I'm not typically one to post a lower-starred review, but this company has left a foul taste in my mouth even after a few years.
I've used SuperClean Pros two separate times, to perform move-out cleanings on my past homes. The first time, everything was great! I was given an estimate, was satisfied with the level of workmanship, paid, and that was that.
Fast forward to a year later, when I was moving out of my next home. I figured, Gregory seemed professional and gave me a good deal, so why not? The estimate was as I'd remembered it the time before: prompt, no-nonsense, and the quote was fair. He also mentioned that if I agreed to pay cash, he'd knock $15 off the quoted rate, mentioning that cash gives him an advantage to paying his cleaners in a faster manner. Awesome - a discount!
On the day of the actual move-out cleaning, Gregory arrived with his cleaning lady, asking if they could use my cleaning supplies as he did not have everything on his person. Confused, I mentioned that the apartment was empty (as it was a move-out cleaning), my items were miles away at my new residence, and that I didn't recall this type of agreement at the time of the estimate. He went on to mention that, with repeat customers (it was my second time using him in a 12 month period), they only provide cleaning supplies the first time around. He then mentioned that it was my "lucky day", as he happened to have cleaning supplies with him at a job site not far away. Lucky day?! Last I checked, I'm paying YOU to clean my apartment! But I digress. I thanked him and let him know I'd be back in two hours (the time he told me to come back) with cash in hand, and he'd hand me my check in exchange - per his instructions, I had given him a postdated check at the time of the estimate that he agreed to hold onto until the cleaning was through.
Gregory called me an hour and a half later, mentioning that he was finished and needed the cash immediately. As I was at work and had agreed to meet him at the two hour mark (giving me ample time to swing by an ATM), I let him know that I would be by as soon as I could. I immediately left, drove to the closest ATM machine, and headed back to the apartment within a 15 or so minute range. When I arrived, the apartment was cleaned well (which is the reason I opted to not give a single-star review), but Gregory mentioned he would be depositing my full-amount check because he had to pay his cleaning lady and couldn't wait up. This leads me to believe two things: 1) he's hiring and paying from under the table, and 2) he's not a man of his word, nor is he abiding by the contract he drafted up for me. I reminded him of our agreement and he merely mentioned that that's just how he conducts business. At the end of the day, he left without honoring the discount we had agreed upon, and made me out to feel guilty for not being there sooner with cash in hand. Uhh, two hours is two hours, not an hour and a half. I was floored, and agreed that I would never give this man my business again.
Am I bitter that I got duped out of $15? Maybe a bit, but it's not the end of the world. What bothered me was Gregory's lack of professionalism and overall lack of empathy toward the situation at hand. In a city where there are many options for house cleaning, I'd certainly only recommend contacting SuperClean Pros as a very, very last resort. read more