Terrible practice. When you feel more comfortable to be seen by the nurse practitioner than the Dr…read more you know its time to find a new doctor. Dr. Thill is the most careless, less comunicative doctor i have ever seen. I took my new born son to him and ended up finding a new pediatrician when he was 2 months old. He is now 4 months and when he was 2 months he had a terrible episode of reflux that ended with my baby being hospitalized for 4 days with hi flow oxygen. Reflux that was never discovered by careless Dr. Thill and if he did would of probably saved us from the hospital. On the contrary, last time i took him he was 2 months and he was coughing and the dr told me he was fine and did not need to come back to the office. Im just glad i had another dr when we had our refux episode and when he caught rsv. We probably would've ended in a hospital again if i would of kept this dr.

Switched our son here when our daughter was born. They are not 13 and 11. We love it there. The…read moreoffice is very clean and well taken care of. All the staff has been great to work with. They are friendly and have always shown care and compassion with our family.

Staff is rude and they don't care if you have to work and that things come up if any of the…read morechildren in a house hold cancel or miss two appointment they will drop you as patients they don't care if you got in a car accident

The wait time to be seen is insane with this office. One time I waited 3 and a half hours to be…read moreseen. They are always behind and some of the staff is rude. They want you to value their time, but they do not value yours. I took my child in 5 TIMES for ear complications and each time they said nothing was wrong until seeing Shelley and she said he had an infection. Even recently, my child a really bad ear infection and they would not schedule an appointment so I took him to ER. Immunizations are a requirement at this office, if you choose to wait and educate yourself on a vaccination they threaten to kick you out the practice. They almost look down on parents who inquire, So, you almost don't have a choice with this office unless you leave. They don't listen to the parents, I practically had to beg them for a referral for my child to see a gastoenterologist due to severe digestive complications. There is a Shelly there that is good (they have 2) and extremely patient with you and children. If you don't request to see a specific person, you see someone different each time and for me that is not a positive way to build rapport with family and kids. Schedule with caution!!!!

I highly recommend Mercy Plus Home Healthcare. I refer them to many of my clients. The staff is…read moreprofessional and services are great. Ryan - Hometown Senior Care

Seemed like a good service at first. I will be the first to admit that they provide a service that…read moreis challenging to keep good employees in. They provide home health aides to come into the home and help people with disabilities or overwhelmed families with personal care or care for their loved-ones. It is not an easy job and sometimes not a pretty job. These home health aides are tasked with driving miles to strangers homes (sometimes for only an hour or so throughout the day) and helping with personal care such as bathing, toileting, dressing, light cleaning, meal preparation etc. The biggest problem seems to be lack of consistency. If an aide calls off or cannot make it to a clients home they do offer a replacement. The challenge here is that most of the clients served are elderly, suffer from dementia, and need a care provider that they are familiar with. For the families, providing a "back up" aide in the event of a call-off can be helpful, but many families or clients are not comfortable with different care givers coming every day. Also when a back up aid is provided they are usually unfamiliar with the client, their care needs, the family, and the clients routine in general. That said, the family usually spends that time teaching the aide what needs to be done. In this scenario, and when it happens often it becomes more of an inconvenience than help as the family not only still has to provide the care themselves, but are now tasked with training Mercy Plus's aide. So why you ask? Why is it so hard to keep a good aide? After dealing with this company for years the answer is clear. Money. Mercy Plus gains access to and provides service through various channels. Many clients are gained by contract with Area Agencies on Aging who operate on a budget and will give the bid to the lowest vendor's bid (Mercy Plus). So naturally, they are unable to pay their aides a wage that encourages them to work. They (in most cases) do not pay their aides for mileage and the aides drive all over the county, like I said earlier sometimes only for an hour or two. By the time the aide fuels their vehicle, not to mention wear-and-tear expenses they are left with little to no income, if they don't end up going negative or actually paying to work. So who would do this? Most of the caregivers are compassionate people who enjoy helping others, most. After working for a couple of weeks and realizing that after paying for gas and driving all over they are actually losing money, they do what anyone would do and quit. The company then blames the aides by saying they "just can't keep people who want to work". No Mercy Plus wrong. Your aides would love to work and make a living wage. The reason you can't keep employees is that you don't pay them well enough and they can't even afford to work. I have seen this scenario play out over and over again. So stop blaming your employees and start taking responsibility for your company. This company and it's ownership/management are more concerned with their bottom dollar than the actual service they provide to the client. I would not recommend them, I would stay away. There are many companies in this area that do the same thing. Its a hard business. But like with any business you will not be able to keep employees if you keep neglecting them. And the rub. It is the client they are caring for in the first place who has to deal with all of their problems. #GETITTOGETHERMERCYPLUS.