Do not come to live this place. They hide close to 300$ fees on top of the rent, and it takes a…read moremonth and contant nagging to get even emergency damage repaired.

I lived here for 8 years, only moved due to finally buying a house, it's a great apartment complex,…read moremanagement is top notch and maintenance is always professional. Highly recommend if you are in the market for an apartment.

Fred Lindsay 5…read morestars I reported my A/C problem about 9:00am and it was corrected 9:30am. I feel the management and staff paid quick attention personally and the service technician (Noah) analyzed the problem and quickly, Fred L. Oasis at Surfside

I am a physician who lived at The Oasis at Surfside while completing my medical training in Cape…read moreCoral, and after three years of living here, I feel qualified to say that my experience with the management has been extremely disappointing. When I first moved in, I actually liked the community and the location. Unfortunately, over time, the quality of management and resident services deteriorated significantly. One of the biggest problems is the constant turnover in management. You can have a conversation with a manager, receive a promise or an agreement, and then that person leaves. The next person often has no knowledge of the previous conversation, leaving residents to start over. My experience with my security deposit was particularly frustrating. I paid for professional cleaning before moving out, yet I was subsequently charged another cleaning deduction. Management also agreed to refund an amount to me, but despite multiple phone calls, I was still waiting two months after moving out for the refund they had promised. This was especially disappointing after being a resident for three years. The deterioration of the community amenities was another major issue. The clubhouse is closed from approximately 6 PM until 8 AM, meaning residents cannot access basic amenities during those hours. As someone working in medicine with an early and unpredictable schedule, I often could not even get a cup of coffee before work. On multiple occasions, there were not even cups available. The restroom next to the gym is also closed in the evening. If you are exercising and need to use the restroom after hours, you have to return to your apartment. There have also been instances when the clubhouse was closed during the daytime on weekends. For example, I have encountered the clubhouse being closed on a Sunday morning, making the coffee machine and other amenities inaccessible. What makes these issues particularly frustrating is that I repeatedly brought these concerns directly to management, including through emails, and also contacted Hawthorn. The most disappointing part was not simply that problems existed, but that repeated complaints seemed to result in little or no meaningful response. I genuinely wanted to like this community, and at one point I did. But after living here for three years, the repeated management issues, lack of follow-through, declining access to amenities, and unresolved financial matter completely changed my opinion. If you are considering living here, I strongly recommend looking at other options and paying close attention to recent reviews. My experience was not based on a short stay--I lived here for three years while working through medical training--and unfortunately, I cannot recommend this property based on how my experience ended.

The best property in swfl yet! From modern decor and inspo to the beautiful clubhouse; you won't…read morefind anything like The Hadley. Screened in patios, spacious floor plans, resort style pool and a huge fitness center will make you not want to ever leave home! They have it all here!

The smoothest and fastest move in process I've ever experienced. Love how well the grounds have…read morebeen kept up and tranquil the environment. looking forward to living here for sure. special shout out to LISA for making this process one to remember.

I cannot even begin to describe the harassment and inappropriate nature of the staff and leasing…read moremanager!!!!!. treat all of the residents with no human decency, every interaction has been entirely unacceptably handled and lacked professionalism, they make you feel so uncomfortable to leave your apartment and do absolutely anything. DO NOT LEASE HERE. DONT EVEN THINK ABOUT IT. Animal puke and animal feces EVERYWHERE, zero upkeep with the community, it's a shit box literally. THE GYM SMELLS LIKE MILDUE AND MOLD , signs say to while equipment when don't AND PROVIDE NOTHING TO CLEAN WITH, I wouldn't touch anything in there with a ten foot pole!!! NOTHING LUXURY ABOUT IT! pool isn't heated like claimed on the lease agreement. disgusting residue on all the water faucets in apartments, dryer does not work and they claim it's completely fine !!! if they delete this review I will leave another one!! TRYING TO HELP THE CAPE CORAL COMMUNITY WITH THIS HEADS UP!!! I repeat, Any place other then here !!

