These cab service staffs are generally rude; I never had to deal with a bad experience a bad from any cab firms till today. When I got picked up by the cab from my departure, there was an issue of how much the journey was going to cost. I called the cab office to make sure how much it would be beforehand. 5 minutes into the journey everything was perfect fine till the cab driver car broke down, I understand that no one would like to experience that so I was just being patient with the driver. He tried to do everything to fix the car even run to a garage to get petrol to fill the tank. After waiting over 15 min, I had to take the matter into my own hands and get in contact with the firm. I asked the driver for the office number and he made an excuse trying not to give me the number. At that point I thought this situation was wrong, when I finally got through to the women in the office she apologize for the situation, the inconveniences and for me to inform them for the car to be broken down, when the cab driver should have informed them first. Due to the car broke down they will send me a replacement car and will only reduce on £1 of my fare. I thought they were joking at first but they were actually serious. I got in the replacement car and the driver still wanted to charge me full price, so I had to call the cab office again and explain to them that they put me inconvenience situation and was unfair to charge me that amount. I felt with the effort that was made my journey should be at least half the amount. They wanted to challenge me over the phone this time for the previous service I have booked with them, even though I cancelled the service before the car turned up any were near the house. At that point I just notice that this firm was just interested more in my money and did not care if I got to my final destination. The person on the other phone last words to me was: we are just going in circles right now and I do not care do whatever you want to do. I got off the phone and cab driver started argument with me, because he was not going to get paid for this journey. He went on further saying why are you calling the office to reduce the fare. At that point I felt that he was threat to me and had to get out of the car to feel safe. read more