I have already left a review on Google but I felt like it was my duty to really expand on it here.
This place is absolutely TERRIBLE. We showed up for our reservation with a party of 6 and there was no one at the desk - just a sign that said that there was no receptionist and to call a number. But lo and behold, when you call the number it just rings a cell phone on the front desk!
Waited for an hour before a "manager" showed up. His first question was "what time is it?" before attempting the most half-hearted of half-assed attempts to assauge the many angry guests in the lobby. At some point he told all of us that the rooms weren't ready, they won't be ready any time soon, and that it is what it is. Did I mention he reeked of alcohol? After about 10 minutes he seemed he had enough of this whole ordeal and sped off on his golf cart.
I counted at least 4-5 other groups, each with probably worse stories than ours. Showed up on time to their reservation, no one responding to them for hours, before an aggressive and confrontational man did.
A lady, Erica, finally showed up to try and fix everything that had happened, but you could already see how far south things had gone. The only phone line was being left unmonitored for the entire day (a busy Saturday weekend). Guestrooms that you could literally just walk into, in various states of disrepair, some having been clearly left for multiple days with garbage piling up into the corners. Erica told us her partner, the owners nephew, was coming over to remedy the situation - but that it would still take another 2-3 hours.
Erica eventually managed to get us some bedsheets and toiletries. But even after we personally lined all the beds and threw out all the garbage, it was still way too gross to sleep in. So we left. Got back on the ferry, cancelled a weekend trip and just - left.
It's crazy. You pay $300+ a night for a room and you get service worse than a dive motel. I'm sorry but avoid avoid avoid. We spoke to multiple people who had come by who all voiced their concern that management had gone extremely south.
Owners, if you're reading this - take control of your business before its too late. And Erica, bless your heart - but run far far away from this, for your own sake. read more