Superior Play went above and beyond! We already had a swingset from them but then when we moved we left it at the old house and went back to them for a new one! Vito at the Norristown location was able to see what we had purchased before and help us pick a good upgrade for that one! They are very accommodating with scheduling and it was all even easier the second time around! The kids couldnt be happier read more

I am writing about my purchase of a basketball hoop for delivery to CA from their warehouse in PA. A Proformance hoop. I received excellent information from Proformance and from Vito, a salesperson at Superior Play. Highly recommend from that perspective. Where things fell apart was the shipping. I ordered on June 4 and was told it was in stock and ready to ship from their warehouse. It was supposed to arrive within 2 weeks (takes 5-7 days of actual travel time). Shipping time was definitely part of my purchase decision!!! Well, it did not leave their warehouse until June 17!? When I inquired the snappy customer service person told me that a few weeks didn't matter because "I had 15 years to use the hoop". Thanks for your insights but my son is a senior and summer weeks (and totaly weeks!) are limited. Pretty disappointed with the delay and the inconsiderate response. read more

This company lacks customer service and is very rude. There installers lack professionalism and will make this company go bankrupt in my mind. I would recommend buying your products on the internet for the same if not cheaper price then this company and finding a professional installer organization to install or do it yourself! read more

Had a private party. Easy to book and register kids. Drew was friendly, low-key and helpful. Would definitely hire a party "helper" next time to help with the kids and the timing of it all. Kids has a great time. read more

Happened to pass the Berlin, NJ site a few weeks into my search for a swing set. Made a trip back to look at the display units. That's when sticker shock set in. Had no idea after looking on the internet that units could be this expensive that weren't on a city playground. Made the purchase after some deep consideration on price vs. my grandchildrens bottomless energy supply. Opted to have SPS do the installation after a horror story of someone building their own. Needed a string pulled to have the unit in time for the kids party. Day of delivery was a surprise when one guy showed up. I was a bit skeptical but he had a system and a sense of humor and pride in his work. ( Come on, one man on a 4" x 8" x 12' beam. Done. . He also gave me the rundown on the need to refinish the unit. Wood on the East Coast, who would have guessed maintenance needed. Thanks, Drew, Vito and Kyle read more

See all

We booked a birthday party here and it was fantastic! The kids had such a great time and it was all around an easy experience. I would 100% recommend! read more

We have visited the Norristown location on multiple occasions just to play for the day and have always had a great time... we recently moved and have a yard large enough for a play system so we knew exactly the place to go... I initially planned to order a larger set but the salesman was able to help me decide the best set for our space and needs, he could have sold me the larger system based on price but his honesty and help made me feel even more confident we were buying from the right company... I was called two weeks after purchase to schedule delivery they were accommodating and worked around my availability... installation was efficient and thoughtful... the guys were super friendly and patient with my chatty 5yo. I'd highly recommend the company and would purchase again (although I hope not to need to!) read more

Superior Play Systems - Playsets Near Me - Norristown, Pennsylvania

Spent 3500 on a playet. They installed over a period of 3 weeks. The first person in a span of 2 weeks to get the playset up. He left without installing the tire swings saying the parts were broken. He never returned. After numerous calls and follow up after 3 weeks a support person installed. The playset has full of cracks. When notice during install, they said it was cosmetic. Just 2 months in, the cracks are wider and chipping. The tree rope is about to cut off. Same story call, they ask me to send email to support. 1.5 months no response. The absolutely don't care. For the money you pay, go yourself a favor and stay away from this company. read more

See all

We had my daughters 8th birthday party here. We go here for open play whenever we can because she absolutely loves it. The man guy is always polite and helpful and the kids have a blast playing on all of the stuff! read more

I arranged for sealing and staining services on a playground that Superior Play Systems installed a few years ago and was told it would take 3-4 weeks for someone to come out (that timeline was perfectly fine). After the 4 week mark came and went, I called and they said they had no record of my order, but would put it through right away and have someone out in 2-4 weeks (disappointing, but mistakes like that can happen and I accepted). This was the point where they charged my CC for the order, which at least gave me some assurances that the service was real and in process. 4 weeks later and STILL no service, I called again and they said someone would be out "next Wednesday". Can you guess what happened? OF COURSE nobody showed up. I started calling and emailing Wednesday Thursday and Friday growing more and more frustrated, but couldn't get anybody to give an update or even acknowledge how badly they've screwed up. Today marks 10 weeks from my original call, and I have no idea when it will be done. Hopefully sharing my experience publicly here will either spark some action from SPS to make this right, or warn others away from using their service. I'll update this review with how it all ends up... read more

