I was very nervous after seeing the other reviews on Yelp, but we actually had a great experience…read moretraveling to Costa Rica through them. The website is terrible and customer service is so-so but that's the tradeoff for the amazing deal. We worked with Nick who I will admit wasn't the most friendly customer service person I've ever met, and at times it felt like he just wanted to get off the phone with me, but he did get the job done. He had personally done this same Costa Rica package before so he was able to make a suggestion to adjust our itinerary and we ended up changing the airport and removing the San Jose destination for more time in the other locations. In Arenal, we upgraded the hotel from the basic one to Hotel Mountain Paradise which was totally worth the extra cost. We didn't upgrade in Samara and went with the basic option, Hotel Sol Samara, which was fine and the staff were great but it's out of the way and very basic, if I did it again I would probably upgrade that hotel too. The base price is so cheap I think it isn't too hard to swallow the extra for a nicer stay, but that's just me. Nothing went wrong with an of the flights or tours or accommodations so we never had to contact Travel By Jen during the trip, fortunately. It seems like that's what people had the most complaints about. I will say that I did plan very meticulously and I mapped out all of our locations and the timing, and I contacted the tour companies for details and confirmation via WhatsApp in advance, which I'm sure helped to avoid any mishaps. All in all, it was a relatively easy process to book, and an amazing price for a wonderful trip! I don't regret a thing.

We booked a Costa Rica trip with Travel by Jen through Travelzoo, and overall we had a wonderful…read moreexperience. Costa Rica itself was absolutely beautiful, and the itinerary included some great destinations like Arenal, Tamarindo, Monteverde, and San José. Once everything was in place, the trip itself was very enjoyable and memorable. We did experience some challenges leading up to and during the trip, particularly with communication and some logistical issues around accommodations and reimbursements. That part of the process was stressful, and communication at times was more difficult than we would have liked. That said, I do want to acknowledge that Cody genuinely tried his best throughout the process, and once Danielle became involved, everything was handled professionally and thoroughly. Danielle ultimately sorted out the reimbursement issue, followed through on what was promised, and helped bring the situation to a fair resolution. We truly appreciated her stepping in and taking the time to resolve things properly. While the communication could have been smoother overall, we're grateful that Travel by Jen stood by their commitment in the end. The rest of our trip went very well, and Costa Rica was an amazing destination. Thank you to Cody and especially Danielle for ensuring the issue was resolved.

Absolutely fantastic travel company! They made it so easy and completely customizable. My daughter…read moreand I traveled to Eastern Europe last fall for a birthday trip. We were able to choose our flights, hotels, even the times of our trains and transfers. Also we were able to add excursions in the cities we wanted. And then all of our tickets and travel info was in one spot. And best of all, they included a local contact person for each stop of our trip in case we ran into any snags- which thankfully we did not! It was the most fun planning the trip; and the least stressful trip I've ever taken. And I was pretty nervous traveling by ourselves. Everything was just as promised and scheduled. And the drivers were always right on time! I'll book with them many more times! Fantastic value and experience!

This has become my favorite vacation website. This company has figured a way to offer what feels…read morelike real all inclusive vacationing. Trips made so that everyone can actually vacation. No worrying about transportation, or booking hotels some even include meals. It was just a little less to worry about. Next time I want to do one that offers multiple countries for a set price. I can't wait to travel with great value vacations again!

Been a client for over a decade. Great service and the best prices around. Searched my last trip…read moreonline for days after I found the best I contacted Sun Express and they were able to beat my lowest price.

I used the travel experts at Sun Express Travel to book a travel package to Europe with my wife and…read morechildren. The trip was an experience of a life time. The price we paid was way less than any travel website we searched. The expertise and professionalism of the travel agent was amazing. He had all the answers and helped put together a vacation that has created memories for me and my family that will last a life time. We will be booking all our travel with Sun Express Travel and recommend them to everyone we know.

Sooo thankul for Courtney! She has turned my dream into reality with all her expertise, knowledge…read moreand tips for my vacation. I thought it was going to be extremely stressful planning my vacation but Courtney has proven otherwise. She truly takes care of her clients and makes sure they are at ease with all their planning. She went above and beyond and now I know who ill be using to help plan and book all my vacations. Thank you for being the best!

Courtney was extremely friendly and made the whole trip less stressful than i could have imagined…read more She was very considerate and helpful to all our needs. It was more than a pleasure dealing with her. She was available whenever i needed her and answered all my questions right away. I would use her again in a heartbeat. Use Courtney and i am sure you will be as happy as i was and you will never be disappointed. 5 star recommendation.

Do not get me wrong they do your taxes good but the customer service can be worked on. Waited about…read more2 hours for her to tell me about my taxes. Now with COVID they wait til 10pm to text you for appointments if you want to do your taxes quickly don't come here.

I have gone to this place only because my husband really enjoys Jackie's service and at first I…read moredidn't mind.It has been 3 years that we have moved to Maryland and we have traveled back to NY specifically for Jackie, today we called to check on pricing so we can be prepared when we travel to another state for 5 hours! The woman that answered the phone call was very rude, I understand if you can not give pricing over the phone but we asked for her name due to her being so rude and would like to let Jackie know that our customer service experience with her business was the worst but as soon as we asked for her name she hung up on us. I really feel bad for doing this but that woman really put a bad taste in our mouths.