After just under 2 years, one spring broke and in an instant, we were an unable to get our car out of our garage. I called Superior about a repair at 11:41 am and they gave me a 3 hour repair window that sams day from 12 pm to 3 pm. Since I have a daily standing medical appointment, I told them what time I would need to leave home. Little did I know that at 12:31 pm service tech Chris would be ringing my doorbell. Superior is 16 miles away from my house which means the drive is about 30 minutes. Talk about fast service, they have Jimmy John style of speed! Chris recommended that I have both springs repaired which makes sense and also will save a second service call charge of $140. Less than 1 hour later, the garage is back in service. Springs are rated to last about 10,000 cycles which is typically about 2 years of normal usage. We store 2 cars in the garage and the door will at least experience 4 - 8 cycles daily. Every time the garage door goes up is a cycle and every time the garage door goes down is a cycle. I honestly don't think we used the garage that much compared to my family and friends but since I don't have the statistics, I pretty much had no choice in paying to have the springs replaced. We use our front door a lot because we have cars outside the garage that are used and i have told the living companions that the garage door is not a front door and to be mindful of using the garage door like it is the front door. I think I will just have the springs oiled and inspected annually to see if they can last longer. read more

Superior Garage Door Systems - Garage Door Services Near Me - Brownsburg, Indiana

This is a long review HOWEVER!!! you need to read before deciding to use this company. The technician arrived, was very courteous, installed the new springs, ensured the garage would open and close, HOWEVER....he did not provide a written estimate. I inquired about the cost which he did initially provide, but then wrote a final bill for 3x the initial price provided. After refusing to pay the end price and his calling his company, the price was lowered a quarter of the initial price. We talked with a representative twice who was very unprofessional ending with the rep hanging up on us (twice). We spoke with a second representative, who was courteous but had no clue regarding the situation. The company finally honored the quoted price which was initially agreed upon payment with a check. They later wanted the quote payed with electronic payment and would not honor the initial payment by check. We even agreed to deliver the payment check or cash in person which they would not provide an address. They finally said the technician would pick the check up the next day but did not show. We eventually settled with the initial agreement by check which was picked up by the technician. Additionally, the technician was from a company called 317 Garage door, not Superior Garage Door. read more

I needed new garage doors so I called them, Bernie came and measured, ordered them and the put them in today. I was really hoping they would would add some curb appeal and boy did they! They look GREAT!! I got arched glass in them, it totally brightened the inside of the garage and I can't say enough how they look so good from the outside!! The installation didn't take long at all, the crew was extremely professional and efficient!! As a bonus, the doors are manufactured in Plainfield!! Oh, the new doors have a nylon or polymer wheel, I forgot to ask what the material is, but they are so quiet!! I wouldn't hesitate for a second to recommend Superior, they're great!! read more

I called for repair of a broken spring at 9:30 am, they arrived at 10:30, exactly as promised, and had replaced both springs and serviced the door by 11:10. The technicians were professional and polite. Couldn't be happier. I'll definitely call Superior if I need more garage door work. read more

My garage door wouldn't work properly, so I called Superior for service. I made an appointment for the following day and was given a 3 hour window for the techs arrival. On the day of service the tech called right in the middle of the scheduled window and said they would arrive in 10-15 minutes. They showed up on time and quickly localized the problem to a broken spring. I was quoted a price, and agreed. The 2 techs went right to work and quickly made the repair, lubricated the door hardware and even replaced a lightbulb in the garage door opener. The techs were punctual, knowledgeable, courteous and professional. You cant ask for much more than that. Highly recommended. read more

Good local company. When my chain snapped, they came out quickly and replaced my opener. The installers were polite and professional. Happy with the upgrade. Would absolutely call them again. read more

These guys do a great job and they are priced fairly. We have used them 2 times now and both times they have fixed it quickly and charged less than I expected !! The first time I used them, my wife accidentally hit the garage door while backing out. I was out of town on business and they fixed it that same morning and didn't take advantage of a person who knew nothing about garage doors, since my wife was the only one home and they could have overcharged her if they really wanted. This time the torsion spring broke when we closed the door to leave for work, but didn't know about it until we got back home. I called them around 7:00 PM and by 7:30 the next morning they had someone on the way to fix it. less than an hour later they were done and we are back in business !! Thanks guys for a job well done, quickly and fairly. read more

Woohoo is exactly how I felt after Superior fixed my garage door. I got a prompt response followed by almost immediate service. The young man was very courteous and respectful. He knew what he was doing and got it done. Also did some oiling maintenance as part of service. The bill was a pleasant surprise. Highly recommend! read more

We had another company come out and quoted us over 350.00, then had Superior coming me out and it was 157.00. Don't get ripped off, call Superior Garage Door Systems! They are the best! read more

Called this company to repair broken spring on garage door. They were able to have someone out within an hour and repair was completed within 90 minutes of my call! Estimates on price were accurate and repairman was friendly. All representatives of this company were courteous and helpful. I would highly recommend this company. read more

Showed up very quickly and fixed the problem and made sure we were aware of other potential issues. Thanks