My friend Dan just recommended them to me. Last year someone made a claim on his bond and they asked the right questions to prevent payment of a bad claim. I had insurance with The North River Insurance co and someone wanted a free floor in a bathroom I had done a few years back or they would take me to the CSLB. I said go ahead. I also said " I will pay for any and all cost including paying for a leak detection company to take a look but the damage to your existing floor is from water getting past the shower door, a little every day." Went under house twice and it was bone dry. They took me to CSLB, they ignored the required mediation and never let me in to look for the leak with my new Thermal Imagine device. My Bond Company never called me, never left a message. I got an email. They sent mail to my old address (my bad) but did not use updated address on file. I sent rebuttal, they paid WITHOUT waiting got C.S.L.B. to make a determination. Do not use The North River Co. Their parent co hired an attorney to pay out my bond. They paid more than double the cost of my contract without any professional being allowed to go take a look and asses the situation. Five Stars for Surety Bonds Direct. read more