Useless tax service! I had my taxes done a few years there and bought the extra cost service to…read moreprotect me if there was any issues. Well, and issue came up- an nothing from them. They tell me to go to other offices, call the IRS myself, etc, 3 months later an no result. Waste of time and my money working with people that do not know what they are doing. Very bad customer service, do not stand behind the warranty, spend your money and hire a professional to do your taxes and steer clear of HR Block!!!!

This review is not directed to the local facility but rather to their software service. Contacting…read morethem is an utter nightmare. There is no facility to send them a simple email. Hold times are atrocious and there is no menu item that fits. I ordered the online software with a disk to be sent later, It has never arrived. Trying to contact them is impossible! This is the last time I will ever be using them. I was on hold for 25 minutes and reached someone who was rude and of no help and was just shunted back into another 25 minute wait. While waiting, apart from having to listen to their repeating messages, most of the time the audio was so low that you could never tell it someone on the other end of the line had actually answered. A totally terrible experience.

I called after hearing radio commercials, I had a medium tax problem…read more I had called optimum and said they wouldn't take my case it wasn't large enough for them . I also spoke with tax debt relief who basically was hard selling me, had workers call me constantly looking for me to sign with them. I contacted Jerry Rossi discussed the situation and before I could say any more, he said I don't want to take your money, contact the I.R.S and discuss the situation. I contacted the I.R. S and they gave me plenty of time to straighten out the debt. Thank you, Jerry

Mr. Rossi did several years of my taxes that were overdue. I'm a terrible procrastinator and he…read moremade it as painless as possible. He made it extremely easy to get my back taxes done. Recently, I had one year of taxes that were complicated because I had moved out of state. I contacted Mr. Rossi and he again helped me above and beyond what was required. My interactions with Mr. Rossi have been very friendly. He is extremely helpful and treats you as a friend instead of it just being about business. I highly recommend Mr. Rossi.