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    Surge Entertainment by Drew Brees

    2.1 (48 reviews)
    Closed 11:00 am - 10:00 pm
    Updated 2 months ago

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    Dry unseasoned catfish po boy
    Jay D.

    My first and last time here! Customer service was horrible from the time I entered the establishment with my child. The teen staff members are more concerned with chatting with each other than paying attention to the customer waiting in line (Go Kart staff). We went to eat at the onsite restaurant, and there was a sign saying wait to be seated, but no one was there to seat you. There were only 3 other tables with people eating. Our waitress could not figure out her order taking device, overcharged me for my food, and tried to slide it past me because she did not know how to correct the price on the machine. After I told her that I would not pay the wrong price (menu said $27, bill said $32) she then told me if I wanted it corrected it's going to take a while because she needs to find a manager, I told her I don't care because I want to pay the price on the menu, she then told me "you need to calm down". After waiting for 20 minutes I went to the kitchen to find her and I didn't see her so I asked another staff member if there was a manager around, they took me to the manager and the waitress was with her trying to figure out how to remove the $5 overcharge. By this time, I was frustrated and offered to pay the incorrect bill just so I could go play games with my kid. The waitress then said the manager gave me a discount by removing the $5 overcharge, which was incorrect. The catfish po boy was dry as heck, and the catfish was not seasoned (i asked for tartar and it took forever to get it because the waitress had to "find it"). The wings were some of the best wings I have had in a long time.

    The Original Nachos with the guacamole and sour cream added after we requested the full menu item.
    Lauren R.

    The food service was quite horrid. We put in an order for our kid's food and drinks as soon as we sat down. Juice and chocolate milk are on the menu for kids, but the server said they didn't have that. She eventually checked and said they do have chocolate milk. She didn't know what Dos Equis is when I requested it. Family joined us 20 min later, and we still had nothing. Our two kids started getting stir crazy at the table. Our family's drink orders came out, then our beer, and I had to again ask for my kids' drinks. She eventually brought them after we'd been there a total of 30 min. My husband and I ordered the Original Nachos, which stated it comes with sour cream, guacamole, and salsa. It came with just cheese and chips. I asked for other things, and the server said that they "come on the side" and then asked if we still wanted it, and I had to clarify that we did. I asked for my kids' food, and she asked me if we "rung it in." I asked her if she did when we first sat down and ordered it, she said she did, and then it came out after all of our other food. Food service was so bad, that I had to leave a review. The rest of the area that wasn't run by people (self-service for getting play cards and running games) was awesome. We had loads of fun for hours because games were affordable. The kids loved that aspect, and the night ended up being fine because of that.

    The Brees Experience Burger, but missing the menu described two brisket-chuck quarter pound patties.
    Lance B.

    My wife and I stopped in to check the place out today. The interior was very pleasing to the senses.. lots of lights, sounds and good decor. We did not come to play games today, but rather to try the food. This was a rather bad decision! Opted for the Who Dat Shrimp as an appetizer. The menu description " a generous portion of from lightly battered and flash fried and tossed in our spicy, sweet chili Ginger aioli." What we got was fried shrimp that seemed to be fried well, but the texture of the shrimp was rather tough. It was on a bed of crispy chopped lettuce. The shrimp was not tossed in the sauce, but squirted on top as if it was ketchup on fries. The shrimp was rather bland. I don't believe this was fresh Gulf Shrimp. I believe it's more like a farmed shrimp from Asia. My wife ordered the friedsteak sliders, and I ordered the Brees Burger Experience. The only thing I must say about the menu description of the burger " two 4 ounce USDA Brisket-Chuck Blended burger patties seasoned and seared to a nicely charred crust while remaining juicy inside." The waitress brought her fried steak sliders and I received cheeseburger sliders which I immediately refused. She later returned with the Brees Experience Burger. The waitress left our table and I opened the burger up. Where are my two quarter pound patties? There were three little pieces of meat about the size of smashed meatballs. I called another waiter over and asked him what is this? I cannot explain the look on his face other than utter surprise. He said it looked like slider patties. They obviously took my cheeseburger sliders back and put the meat on this burger which is a completely different type of meat. I told him I did not want them to make another one. Her Pride steak sliders looked good, but she did not try them due to waiting on my burger to come out of the kitchen and eat together. We promptly left the estabishment. Visually the place has a lot of potential. There seems to be some management and training issues. If I were Drew Brees, I would hate to have my name attached to a business that is run like this.

