and nurses)…read morehave worked so hard to figure out what's been causing his hypoglycemia, and they've never given up on us. Most of the staff have been kind, patient, and really take the time to listen to what I have to say as his mom, which means everything to me. They've gone above and beyond more times than I can count. Because of them, Lex is still here and doing better than we ever thought possible. I'll always be grateful for the care and compassion we've received here. UC Davis will always have a special place in my heart.

Our experience here involved the ICU. The rooms are quite small and get really stuffy, so we found…read moreourselves needing to alternate between who was in the room and going out into the hallway for some fresh air. The rooms are conveniently connected into the nurse "hub", so you can call for attention as you need it. The staff had good bedside manner in talking to the visitors, although we noticed some balls being dropped in terms of how the patient was being serviced (e.g. not tying back down an arm restraint after a routine exam which led to the patient ripping off some of their equipment later on). Visitor hours are from 9 am - 9 pm although if you call ahead, they can put you on a 24 hour visiting list. There is a small coffee and pastry station open during the day and also small business vendors set up outside on the day we were here (Friday) to purchase other snacks and goods. Parking lot is big, we were able to easily find a spot. Security is quite lax though - you should get a visitor's badge every time you come in but we walked right in, not realizing we had to stop at the security desk and no one stopped us.

Huang, Vincent Jing-Ping MD, I encourage any Kaiser member to reframe from this doctor. He is not…read morein it for the care for you or any body you are caring for! He is only in it for the money. He is not the type of doctor to do any sort of research if he doesn't have any understanding of the diagnosis that he may not be educated in! He will prescribe harmful medication to your loved one which will leave them in worse condition than they were in without any care in the world as long as he makes a quick buck! I need you to understand what I am saying! he will falsify medical reports and records. he speaks in condescending tones and talks down to you! He exploits those who you love and I believe he may only be still there because he may pick and choose who he provides quality care. I have been a member of Kaiser, but not at South Sacramento for a pretty long time and I've never made any sort of review quite like this or any review towards Kaiser at all!!! I have been compelled to do this to warn those assigned to him! Next doctor is Jasmine Win- her ethics as a doctor is outrageous! It seems that this particular location doesn't hire doctors that care for patients. It seems like they might be so severely short staffed that they hire anyone that is willing to work there that happens to have a degree. I encourage you to avoid these two doctors by all means this doctor during our phone appointment didn't even want to go past 10 minutes as she told me that it was just a 10 minute phone appointment and that she had three other people that she needed to hurry up and get into and as she proceeded to tell me that she was looking at her clock and continue to interrupt me that I need to hurry up as this appointment was pretty much a waste of time for her! I am so outraged as the way I was treated that I am here today to literally make these reviews on both these doctors. I also checked out quite many of these yelp reviews and I see I'm not alone here with this particular Kaiser, so I encourage you to please avoid this Kaiser! I also had several extreme disappointments with their discharged department, their social services department their nurse station their phone operating system. This Kaiser seems to be so disorganized extremely busy that they do not have time for you. Your quality of care your needs you will be a burden to them I guess unless you have extreme amount of money time and patience! I have been a Kaiser patient off and on, and I stepped in to help a loved one who has Medi-Cal through Kaiser and seeing what they had to go through along with how I was treated helping them has made me during open enrollment no longer willing to have Kaiser!

Occasionally, the healthiest of people can find themselves in the hospital. A friend in the…read moreindustry advised San Juan over Folsom for ER care. More likely to get surgeon or other help during night and weekend. I believe she's correct. From the moment I blacked out during IV insertion until discharge, I was helped by people who know their field and are damn good at it. Being neurodivergent, the ER and hospital environment is mega-overload. I always disclosed my ND and all of my doctors and surgeons were patient and driven to see my health improve. Some of the people who left a very positive impression = Dr. Leslie Tamura. Advocate, calm, intelligent, a solid rock of the best hospitalist I'll probably ever meet. She made me feel safe, heard and assured I would be in good hands. Rutu, charging nurse for her acceptance, support and humor. Lilian and Marlon for being accepting, caring and relating. Renz and Billy, amazing nurses I could trust. Ken was a cheerful and lighthearted tech assistant. And social worker Ashly, a soul filled with the best energy a patient could ever wish to have. She's in the right field! If you find yourself in the Russell tower (older wing), penthouse floor #5, be aware the rooms can get hot on the southern side but getting a sliver of a view of the helicopter pad (had to get up to see) does give the brain something to masticate and reminds you that others are out there helping others (soul warming). Oh, and that hospital air filtration is impeccable. I also liked the garden on the "second" floor. It is peaceful. And the food, it is decent. I loved the grilled zucchini and white rice. The packaged lemon juice was tasty. I never want to see any of the staff or doctors again unless we cross paths at the store or at a really great party. But, if I ever must go to the hospital again, I will hope to see them or I hope that their cohorts ought to be as awesome as them. Note: cell, text, internet reception in basement/ER is nearly non-existent (not limited to T-Mobile). Their Wi-Fi may as well not exist. Send text messages with the time sent. If it eventually goes through, the other person will know the age of your message. Floors above ER should have significantly better reception. Bring your phone charged and with your wall charger including plug, not just cable. Bring flip flops, dry shampoo, fresh chonies, your preferred ear plugs, comfortable lounging clothes, and hand lotion if you like those things and may be admitted. Note: when you hear a faint nursery chime it means a baby was just born in the hospital. *warm fuzzies*

