They buried my mom in the wrong place then no one would take blame for it. Had we not insisted on…read morewhere she was to be buried(where her tombstone was) no one would have known the better. They were even going to have her tombstone moved! Unbelievable. This was the worst thing ever!!!

I brought my female pup to this establishment to have her cremated as I had to put her down due to…read morecancer. they took my money, but the lies started almost immediately. I was told I could pick her remains that Friday, I had to call, "Megan" answered, and said she would check on it, 10 minutes later she said they were waiting for the urn, as there was a back order in them, I said I was making her urn and asked if I could come get her remains as they put them in a bag. Like they do with humans' remains. She said she would ask. 18 minutes later, she said sorry for the wait, but unfortunately, we can't. I showed up the next day, which was Saturday with my urn, and the manager said she wasn't sure if Layla, my female pup, was cremated yet or not. Let me call the processor. she came back and said he was 3 minutes away; 20 minutes later, she came out of her office to say layla had not been cremated due to maintenance, and they don't know when she would be cremated. These people make you think they care; they care about getting your money, dog, cat, or any animal that have owners who care so much that they are willing to bring them to a place to have them cremated so they can bring them back to the place they were part of that family for many years and viewed as family should be treated with the same professionalism and respect as someone who is having a human cremated. It's a dog to you or a cat, but the person paying a lot of money to have this service performed does not view that animal like that. They are part of a family; they love deeper than a person, they have feelings, they feel pain, and they will always love you no matter what. Lies from a place that is supposed to have compassion and professionalism should not take your money and then lie to you. The lady who took my money also tried to upsell me, with guilt by saying this is our basic lowest quality option as she showed me the binder. I was offered no date or time frame. My sweet pup would be ready for me to pick her up. The skinny blonde manager first door on leftsode when you walk in from the back parking lot said I don't know when we will be able to finish her. Finish her? She said ya, I can't give you a date. Why because she is viewed to you as a dog? My pain and hurt feelings from the loss of my pup means nothing to these people who are only driven my money.

My daughter passed away unexpectedly and after I paid for her headstone, Caldwell tells me that I…read morehave no right to know when it will be installed because her husband was the one that signed the paperwork. I live out of state and have no way to see the headstone for my beloved daughter and they refuse to help me. My mother is in a nursing home, my stepdad is blind, my oldest son who lives there is disabled and doesn't drive. They didn't tell me that I had no rights when I paid the down payment and paid the final bill. These people have no compassion at all. I lost my daughter at the age of 36 unexpectedly from a massive stroke. She left two young children. And these people tell me I have no right to see her headstone because my name wasn't on the contract? Her husband won't help because I wouldn't give him money that was donated by my friends and family that I later put into a trust for his children. To him my daughter was a possession to fight over. All I wanted was some pictures of her headstone and all Caldwell would tell me is "His name is on the contract and that's just the way it is." I hope none of my relatives use this place.

From the owner: Local family owned & operated small business since 1947. We do our work for our communities.read more