I have been here twice. Once for a pacemaker replacement, and once to the ER for a heart problem'…read moreBoth visits were great. The care was very good and the people were friendly and helpful. The only down side is their Bill Paying web site. Logging in rarely works and entire format seems to have been designed by a 3rd grader, 15 years ago.

Was brought in at 8:30 a.m for an outpatient minor surgery was put in a bed and left for over 5…read morehours before surgery. They do not schedule their or rooms appropriately.

I went into Aspen Dental on 08/18/26. I was evaluated by Dr. Tristan Thompson. Although I was a…read morereturning client they still insisted that I have new x-rays. Therefore new x-rays were done. I saw a dental assistant, then Dr. Thompson, followed by their dental hygienist. During this "evaluation" several scans of my mouth were done as well as probing of my gums to determine if I had periodontal disease. It is important to note that in September of 2024 I had this same process done. Both times (in 2024 and in present day) I was advised that I have periodontal disease. In 2024 my recommended treatment plan included a deep cleaning along with a series of these cleanings. I was charged along with my insurance $3,463. I was provided a $166 off coupon, aa $1,079.12 "insurance discount", my insurance payout was $900.33, leaving me a balance out of pocket of $1,317.55 as to which I financed through Fortiva with 35.99% APR! Here's where story get's interesting. After I agreed to the treatment plan in 2024 I had the 1st cleaning done. I was supposed to come back for two more (I paid for those), however I never did. I had braces put on and honestly got busy with life and forgot. In August 2026, I scheduled a cleaning with Aspen, in preparation for this, I went to my orthodontist and had my wires removed from my braces so that they would be able to adequately clean. During this visit I was told I needed the "deep cleaning" again and that my periodontal disease had gotten worse because I did not follow their treatment plan (which I paid for in full remember this). As I am sitting in the back waiting area to see the "office manager" it dawned on me this whole experience is exactly what I went through in 2024! I was finally called to the "office manager" who had a nice iPad with a presentation ready for me. This is where the ride gets better. She advised I had 3 "levels" of care and that I could opted for whichever one I "could afford". I brought up the fact that I had this same treatment a few years back and that I paid for a series of 3 cleanings and I only had 1. She advised me that my insurance "ate up" the remaining balance because it did not pay like they thought it would! So you're telling me I basically paid $3,000 for 1 cleaning?! I was furious and left the office. I reluctantly went back to my orthodontist to have my wires placed back on. After that whole fiasco I started looking for another dentist. I still needed a regular cleaning. I went to Tatum & Cox Comprehensive General Dentistry in Opelika, AL a few weeks later. I saw Dr. Cox (which is amazing). They had to do new x-rays as to which I had to pay out of pocket because Aspen Dental had just did them a few weeks prior. This is the best part of the story, because guess what no periodontal disease! Not even the beginning stage. The only area of concern was my bottom wisdom teeth (had the uppers removed several years ago). Their dental hygienist just said I need to take extra care of them in the back with better flossing but that's it! No periodontal disease at all. So basically Aspen Dental scammed me out of thousands of dollars in 2024 and tired again in 2026. Not to mention insurance fraud because they are misdiagnosing people and billing their insurance companies! This needs looked into!

This place scams you out of money. They tell you it will be one price, and then they hit you with…read morea bill for more money. I would not recommend this place to anyone.

I visit Amy Nowlin for ear issues and she's very professional and helpful! Have seen Dr. Stiles…read morealso on my initial visit.

Excellent care. Very patient oriented Front office staff very helpful and well organizedread more

Had a bone graft done in prep for a tooth implant here last year. They were nice but the graft…read morefailed. Went to another doctor in Dallas and the bone graft was successful. Would recommended going somewhere else more diligent

Had a HORRIBLE experience with Dr Heape. After explaining my severe dental anxiety I left this…read morefacility feeling gar worse emotionally then you could imagine. I had severe bleeding for days following my removal, I called the help line and felt so frustrated through tears and puking (likely caught a bug during the procedure) explaining I was vomiting blood profusely. Heaped seemed very uninterested. I will never recommend this facility or these doctors

My daughter and I were very nervous. This was our first time visiting a doctor in this area…read more Everyone was very kind. Mr. Joey calmed us with his personable, light hearted humor. He even gave us pointers on how to maintain care. We did not feel rushed, just very well taken care of.

great professional staff, but the lady taking payments today was horrible. For me, this is like…read morehaving a beautiful window with a rock thrown through it. Why put people in the front office that can't make any eye contact or genuinely try to answer simple questions..I left feeling far less than a human being. #attitudebentoutofshape

My daughter is a student at Auburn but had her wisdom teeth out here in Atlanta over Christmas…read morebreak. She went back to school but she developed dry sockets and went here and they were so nice!! She kept coming until they healed up but I really appreciated them fitting her in the schedule so fast and helping her!!

Very nice people and Doctor! My daughter gets all her allergy shots here! Love our shots nurse she…read moreknows us by name an we have only been coming 2 months. Just love it here!!

My insurance changed my PCM to this office other a month ago. I should have walked out when I…read morewalked in immediately. The person at the window closed the window in my face when I stepped up and I could hear her tell another woman". I'm busy and we are short handed she will just have to wait". I dropped off my new patient paperwork in person on May 9th and still can't get an appointment as of today June 2nd 2025. I have called several times and the only answer I get is they have not looked at my paperwork. How long does it take to look at 2 sheets of paper and set an appointment? Meanwhile I have a softball size mass in my left breast and have explained this to the person who answered the phone and can't get an appointment. I can't go see anyone else or even get a mammogram without a referral from my PCM.

From the owner: East Alabama Family Practice, situated in Opelika, AL, has been proudly serving the community for…read moreover 25 years. Specializing in Physicians & Surgeons, Family Medicine & General Practice, our dedicated team is committed to providing comprehensive, personalized healthcare for individuals and families. With decades of trusted experience, we strive to ensure the well-being and health of our patients through compassionate and expert medical care.