Love this building and would love to get back and see all of the renovations done to it. In the…read moreearly 1980's it was still Dean Hotel and not sure before that but when I was there it was clean and well maintained. Miss the older buildings and apartment in downtown area.

I've lived here for almost a year now and it's been absolutely great! Fantastic location right in…read morethe middle of Downtown Fort Myers, really cool old building, and kept up very well. The manager, Lauren, and the maintenance guy, Troy are both wonderful and quick to help with any problem. Of course you should know what you're getting into though! There's quite a bit of noise at night from the live music at City Tavern on my end of the building, though it probably isn't as bad further from the bar, and the studio apartments are quite small, but it's all part of the experience!

I've been here for almost two years and I love it! The front team are friendly and professional,…read morethey keep you updated whenever there are changes coming or community events- pool parties, sponsored activities, etc. Whenever we have a maintenance issue they do a good job of taking care of the situation in a timely manner. The maintenance crew is awesome! The grounds are always well maintained, always. We have some cool neighbors and we're close to everything. This is a nice place to live and kid friendly.

Management is hostile. Zero respect for their tenants. Treat you like you owe them something.read more

Uptown Liberty in Cape Coral handled my tenancy during COVID in a way that caused lasting financial…read moreharm. In 2020, I became seriously ill with COVID for three months, lost my job, and was waiting on Florida unemployment that took nine months to arrive. During this time, I worked directly with management (Elaine) and secured COVID rent relief through Lee County while coordinating an approved move-out due to a family emergency in South Carolina. I provided proper notice, documentation, and authorization so the property could continue receiving rental assistance after my departure. Despite this, the assistant manager, Jennifer--apparently unaware of the existing arrangement--failed to forward any correspondence to my new address / notably an FCRA violation , and instead posted a balance notice on my door after shew knew I had already vacated. In addition, this occurred while I was protected under the CDC eviction moratorium. Years later, this mishandled situation surfaced on my credit report and was referred to IQ Data International, who have refused to properly investigate, negotiate, or remove the account despite multiple disputes. Although it has been removed by other bureaus, it still remains with Experian. This entire issue stems from the apartment complex's failure to follow through on an active COVID Rent Relief arrangement and properly manage tenant communication during a federally protected period. The consequences have been severe and long-lasting. Proceed with caution.

Ok, Brooke Darkes is a great addition to the team and has personally helped me on multiple…read moreoccasions with packages and correspondence. While there are issues and challenges overall things have improved in my opinion. Gates are back up, everything is getting repainted, etc.

My parents just moved into The Palms at Cape Coral this…read moreweek. Alana McCue, has been so very helpful in their moving in. Alana is compassionate and professional. She made my parents feel welcome. The Palms at Cape Coral is a top notch facility!

I completed a transfer within the community in late January and the entire process was extremely…read moresmooth. The leasing office staff were genuinely helpful, professional throughout. They made sure my new rates were locked in and the transition was stress-free. My apartment was clean and presentable whey I moved in, which made settling in easy. The community itself is beautiful, quaint, and well maintained. Living here has been a wonderful experience. We enjoy daily walks around the lake and throughout the complex, relaxing poolside, hitting the gym, and lounging in the clubhouse surrounded by good company. It's a peaceful, welcoming environment and we truly enjoy our living experience here. I'm very happy that I renewed my lease and stayed within the community, and I'm looking forward to the year ahead.

We made an appt n arrived 6 minutes late and a young lady told us she gave our appt away! She could…read morehave called or texted. It was 6 minutes! Unprofessional n rude!