We just had my son's 3rd Birthday Party at Superior Play Systems in Berlin and it was wonderful! Andrew was so helpful and the kids had so much fun! I would definitely recommend! read more

Getting service was a chore, too many emails, calls, follow ups, etc. Set up service had multiple changes to the date and weather only played a small part in a 3 or 4 time and date change. I was having a restain done, they call it a sealing. Work was sloppy, areas missed, overspray on hardware, etc. In the end, and hind sight is always 20/20, I would have done a better job myself and problem spent just as much if not less time. Lesson learned. But I will say this, they DO honor their lifetime warranty. Which is great to see these days. read more

See all

The best place to celebrate preschoolers birthdays! My son always has so much fun there.

Had a great experience and my kids really love the playset. I had been looking for a playset for many months and am happy I found superior play systems. Andrew was super helpful in pricing out multiple options and I made changes even the day before install. The pricing of the systems was also better them other options out there for the quality and size of the playset. The install team was great as well. Super hard working and worked in the cold at night to finish up the playset. Would highly recommend them read more

Had a wonderful party for my 6 year old here. The showroom and play equipment were great! Tons of playsets for the kids to climb and jump on! The staff was friendly and very helpful. The party room was cute and well stocked with supplies. Overall we had a fabulous party and all the kids had an amazing time!!! It was also much more reasonably priced than other party places which is why it gets a 5 star review! read more

From start to finish a top notch deal. Including: lots of good help in deciding which set was best for our family; useful website to see the actual sets; ease of purchase; installed on the agreed date; installers did a good job including clean up and discussing placement options. Special appreciation for Andrew Oliver. read more

We had some issues with delivery and customer service, but the company rectified the situation. Once they realized our frustration, they were right on top of it. We appreciated that level of care. read more

If I could have given "zero" stars - I would! Absolutely awful. The equipment is presented beautifully in the store. That is not what you (the customer) receives. The warranties are all bogus. Seems to be some sales babble just to make the sale. They don't actually honor anything and if/when they try to honor a portion of it... they charge an unbelievable amount of money for work that is not done properly. Then, they laugh about it. In other words - stay away from this place. The product is not as described, the service is horrendous, and buyers will not be happy. read more

The service in the showroom was great. The installation services unacceptable. First they show up at almost 7pm to do the install. They finish at some point while I was putting my toddler to bed and leave. When I go out the next morning to bring my kids to school there is cardboard and styrofoam all over my driveway and lawn. Why they didn't take the garbage with them is beyond me, but to make it worse, my garbage cans and recycle can are on my driveway where they could have put the stuff. read more

This company is a joke. My wife has called multiple times to speak with David their delivery and installation "manager." David NEVER answers the phone nor returns messages left for his attention. We had to contact superior play systems multiple times and speak with numerous employees to determine if our swing set was ordered. To this date (over 2 months from purchase) we are still not 100% certain our swing set was ordered. I called today to check status and no one answered; left a message. My wife called a bit later and spoke with someone. Apparently, they sent me emails stating lack of progress, delayed shipping, blah blah blah, I NEVER received these emails. STAY AWAY from this company. read more

We enjoyed shopping and getting our play system from Superior a year and a half go. Since then the stain has worn off tremendously and I was told a few months ago that it needs to be restained every year. No one ever told us that when we bought it. I had to call about 4 times to finally schedule a date for someone to come out and restain it. It does look beautiful again but it's very frustrating when no one returns a phone call. read more

If YELP posted negative grades Superior Play Systems would be in first place. Vito (sales) was great in showroom, no pressure answered questions etc. Helpful,nice all the way. .But when you pay $3500 for something for your grand kids you should get a perfect system. You should not be blown off by the installers (corporate and field) Basically blowing you off. Then get pi**ed off and recalcitrant when you reguest a smooth notch free brace. Do your self a favor go to Lowe's or the Amish. They respect their customers read more

Took my 3 and six-year-old here to play on a rainy day in the winter. They had a blast and kept asking to go back. However, we went back today, July 1, and realized after paying our $8 per child, that they do not have air-conditioning. I guess because it's a basic warehouse with play systems inside, they do not air-condition. So while we planned to be there for about an hour and a half or so we ended up leaving after 40 minutes of dire heat and dripping sweat. We will certainly return but not until the winter weather returns. read more

