I am a long time (36 years) resident in Titirangi and a regular shopper at SuperValue. After establishing themselves in the village the owners adapted their stock in response to the local community's wish for a range of healthy eating choices and organic goods. For this reason, and its convenient location, I frequently shop there.
The response yesterday on calling in to return a loaf of gluten free bread recently purchased has left me feeling offended and extremely disappointed. The problem?? I didn't have my receipt. This would have been ideal but I didn't anticipate a problem with this purchase. Despite prompt refrigeration and being opened well before it's 'use by' date the sliced loaf was Inedible. It had basically collapsed from the inside out and surprisingly also showed mould spores which I've never encountered with this brand before.
I accept most retailers will ask for a receipt for returns. However as a regular customer and familiar face I thought the manager would have been more receptive, and trust that I wasn't being dishonest about where I bought it, and at least hear me out and discuss the matter before making an instant decision to offer no refund. I expected the process would have been to return the product to the manufacturer for assessment.
Because of the way this was handled, SuperValue Titirangi has unfortunately lost a loyal customer. read more