EDIT 4/23/26: Day after I left VM for patient grievance line, got a call from them re my issue w…read morethe birth clerk. Birth clerk contacted us later that day, apologized for the delay as they are short-staffed (her coworker has been on vacation?), and husband was able to get Verification of Birth Letter later that day. She promised to file our birth certificate with county. We'll see if we get our birth certificate on time. Changing my review from 1 star to 3 stars. Original review: Just had a Csec at the hospital. Things I am unhappy about: 1. Night L&D RN Lorraine who gave me my Lt forearm IV which was placed with lights dimmed, doubt she could see well... and I told her it hurt but she ignored me and said it was normal. Shortly after the IV, she was gone so I think she was rushing bc it was shift change time. Well... look at my arm now after I was released. And it still hurt around the site and find it hard to hold baby on Lt forearm while being a Rt handed person. 2. The postpartum RNs were constantly changing... had some travel RNs there who were not clueless and didn't give me my pain meds on time. 3. Asked for Lactation consultant right away, told yes they will put referral but then the RN forgot...finally got seen end of 2nd day right before her shift ended. Did not care for the older LC bc she kept talking about cutting the frenulum bc it's causing my baby to be fatigued... but didn't even look at baby's frenulum... her frenulum is way back on her tongue (so she's NOT tongue tied)... "i can't make the diagnosis but ask the pediatrician". I think at least look at it before making the recommendation though... 2nd LC was much better and helpful but by then due to improper latch (all the labor and postpartum RNs said latch was fine) and lack of timely LC help,, and extremely sore nipples by then, I gave up on breastfeeding. 4. And this is what's making me finally write a 1star review- Birth clerk never came on any of the days we were there. Supposedly was off. We never got a temporary Birth certificate until, as I was being wheeled out of the hospital, we were told to sign paperwork with our daughter's footprint on it and we asked to keep that paper. We were then given this temporary birth certificate by the nurse who was surprised we never got the paper. We never got a "Letter of verification of birth" from the hospital w our discharge paperwork. My work is asking for it so I can have protected bonding time and... I have nothing. I can't add baby on my insurance either... called my OB office who told me to call postpartum office today (she was off yesterday... how often does she even work?) who forwarded us to birth clerk voicemail.... my husband and I both left messages.... never got a call back.... we call back and the clerk had left without bothering to call us back... We were also told by RNs that birth clerk would contact us to make sure all the birth certificate details are correct.... still no phone call... does that mean she hasn't even filed for us to get a birth certificate?? My daughter is now 9 days old! Did the RNs not hand off the birth certificate request form?! How do they not have a replacement for the birth clerk on days she's off and having LEGAL paperwork falling through the cracks?! I am extremely unhappy that while I am supposed to be enjoying my new baby, I am having to stress out about my postpartum leave and job remaining protected, all while recovering from a Csection. Highly highly disappointed in MSJ and will not be recommending to any of my patients or family or friends... And I called the patient advocate line that a prior review posted... VM. It's like no one on the admin staff actually ever answers their phones...

I had hip replacement surgery Wednesday done by Dr. Hallare. My pre op nurse was named Hannah and…read moreshe was amazing! The anesthesia doctors seemed great although from the moment I was put out I have no clue what went on. Evidently the surgeon and I had a conversation about what music to listen to during my surgery, he said we picked hip hop? Dont remember! My recovery has been swift. Only five days later and my wife and I went to breakfast. Im looking at only missing two weeks! Thanks to everyone who assisted in my surgery and recovery. I also want to mention. Austin Stoker who was nice and he was a familiar face at a time I was pretty nervous. Thank you Dr. Hallare and staff.

1 STAR -- SOUTH KAISER PERMANENTE, THIS IS A JOKE…read more My appointment was at 10:50 AM. It is now 11:50 AM, and I still haven't seen a doctor. No update. No apology. No explanation. Just me sitting here while Kaiser pretends my time isn't worth anything. And let me make something VERY clear: I pay GOOD money for this care. I'm not a Medi‑Cal patient where the system drags its feet because they think it doesn't matter. I pay full premiums. I pay copays. I pay into this system every month. Medical care is NOT free for me, so why is Kaiser acting like I'm here for charity? If you're going to run an hour behind, at least communicate. Respect the people who keep your lights on. Respect the patients who actually PAY for this service. Respect the fact that we have jobs, schedules, and lives outside this waiting room. This level of disregard is embarrassing for a healthcare provider. Do better.

