To start off Dr Clark was nice, friendly, and professional. Took 1 visit and an injection to fix my…read moreproblem. That being said, on to the bad part.... Who ever does their billing should be fired IMMEDIATELY!!! They are rude, unprofessional, and a crappy human being. My mother and I were both patients of Dr Clark, and both owed bills. My mother got a text one day asking for her payment. EVERYONE knows text messages asking for money are most likely scams(just watch the news). My mother called the office and asked if the text was real or someone trying to scam her using their name. The rude employee told her "That's how we bill!!!" Never have I heard of a doctor asking for payments via text. The employee told my mother the message was automated so there was NOTHING she could do about it. A hour later I myself got the same text my mother received, except mine also said "This is not a scan"...yes..it said scan, not scam!! Bad spelling asking for money was not convincing me it was NOT a scam. Also..if the texts were automated, how did they add "This is not a scan" so quickly???...so they lied, there is an actual person sending out these texts. Anyway...today I got a letter from Upstate Hand Center saying if I don't pay the less then $100 I owe them, they are taking me to small claims court . This after my insurance dished out over $1300+ just for my visit, so laughable . I guess my less than $100 owed is going to bankrupt this place. I plan to post the EXTREMELY RUDE letter I received and put it on any local social media group I can find, that way people will know NOT to deal with this place!!! Per a review on Google from several months ago someone was going to investigate them for fraudulent billing!! Looking at my bill they charged me $1100.00 for the initial visit and $350 for a follow up visit..yet my $100 is going to break them.

Dr. Clark is an exceptional orthopedic physician and I appreciate her expertise when I endure those…read moreinjections with little pain. The problem is the ladies at the front are not welcoming at all. I always sensed like I was a bother. I had to cancel 2 appointments and was charged $50 a clip! Both cancellations were emergencies, but they didn't care. Not sure if Dr. Clark is in agreement with this. It seems very excessive.