We booked a Costa Rica trip with Travel by Jen through Travelzoo, and overall we had a wonderful…read moreexperience. Costa Rica itself was absolutely beautiful, and the itinerary included some great destinations like Arenal, Tamarindo, Monteverde, and San José. Once everything was in place, the trip itself was very enjoyable and memorable. We did experience some challenges leading up to and during the trip, particularly with communication and some logistical issues around accommodations and reimbursements. That part of the process was stressful, and communication at times was more difficult than we would have liked. That said, I do want to acknowledge that Cody genuinely tried his best throughout the process, and once Danielle became involved, everything was handled professionally and thoroughly. Danielle ultimately sorted out the reimbursement issue, followed through on what was promised, and helped bring the situation to a fair resolution. We truly appreciated her stepping in and taking the time to resolve things properly. While the communication could have been smoother overall, we're grateful that Travel by Jen stood by their commitment in the end. The rest of our trip went very well, and Costa Rica was an amazing destination. Thank you to Cody and especially Danielle for ensuring the issue was resolved.

These agents don't know what they're talking about and sent us on a nine day trip to Costa Rica…read morewith five days of driving all day long! Our agent, Nick, told us that we needed to drive to see the country, but I explicitly said I didn't want to spend ALL DAY driving. This was the worst vacation we have ever had and it was exhausting trying to get anywhere. Traffic of course is terrible in Costa Rica, but the plan that was laid out for us was also just terrible. This guy didn't know what he was talking about when he booked us and when I tried to change things he was not helpful. I even asked about adding trip Insurance and he said it was too late because we had already booked the airfare. This trip was a disaster all the way around. When we got to Costa Rica we waited three hours for our rental car and ended- up getting nowhere calling Nick, so requested a supervisor at Travel By Jen..who was also unhelpful... first it was suggested that we run out into the street and flag down the rental van when we saw it... Lol! So much more ridiculousness and runaround ensued rather than Travel by Jen/Jet Set Vacations trying to help us! Then it was suggested by this 'supervisor Danielle, after finally getting the rental car and getting on our way, that we just stop and sleep somewhere for the night. I couldn't believe this because there were no motels or hotels along our route to stop at, nor did this 'supervisor' Danielle, offer to take care of our expenses incurred due to our delay at the airport for our car! Suffice it to say she was talking to us like she was our mother and making suggestions to placate my husband and I, but not doing anything to actively help our situation or improve the trip or pay for a motel/hotel, even if we could find one on our first night. We had to travel through mountains and along cliffs and on back roads to get to our first destination about 4 hours further, (after waiting three hours) which was already paid for. Supervisor Danielle was terrible and obviously just full of BS, because she certainly didn't understand what we were encountering, nor did she care. Travel agents are supposed to help you get the trip you want, and if you can't get it, not just book you anyway. This Nick guy we entrusted our travel plans with booked us on a ridiculous trip, driving mostly and seeing very little...we would not have approved of this without knowing the incredible distances we would have to drive; he either didn't know the actual time it would take (doubtful), or lied by omission and said "two hours or so", and I even hesitated at this; then he said we had to live with it because he had already booked everything! Unbelievable! Told us that driving was part of seeing Costa Rica. But I've talked to people who have been there and had a much nicer vacation and didn't drive all day long, got to explore and see the sites. Obviously if all you do is drive you're too exhausted to really see anything. We never even got to see the volcano because we were so exhausted from driving there was no time left. Also, If you want an all-inclusive vacay you don't go to Costa Rica either... it is a place to explore. However, seeing the country in nine days is pretty impossible; you need to divide it in half at least, and see parts within an hour or so drive and perhaps come back to this country. Not spend your entire trip driving all over the place through horrible back roads and into the night when you're wanting to relax. You need to get where you're going so that you can rest up and see the sites the next day. This was just so bad it's hard to explain it all here. We also encountered problems with water at one so-called 4 star resort. We stayed at three places total and they were all less than the stars stated, with actually one 3 star being the nicest, but it didn't have any amenities. We supposedly were staying at two 4 star resorts and one 3 star, but they were probably two and three stars. This vacation was so terrible I can't even express it. Never will use this travel agency again! The absolute worst I have ever had the misfortune of using. Probably best to keep reading all these reviews... there are quite a lot of bad ones and I'm sure the three star rating is going to drop pretty soon...they'll probably go out of business eventually; but beware because they could just change their name. I'll never book again with an agency without thoroughly reading reviews and talking to people about their experience. In reading the reviews here I noticed that the responses from Travel by Jen to the bad reviews sound very snotty and full of excuses from the agency itself. Don't let them fool you... They are masters at manipulating you into a trip and selling you on something that isn't of the value you pay for, whether you're booking a five star or a three star vacation it appears you don't get what you pay for here. This agency needs to look in the mirror and do an overhaul of their attitude and their services!

Little bit of trouble rebooking a canceled trip. Great Value did make it right. Looking forward to…read moreour trip.

I have used Great Value Vacations for a few amazing trips. The Northern Lights in Iceland, the…read moreEiffel Tower in Paris as well as the Parthenon in Athens to name a few. They are super easy to use, very helpful if any trouble arise and a great value!!! During one of our trips, a flight was cancelled and they reached out immediately to get us re-booked and told us if we had any costs because of it to use our trip insurance(which we had) would reimburse us and they did! The packages are pretty fantastic! In Iceland we did so many adventures that we may not have booked on our own. They make it so easy to see so much, if you want, or not!!! The cost for our trip was unbelievable for all of the tours, transportation, etc. AMAZING customer service. You would be a fool to not use them!

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I used the travel experts at Sun Express Travel to book a travel package to Europe with my wife and…read morechildren. The trip was an experience of a life time. The price we paid was way less than any travel website we searched. The expertise and professionalism of the travel agent was amazing. He had all the answers and helped put together a vacation that has created memories for me and my family that will last a life time. We will be booking all our travel with Sun Express Travel and recommend them to everyone we know.

Sooo thankul for Courtney! She has turned my dream into reality with all her expertise, knowledge…read moreand tips for my vacation. I thought it was going to be extremely stressful planning my vacation but Courtney has proven otherwise. She truly takes care of her clients and makes sure they are at ease with all their planning. She went above and beyond and now I know who ill be using to help plan and book all my vacations. Thank you for being the best!

Courtney was extremely friendly and made the whole trip less stressful than i could have imagined…read more She was very considerate and helpful to all our needs. It was more than a pleasure dealing with her. She was available whenever i needed her and answered all my questions right away. I would use her again in a heartbeat. Use Courtney and i am sure you will be as happy as i was and you will never be disappointed. 5 star recommendation.

Do not get me wrong they do your taxes good but the customer service can be worked on. Waited about…read more2 hours for her to tell me about my taxes. Now with COVID they wait til 10pm to text you for appointments if you want to do your taxes quickly don't come here.

I have gone to this place only because my husband really enjoys Jackie's service and at first I…read moredidn't mind.It has been 3 years that we have moved to Maryland and we have traveled back to NY specifically for Jackie, today we called to check on pricing so we can be prepared when we travel to another state for 5 hours! The woman that answered the phone call was very rude, I understand if you can not give pricing over the phone but we asked for her name due to her being so rude and would like to let Jackie know that our customer service experience with her business was the worst but as soon as we asked for her name she hung up on us. I really feel bad for doing this but that woman really put a bad taste in our mouths.