    Broken golf club

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    Photo of Shaun J.
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    1 year ago

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    1 year ago

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    Chelsey S.

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    2 years ago

    Nice entertainment center for kids- several different areas to include race track, arcade, bowling, and sky walk...

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    11 months ago

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    Clesi N.

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    6 months ago

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    Clesi N.

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    1 year ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    1 year ago

    such a fun place! it's a great place to go if you want to hang with friends or family!

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    1 year ago

    Customer service was VERY rude, food was horrible, I usually attend Surge once a week with my kids but that'll be my last time!

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    Chelsey S.

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    2 years ago

    Much cleaner and organizing than I was expecting. If I lived in the area I would take my kids again

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    2 years ago

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    Chelsey S.

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    3 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    3 years ago

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    Chelsey S.

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    2 years ago

    Caleb & Thomasina were gave us 5 star customer service!!! The food & games are top notch!!! We'll DEFINITELY be back again & again!!!!

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    Chelsey S.

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    2 years ago

    Jacob at the ticket counter was super helpful and friendly. We will definitely be coming back!

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    Chelsey S.

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    3 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    3 years ago

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    Chelsey S.

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    1 year ago

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    2 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    2 years ago

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    Chelsey S.

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    2 years ago

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    2 years ago

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    Chelsey S.

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    2 years ago

    Very slow while we were in line took forever it was alright...... overrated lebrkdheiensusisksnduiendhr

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    Chelsey S.

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    3 years ago

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    3 years ago

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    2 years ago

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    Page 1 of 2

    Ask the Community - Surge Entertainment by Drew Brees

    Do you guys oil the bowling lanes here? It’s always a nightmare going to an alley that has dry lanes!

    We oil our lanes 1-2 times a week!

    What’s the prices for everything?

    Hi Jaydin, thank you for your question! Outside of our bowling lane and sport simulator rentals, all of our games and activities range from $1-$10. You can find further pricing on our rentals at surgefun.com/locations/mobile-al! Thank you!

    Don’t See Your Question? Ask Away!

    Review Highlights - Surge Entertainment by Drew Brees

    Caleb & Thomasina were gave us 5 star customer service!!!

    Mentioned in 3 reviews

    Read more highlights

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    Chuck E. Cheese

    Chuck E. Cheese

    (11 reviews)

    $

    The food there was AMAZING. Went yesterday with my kids and really enjoyed myself. Employees there…read morewere nice and the manger Jasmine was really respectful and kept a smile on her face. She suggested the fun pass and it was the best decision. Saved on points and food. Place was clean and service was good.

    I had my sons 1st birthday party here. Booked 25 kids / 20 adults. And it was not cheap for 2…read morehours! I thought ok in and out. I wouldn't have to cook, clean, etc. The 2 hours went by fast. It was no organization. They kept asking when I wanted the pizza to come out, to sing happy birthday, do this and that & I didn't know. I'm trying to have fun with my baby. I would suggest for them to create the schedule to make things simple and organized. And if I wanted to add food or anything I had to leave the party to wait in a line to order instead of just placing my order with my host. Which the host got an attitude when I asked her when a pizza would come out that we ordered. Which made my blood boil. However I kept it cool classy and cute! I think we should be able to order through the host. We went over a little and didn't have a lot of play time. Also, I was called 2 nights prior and I called the day prior to the party I was never told that they did not have gift bags until when I arrived. There were a few games that did not work. There was 1 lady that was extremely nice and went above and beyond that worked the register and came out to the floor at times I wish I would've gotten her name and gave her a tip before she got off! Good Customer service can take you a long way and it wasn't like we were asking for a lot. I'll return but I'll never book a party here again! I spent too much money and felt rushed! Employees should be trained on how to communicate better with parents because parents already be stressed enough planning a party. I'm sure employees are stressed as well but this is their job.

    Surge Entertainment by Drew Brees - arcades - Updated May 2026

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