1. Sunset Travel Agency

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Lynbrook, NY

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Sunset Travel Agency

1.0 (1 review)

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4 years ago

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Travel By Jen

Travel By Jen

2.8(440 reviews)
2.2 mi

Lauren did a great job setting us up for a stay in Punta Cana. It is 3 weeks away so I don't have…read moreany experiences to share, but the resort looks nice (even has an indoor pool!) and we're looking forward to our stay there.

We booked a Costa Rica trip with Travel by Jen through Travelzoo, and overall we had a wonderful…read moreexperience. Costa Rica itself was absolutely beautiful, and the itinerary included some great destinations like Arenal, Tamarindo, Monteverde, and San José. Once everything was in place, the trip itself was very enjoyable and memorable. We did experience some challenges leading up to and during the trip, particularly with communication and some logistical issues around accommodations and reimbursements. That part of the process was stressful, and communication at times was more difficult than we would have liked. That said, I do want to acknowledge that Cody genuinely tried his best throughout the process, and once Danielle became involved, everything was handled professionally and thoroughly. Danielle ultimately sorted out the reimbursement issue, followed through on what was promised, and helped bring the situation to a fair resolution. We truly appreciated her stepping in and taking the time to resolve things properly. While the communication could have been smoother overall, we're grateful that Travel by Jen stood by their commitment in the end. The rest of our trip went very well, and Costa Rica was an amazing destination. Thank you to Cody and especially Danielle for ensuring the issue was resolved.

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Travel By Jen - Rio Celeste, Costa Rica

Rio Celeste, Costa Rica

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Sunset Travel Agency - travelagents - Updated October 2026

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