Be Aware. Super value makes it appear like you will get good value when you are quoted over the phone for a $299 duct cleaning special. In most cases, even for a small home, the quoted package does not fully clean all main ducts or cold air returns without added costs and before you know it, it is more than double your original cost. They are aware of this and start upselling as soon as they walk in the door and can be quite pushy. I felt like i was caught by marketing that knows you will need to spend more than quoted. I suggest you get a written quote prior to them starting the work so that you are aware of the final cost. I was surprised by the final bill. read more

predatory company. Calls past clients incessantly even when they are supposedly put on their no call list. Edit: You do not follow the CRTC guideline as I've been placed on the no call list multiple times and still get phone calls. It was confirmed that I was placed on the no call list by one of your employees yesterday and she could not explain why I was still receiving calls. As I have documentation, I have submitted a complaint to the CRTC and the BBB as well as consumer protection. I gave you several opportunities to leave me alone. What you are doing is harassment and will not be tolerated. read more

Had Super Value Home Services do the standard package duct cleaning on our home. We were quoted $299, but this does not included sealed joists, which were $50 each. So expect to pay more than they "quote". The technicians seemed to be in a rush as they did not bother to clean the duct covers and they left dirt and screws on the floor. Customer service did nothing for us. Extremely disappointing service for $650, would not recommend. read more

Super Value Home Services - Carpet Cleaning Near Me - Winnipeg, Manitoba

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I'd leave less than 1 star, if possible. It's very sad that super value has purchased a long-standing respected duct cleaning company in Winnipeg and is in the process of destroying their good name. Like the other reviews I've seen, we were quoted $299 plus $99 for dryer vent cleaning but final bill was $783.89 to include 2 additional main ducts and 8 "sealed" joists. These were all cleaned as cold air returns by Air-o-vac. Exactly how a 70 year old house grows new main ducts seems incredulous. My husband said the upselling started the moment they arrived. I called and spoke to Rodo, the manager, who told me the technician had my husband's signed agreement for the extra work and the only thing he'd offer was a discount on future services as the "price" has already been heavily discounted. I questioned the "price" as they could put any number on the invoice. Rodo said all their prices are on the website but I couldn't find them anywhere. I, also, object to the technicians not wearing masks or offering to wear them. YES, I could've requested but instead opted to leave while they were here. When I mentioned this to Rodo, he said the current mask mandate has ended and it's a personal choice. I beg to differ. That is true in public spaces but this is a private home. I consider it very disrespectful. I wish I'd read these reviews prior to booking. read more

Do not use this company!! The service techs walked in and immediately tried to upsell me by twice the price. After spending 40 minutes, they claimed they were done. I told them that $300 was a lot of money for 40 minutes of work. They went over a couple of areas. My carpet is not clean and I paid a lot of money for it. Pathetic job.​ read more

The technicians were gentlemen as they proceeded to complete a professional job on our natural fibres furniture and carpet. We are pleased with the cleaning and will recommend their service. read more

I am so upset this company needs to purchase new equipment it was falling apart as they were interning my home he guaranteed me it did a great job even though it looked bad, everything was dirty I mean dirty I told them right then that I think I'm going to pass but I let him talk me into doing it what a mistake that was. First off I had a area of 3 by 3 feet of rain water that got in after the heavy rain that I needed removed and I had an area of about 70 feet I had cleaned as well when they were done the whole area that was done was all saturated with water and he had the nerve to tell me that's the best the machine would do, I phoned the company they told me that's what happens when you get your carpets clean but he would send them back to get the water out or what they can, but I must pay them first so when they came back they said 20 minutes and if the water was still there after that 20 minutes I would have to pay more money for more time I told them to leave and before they got a penny from me I'd see them in court. Now I have to rent a shop vac from Home Depot to suck the water out. Sooooooo upset read more