This place will nickel and dime you. When I first moved in, my apartment smelled of cigarette…read moresmoke. When I told the person at the leasing office, they insisted they did the walk through themself and asked me to show them. Which I did...and I was given a ventilator and had to wait a few days for my things to able to be moved in. I had to re-clean the apartment from their supposed walkthrough: grime and grease all leftover in the fridge, rusted disposal, stains on the carpet from bleach, and pubic hair in the bathroom sink are all apparently okay things to leave in the apartment for a new tenant. However, I cleaned what I could, and after a few days the ventilator had cleaned out the smoke smell. It did not end there. Maintenance is worthless. When I told them that my dishwasher was installed incorrectly so that it leaks, they said I was right, but that they don't have time to fix it, so just put a towel down instead. They refused to replace the aforementioned rusted disposal, and said that cleaning it regularly was all I could do. I pay for a gated community, but for months, the gate was wide open. They even started to experience car break-ins at this time. They changed the locks to smart locks, that was then an additional fee onto my rent. I could not opt out of the trash service, despite living right next to the compactor, so that was an additional fee on my rent. They tell you it's a special deal to upgrade apartments, but they only revoke the application fee. There is a monthly pet fee on top of the additional pet deposit, which all of these are an additional $25 onto your rent. If they are trying to get me to move out to renovate the old apartment, they're doing quite a good job. I am finally moving out (after they tried to tack on a late notice for my move out date of $1,660). Now, I have been charged a late fee for my rent, even though I have automatic payments installed. I disputed, as the payments are done through the portal, and it looks like a glitch occurred, removing my automatic payments. After explaining this, and using this process for the whole three years that I've rented here, they insist that I am still to pay this $125 late fee that is not my fault. For some positives, the neighbors are splendid, and the views are nice. It is in a very convenient location to Belltower shops, grocery stores, gas stations, and is still out of the way of general traffic. All in all, do some extra research before settling here. Rent alone is exorbitantly high, but you can add on even more with just general fees.

negative stars if i could. They helped themselves to an Alleged COMMISSION of upwards of $22,000…read morethat was NOT listed in the Closing Statement, the bank had no knowledge of it and we were NOT presented with ANY HOME COMMISSION rates, agents etc. He was fired before they even cleared the lot and refusing to return that STOLEN money. I have proof! Stay away from Sposen and all of the affiliated businesses. DO not believe the words they say, Example, them saying that using the title company or pool affiliated with them or business partnership they have could save money by saving time since they work so closely with each other. Or they offer money off to use them. It ends up a "credit" that they charged back to me. Also, the Fact of the matter is that it is OWNED by the same person and therefore they can actually conveniently delay certain parts to allow for alleged increases in another. VERIFY everything. If you are told an increase was because of "Delay in Permit Approval" check the public records and see if the delay was actually with the city or county (they will say Site Specific) OR if it was Sposen themselves who did NOT file for the permits until MONTHS later. As if that were not bad enough, IF you have a rate increase and they allege the use or price of dirt or Pool... check and see who owns that as well. Ask for proof of expenses and it will be refused. DO NOT wait until it is time to obtain the CO. Also if you do end up making it through and its time to move in make sure that ALL repairs or imperfections are repaired or resolved before you sign the final documents. READ everything carefully as it may say that once you sign and move in they are NOT liable for it or it becomes a warrantee issue. It is hopefully only a matter of time before he is officially stopped but until then ... WORD OF MOUTH AND TRUE EXPERIENCES .. WARN OTHERS BEFORE IT IS TOO LATE.

If I had to rate the overall finish of my home, I would give it a 6 out of 10. I would give them a…read more10 out of 10 for being responsive and making people feel comfortable turning money over to them. However, the actual finishes of the home lack professional quality. If I had to do it again, I would have definitely gone with another builder. The home took 23.5 months to complete, and they came in 15K overbudget. I can't get anything accomplished with the warranty department and the house has several poor installations, too many to mention. The materials used in the build are on the cheaper side. I truly regret choosing this company to build my home, but I was lured in by the nice office and the initial communication. My advice would be to look for another option, save yourself the headache, find another builder.