I want to extend my deepest gratitude to the incredible doctors and nursing staff on the 4th Floor…read moreat Methodist Hospital Sacramento. Your compassion, professionalism, and genuine care made all the difference when my dad was confined at Rm 426. A very special mention to the amazing Filipino nurses; Hengrace, Kris, Pam, Sarah, and Amber whose kindness and attentiveness went far beyond what we expected. You treated our dad with, patience, and warmth, and you supported us like family. Your empathy, gentle reassurance, and consistent communication brought us so much comfort every single day. I also want to recognize the CNAs, especially Noreen, whose dedication and gentle spirit brought so much peace of mind and care to our dad's recovery. Your presence and support never went unnoticed. Thank you all for your hard work, your kindness, and your healing hands. Methodist Hospital is so fortunate to have such exceptional nurses and caregivers. We are truly, deeply grateful for everything you've done. From the bottom of our hearts, thank you.

Had to go here for my Daughter. She had to go their emergency room. They have security at the front…read morewho check you in. The place was packed and the wife was already in there with our daughter. Only one visitor at a time for the emergency room. SO I waited for awhile and we switched. They take you picture and print out a sticker ID. It was really busy and my daughter was in a back room. The staff checked in often which was nice. The quality of care seem good and they made sure to check everything out on my daughter.

Same review I just left on Google. I will give two stars only due to the fact the nurses and…read moresecurity guards were extremely nice. We spent less than 4 minutes with the doctor. Don't get me wrong. I am truly appreciative to get an appointment so quick. However, I feel disappointed. The doctor comes in. He says hello. Ask my daughter to bend over so he could see her back. And asked where her pain was. Said he would see her back in a year to monitor her back. No concern for her pain. He didn't feel her back was too much of a concern even with it being curved for a 4 year old. Pretty much blamed the X-ray curve being on her "leaning" which she wasn't. She held on to a bar to keep her as straight as possible. (Which I have a photo as proof.) They even retook images to ensure she wasn't leaning and was straight. The appointment today was just rushed. No explanation, nothing. I honestly don't know what "normal" scoliosis looks like, especially not in a 4 year old. Her primary doctor says scoliosis is more common in teenagers. I have no clue what to do. I still don't have any answers. Wasted over an hour drive for 4 minute first time appointment is crazy.

Providing transportation for a patient and her mother. Dropped her off this morning without issue…read more When I went back to pick them up, nobody knows anything, and they seem entirely more concerned with preventing people from passing the reception desk without being challenged, than they are about the status of their patients, or their whereabouts.

How to star, the price was very inexpensive, most places want a leg and an a arm .I check some…read moreother places and this one was the best on price, and good area, they give you an appointment right away and they were polite and very helpful, and explained to you the whole proses, the receptionist was very nice and friendly.I came to do a physical exam for my Inmigration residence The Dr explain, each time was she was doing, was honest friendly and fast! Love this place highly recommended

5 star service.reasonable price, Friendly and sympathetic staff…read more i need a new 693 form for my the other 485 filing and it has been couple of months since the first visit, but they offer free service as long as within a year , that is really a pleasant surprise. strongly recommend !

Lets just say that the reason why I am giving this a 5 star rating is because, the staff at the…read moreHospital at the ER last night when I took my wife was beyond amazing. I mean they went through the normal procedures for patients who have chest pain, but to see how quickly they got her issue resolved was very impressive to me. Yes we stayed there from 6pm to about 10pm, but that tells me that they were very thorough. From the time we got there until the time we left they were very attentive to her. They took blood a couple of times and also did EKG's a couple of times as well. Being someone who just moved to the Folsom area, we weren't 100% sure on who to go with. They advised to have my wife follow up with her PCP due to they didnt find any Heart Attack symptoms. So let me start off by saying Thank you Mercy Hospital. Your Staff, your attentiveness to my wife didnt go unnoticed and it was very appreciated how well you cared for her. If we need any further Health Care, we will be back.

I recently presented to Mercy Hospital Emergency Room because I wanted to rule out a blood clot in…read moremy leg. I had driven a 5 hour drive that day and my leg was just not feeling right when I arrived home. Better safe than sorry. This review is about the high points and low points of that visit. Every single one of the medical professionals with whom I came into contact were phenomenal. I am talking the doctors, nurses, u/s technician. The time arriving and departing was appropriate given it is an Emergency Department and I was not in any urgent medical state at that point. I interacted with two registration personnel during my time there. One when I entered the ER and the other at some point during my stay regarding further insurance information. These two employees were the most unprofessional people one could never hope to come into contact with during an emergency visit under any circumstance. It was like they selected the least customer savvy employees they could possibly find to put in critical positions. I was truly agast! Rude, barely able to put a grammatically correct sentence together and not an ounce of compassion nor kindness for the types of patients they were serving. I watched them as I waited demean patient after patient in utter shock. Now... there is no way Mercy Emergency Department management is unaware of these , pathetic, unskilled employees wreaking havoc on sick and, in some cases, frightened patients. There is no world where this would be acceptable behavior. I am certainly glad I am not a Dignity Health plan member. My Health Care Provider would never hire employees like these. What were they thinking? I have read Mercy's responses to some of these Yelp reviews. Embarrassing in my opinion. Better to not respond at all than write pathetic, patronizing dribble. Do better Dignity Health.