I had these guys come to my home several years ago. It was a complete disaster!! I wanted my whole home done as a treat as I had always done this myself. Anyway, I had them do the upstairs which was fine and then I asked them to do the downstairs rec room area. They had their machine at the top of my stairs. Well guess what? The machine fell down my 10 stairs! They ripped up all my stair nosing as the heavy machine fell down the stairs also all the dirty water splashed up on my walls, then it hits the floor, ripped up my linoleum flooring, and put a hole in my wall. When I called the office I spoke to the owner he was rude. He actually expected me to pay for the carpet cleaning! He asked me up until the machine fell down my stairs if I was satisfied with what they did. The upstairs was fine but they ruined the downstairs. This guy actually wanted me to pay! I told him who was going to reimburse me for all the laundry I had to do because when the machine fell so did all the dirty water all over my walls and basement floor and carpet. Also who was going to reimburse me for my laundry detergent and my time? I was trying to be nice, why I don't know! He sent out someone to fix the damages but it was never quite the same. I could not find any replacement for my stair nosing as its larger than what you get now so the stair nosing in my home was nicked and dinged up. Next time I'll go through insurance. Also, he told me that it wasn't like a restaurant where you get a free meal whatever that was supposed to have meant. I stood firm and did not pay for my services. But I definitely should have gone through my home insurance I did not know any better at the time and I will never ever ever use these guys again. Just a total nightmare. And they would not stop calling my home after! They still wanted me to use them. How desperate can you be? read more

Would give 0 stars if I could. On 04 Jun 19 I called Super Value to get a quote for carpet cleaning as advertised in a flyer which was $129.95 + GST with a 4th room for free. We needed 4 rooms a hallway and stairs done. The price for everything was quoted at $164.95 + GST. I agreed to the price and assurances were given that should we not be satisfied they will come back at no charge. Cleaning was performed the next day and I had my girlfriend attend the residence and pay them as I was working. The technicians arrived with a pre-made invoice of $189.95 + GST which was apparently discounted from 219.95 + GST. I have absolutely no idea where these numbers came from. My girlfriend is Filipino and has some problems communicating effectively in English but this should NEVER have been an issue had Super Value simply honored what they promised to deliver at the quoted price. She paid the bill as presented and once I found out I immediately called the Super Value Office at 204-982-6930. At that point I explained the situation to a representative and he agreed that the price I was quoted is what I should have paid as stipulated in their flyer. The representative then went and got someone else who proceeded to ask me if the coupon was present to which I told them that it is not a coupon and is an advertisement in Winnipeg's Finest Flyer. This is NOT a coupon rather and advertisement and absolutely no where does it say it needs to be present as the representative demanded. I asked to have the difference refunded and they said they could not do that. I gave them the option of refunding the difference or simply cancelling the transaction and process at the originally quoted and agreed price. They flat out refused and said they could give me a credit towards another service. I explained that we are moving, that is why we are getting the carpets clean and that a credit towards another service is totally useless to us. I again explained that the only acceptable option was to refund the difference, how they did it I did not care and they flat out refused still insisting that coupon needed to be present in order for them to know. This is despite the fact that it was a flyer, not a coupon; I was quoted a price the day prior and when I called the day of the service the initial representative agreed that the wrong price was billed. At that point I saw no point in arguing further and am now contacting BBB and Visa in hopes of better results resolving this gross misrepresentation of services and costs. read more

I had Super Value Carpet Cleaners come today. Before they started, they claimed my carpet was quite dirty and needed an extra scrub for an additional $99, as well as stain areas needed extra stain removal for an extra $79. I refused and said all I wanted was the carpet steam cleaned. While they set up I went on my computer upstairs. Within 10 minutes I heard them already by the back of the condo almost finished. That was 12 stairs and about 500 sq. ft of carpet. I went downstairs and sure enough he was almost done. I had to ask them to go over a couple of spots that were needing it, which of course they would not have had I not been there. They told me that they had already done two other homes before coming to my place which was at 10;00 a.m., which included driving time. My carpet has dried and looks quite clean because I had asked them to go over the higher walking area spots. It is obvious that these cleaners have to be watched in order to get them to clean your carpet properly. Diane Magel read more