****** IF I COULD GIVE THIS BUSINESS A NEGATIVE STAR I WOULD FOR SERVICE *****
Reserved a room several months ago. When I showed up for my reservation, I was told my card was declined and they gave my room away and no availability. I found out later I was not the only person who was told this and their room was also given away.My guess is those who book online get a better rate then those who walk in and they make more money with a walk in client. With this being the only motel in McGehee, there are no other options unless you go out of town 25 minutes or more. I did book the second night again and returned not because I wanted to, but due to location. When I signed the paperwork, I see the rate is higher than the online rate I booked months in advance. He said that was the lowest rate. So he canceled my first night and raised my rate the second night.
When checking in online I requested a late check out for 12:00 pm. the next morning housekeeping knocked on the door at 9:30 am asking if we were checking out yet. We told her no not at 9:30 am. She came back again at 11:15 and asked if we are checking out. I told her yes at 12:00 as I had checked the complimentary 1 hour late check out. She said okay and walked away. Not 5 minutes later another woman came to the door asking for clarification. I explained again checking out at 12:00 pm as I checked the complimentary 1 hour late check out. She said okay. Then the gentleman who gave the room away two nights before came knocking on the door and told me, they do not do complimentary late check out. I asked how is that possible when I checked marked that option while checking in online. He again said, it was not an option and we needed to check out. At this point it was 11:30ish. I told him we would be out by 12:00pm. When I brought up housekeeping coming to the door at 9:30 am, he said they can come knock on the door when they come to work to check and that all motels do this. I explained I have stayed in many hotels/motels and no they do not knock on the door 1 1/2 before regular check out. The professionalism and lack of moral and ethical business practices are in full force at this motel. They get away with it because they are the only lodging in McGehee. In the future when visiting family I will drive the extra 30 minutes and stay at a legit lodging facility that does not have shady practices.
When I checked my email after checking out, I see I received an email at 11:30 am declining my hour complimentary check out stating that option was no longer available. But according to the man, it was never an option, but was declined after he came by the room and told me it was not ever an option. read more