I have always had excellent experiences when bringing my pets to Thunder Bay Vet Hospital, and have…read morebeen bringing my animals here for at least 8 years. Special thank you goes out to Dr. Stuart, Dr. Smith, Dr. Sanzo and Dr. Vander Kooi; whom have all treated my animals as if they are their own. Every staff member I have come into contact with has been knowledgeable, compassionate, and kind. Thank you for treating my animals, and me so well throughout the years!

So made an appointment for a rescue rabbit, never had issues until I needed to cancel. Got an email…read morestating that cancel "emails or voice" will Not be accepted. Tried calling several times to cancel only to be told today I should have left a message cuz they don't answer the phone. When I replied that voice messages were forbidden received the reply that I should have left a message not stating it was for cancellation then they would have called me back!? Very rude and condescending, demanding $120plus!

ive always liked the haircuts my two yorkies get when I am able to get an appointment however after…read morebeing scheduled for months away I was cancelled because I'm not on a previously booked 12 week schedule. Go figure. Also I can't start a 12 week schedule because they are not taking any more clients. this is the first time I ever heard that it's necessary for me to orebook my appointments when I pay. Very disappoined.

I'm so happy with our new groomer Meagan !!! I have three little dogs, her skills have totally…read morereflected on how wonderful my dogs look wow amazing .... totally recommend her

Awesome place and people highly recommend! My dogs are always well cared for and played with.read more

Would give 20 stars. Our runaway dog came back after 6 weeks very healthy and I found out Thunder…read morepet was leaving food for her in their parking lot at night. I went into the store and it was amazing. The prices are fantasic, they have a loyalty program and I was given tons of great info. Also learned we've been feeding out dogs wrong and picked up some new food, treats and de wormer while I was there. They were awesome with a stray dog when they didn't have to be, educated me on dog food, and since supporting local is always a good thing, I will be going to Thunder Pet for everything in the future. Highly recomended! My husband and Veda thank you too!

They know their products, have an awsome loyalty program and will rebuy your dog food when you are…read morefiguring out which is best for your new puppy or your dog has to change his diet and you're trying to find a flavour he/she likes. The staff are not pushy, just helpful and very kind. Thunder Pet stores are the only ones that have ACANA dog food in Thunder Bay. One of my dogs has a sensitive stomach and was almost daily bile vomiting. Her belly was too empty and wasn't eating her food like she liked it but because she was very hungry and still just picking at it. I tried four different kinds suggested by a store I never go to anymore and didn't know what to do. I googled what's the best food for my kind of dog and the answer was Fromm dog food. I had not heard of this kind and googled where can I buy it. Thunder Pet is the only store so off I went. The woman I talked to suggested to try Acana so I tried them both because of their buy back program. She wouldn't eat the Fromm at all and I got two flavours, but she loved the Duck and pear Acana. She rarely vomits at all anymore and still only eats her duck and pear. Thank you Thunder Pet for supplying such good products and always being there to answer any queries.