Hello, I called for initial questions and to verify insurance as the practice pulled up as In…read moreNetwork on a direct insurance directory. I was in the ER last night and new to the area.
The receptionist BARBARA, decided to have an attitude and was not compassionate, did not listen, and hung up/slammed the phone.
Within the first few seconds of the call she repeatedly mentioned concierge service, understood Barbara.
But the practice is pulling as IN NETWORK, so I asked a question. You interrupted me over and over and I took 2 seconds to respond to an aggressive person, but before a full word came out she hung up, and I mean old school slammed the office phone.
I called back and she again spoke over me and continued to NOT BE HELPFUL AND NOT BE COMPASSIONATE of patient in need of establishing care and hung up again. I was angry and I am pretty certain I said a bad word when she hung up again.
When I called back a male answered, I explained the confusion and my experience. He said they are inundated with calls, that doesn't mean you can hang up on a potential patient, if I don't do med, I could do SPA...right?
Also, maybe the word "sweetheart" was in kindness, but read the room, when your staff is hostile, using "sweetheart" could be taken incorrect from male to female.
Either way, again I was at ER last night, I am new to the area, and my insurance only pulled up this doctor.
*see screenshot*
Good thing you hung up on me BARBARA, maybe you are deterring clients and patients from this office and DR Yelena S Lapidus should reconsider who is representing the face of her reputable office from initial contact and preventing some patients from advancing.
Barbara, I hope when you are in pain and researching care, you don't come across a mirror.
