I would give this restaurant zero stars if I could. Before coming today, I read reviews saying the service was BAD SERVICE ATTITUDE! , but I thought we would be ok. We booked the table for 5 people at 12.30pm. The Chinese woman with glasses (I forgot to ask her name) who I assumed was the manager because she was dressed differently, came over to teach us how to order using the QR code. I asked if there was Wi-Fi and if I could get the password. She said, "Yes! But why don't you use your mobile data?" I explained that my number was American and the signal was weak and slow. She then gave me the password, but I couldn't hear her, so I asked her to speak slowly. She rolled her eyes, started to get annoyed, and raised her voice. I told her it was my first time here and why couldn't she be more polite? How was I supposed to know everything? It's not okay to provide service like that. In the end, I didn't order anything, but my friends did because the kids were hungry. I just sat there and waited to go eat somewhere else. I would recommend going to another restaurant. There are plenty of Japanese restaurants in London. There's no need to eat at a place with terrible service, especially with a 10% service charge.
Good luck to anyone who is willing to have a new bad experience at this restaurant! read more