Superior Play Systems in Norristown has a very large collection of quality playsets and trampolines in a clean, spacious building that acts as a showroom and a playroom for children to try each system. Besides a great inventory, the customer service is superb. I needed uncommonly sized replacement pads for my trampoline and Dennis, the manager, and Vito were extremely helpful in ordering them from the manufacturer in an expeditious manner, and then notifying me when they arrived. I would definitely recommend Superior Play Systems to anyone in the market for outdoor recreational equipment. The quality products they sell and their customer service and support after the sale will result in a very pleasant experience for parents and children alike. read more

We LOVE Superior Play. I'm a local nanny and the kids ask to go here regularly. I love that they have room to really run around and explore but that they are contained and safe. We spend hours playing on the equipment and everyone is very happy! read more

While not the best prices around, they do make up for it a little with their superior service. The showroom/playroom is a nice way to really see what you like and what best fits your needs. The salesman aren't super pushy and professional. Lastly the install crew was nothing but professional, courteous, and pretty fast. One drawback is they left all the trash, wish they would have taken the empty boxes with them. Product (playset) seems sturdy and quality, time will tell its longevity. read more

We ordered a playset and they said delivery would be in 3-5 weeks. After 5 weeks had passed I called them to see when we will be getting our playset. i was connected with Dennis who said he would check the schedule and call me back in an hour. he never called me back, I had to call back the next day and was connected to Dennis again, and he just threw out a date that was 3 more weeks away. I said Fine. The installers came and the playset is not lined up straight in our yard. I called Superior back and was connected to Dennis (again!) who said that would be a big undertaking to fix and when i tried to ask a question he hung up on me! I called him right back and he said he would check the schedule and get back to me on when they can fix it. He still has to call me back. TERRIBLE customer service from Dennis. we would want to purchase a trampoline and basketball net but will not be going back to Superior. read more

We purchased a PROforce system for our kids Christmas present. The team at Superior Play was very knowledgeable and helped us choose the right system for our needs. They delivered and installed the system, as promised and our kids have been having a blast all day! Looking forward to many fun days/nights playing basketball! read more

We visited lots of playgrounds and Drew was the only one who explained the systems well enough we could understand and purchase one. Thank you Drew! read more

We had a great experience from beginning to end. The salesperson was knowledgeable and helpful. They did a yard evaluation which was helpful in choosing a play set since the yard is fairly small. The installer was organized and efficient and hard working. And everyone came at the time frame they designated, calling when they were on the way. It all went very smoothly. read more

The Customer service was great !! The gentleman I worked with was helpful and quickly to respond ! Greatly appreciated everything and my son loved his new hoop. read more

This is a really fun playland for kids. I saw trampolines and thought hmmmm...how about an adult party?

Emailed the photos again twice. Still no response. Just not worth stressing over. Lesson learned.

We had the best experience with Superior Play Systems. Jeff Motl was awesome to work with. He came out and helped us design a perfect system to fit our yard. We also bought a SpringFree Trampoline system from them as well. Their installer went the extra mile to make sure we were happy. The play structure is top quality and looks great in our yard, but best of all the kids can't get enough of it! read more

Great on the front end purchase at the Furlong store. Dennis, the manager in Norristown has zero customer service skills. Would not purchase from Superior again, nor recommend. A bit nervous from reading other reviews about their post sale warranty service. They obviously do not care about the customer after the purchase. read more

Purchasing and choosing add-ons was easy. Dylan did a great job walking us through everything. The people that set it up were very nice and did a great job. It is strong and I am confident it will be lasting a long time. The only negative was that the people who installed it left the trash behind. It is a really big box filled with other boxes that I now need to take the time to break down and get into my recycling. Other than that, I am happy and have already given their info out to neighbors. read more

I Would not recommend purchasing a swing set from Superior Play Systems. I went through the process of submitting a warranty claim and was told I am not covered because the set was moved. It does not say anywhere on my paper work about that voiding the warranty. Any excuse to avoid making good on their "Warranty" read more

I would not recommend buying a play set from this company. They do not respond to emails about warranty repairs and when a repair was finally scheduled, no one showed up. read more

Great, sturdy, safe, fun play set for my 3 kids was installed earlier than scheduled! The installers were very nice, accommodating, and worked hard all day in 90 degree weather to get our play set up. The wood is high quality and looks nice in our yard. Kids are happy and spend hours outside (and out of the house!). Overall very happy with the purchase. read more

Awful customer service - they never call to install. And never call to alert you on backordered items (like, the swings...). And, you guessed it, never call to schedule delivery of the backordered items. It's an entirely unprofessional operation. We will be buying a basketball hoop from another retailer. Will never use superior play again. read more