Yesterday 6/15/18 around 9ish at night, I went to get gas at this station and the service was garbage. First problem, the woman worker was cleaning some machine while four ppl waited way too long in the line until she decided to finish. This is bad customer service. I can understand being understaffed but she should have taken care of the ppl first then returned to whatever she was doing. Second, when it became my turn, she had an attitude and did not want to give me the receipt in my hand and no eye contact. She even had nerve to pick her phone up and start texting. Third after she finished texting, she over charged me 9.00 for gas when I clearly asked for 12.00 on pump 1. When I went back inside to inform her that she overcharged me, she never apologized or anything just asked for my card back and returned the difference. When I asked her how long it would be before the funds were returned, she responded, "obviously as long as it takes to remove it from the card!" The nerve of her!! Her behavior was unprofessional and I will never go to this station again.
The next day I called to speak to the manager regarding the incident that happened, a worker answered the phone with a nasty tone and would not give me the mangers name, but told me they were in fact the manager. I chuckled to myself when I realized that she was the same person who I dealt with the night before. This young lady needs a attitude adjustment and some classes on customer service. read more
