Returned to the Santa Monica location this afternoon and got very helpful assistance from Liberty…read more Once again, he showed that Big waves places value on good customer service. When he wasn't helping customers he was busy cleaning the washers and drying machines Thank you, Liberty! Note to management: Some of the dryers are not as hot as they might be. When one takes out the laundry from the dryer it should feel a bit warm which it does from some machines but not others--even when on a hot load! Overall a great place to do laundry.

so regarding my previous post Which clearly states that the…read morewashing machines at big waves are never washed out properly What does this mean. It seems the response I got from my previous post was that they wipe out the barrels I have never seen any employee at this location, wiping out any of the washers. Let alone the detergent trays

I recently tried ogden cleaners in Pacific palisades, and I'm very impressed with their quality and…read moreservice. I used to go to phillips French, and they closed, and I am very happy to have found Ogdens. They also do tailoring.

I highly recommend Ogden's Cleaners for anyone looking for reliable dry cleaning services. Whether…read moreyou need a one-time service or regular cleaning for your wardrobe, they are a trusted choice. They're very eco-friendly as well.

This is update after figuring out what happened. My contact…read morenumber was my home number (burned down house with no more phone line). An article in the local paper highlighted them and indicated where they were moved to (Pasadena). Having called the new number, Cira recognized me and was very apologetic about the confusion. They had a lot difficulty in contacting other customers. we arranged for my items (which had been cleaned and de - smoked) mailed to me and I received my two coats. Making my total of coats I owned at the time to three. I was glad to get clothing that survived the fire. Wish Antonio and Cira success in their new location. I also extend my hope that everybody who's been affected can find their footing and move on with the new chapters in their lives.

something shady is going on here... The space is large and…read morebeautiful. almost feels like a 1960's gas station converted into a dry cleaners. And I've never had a problem with Dry Cleaning. However I did bring a pair of silk pants in to be tailored. The tailor job took a week (ok) but when I picked it up, it was sub-par--threads hanging off and the hem came out after 1 day of wear. I brought the pants back to be repaired. The fix was said to be complimentary. Then when I came back a week later I was told that my original payment for the hem job didn't go through because the credit card machine was "down" and encouraged to check my bank statement to look for the charge. But, I KNEW I had paid cash in the original transaction. This was so sketchy. It was like they wanted to be able to "offer" a complimentary fix while tricking me into paying twice. Ironically I will have to take the pants for a third tailoring job because the hem job is still sub-par. Very weird and the whole thing left a terrible taste in my mouth. Now I hesitate to trust them with Dry Cleaning.

I love Life Without Laundry…read more The washers and dryers in our building a horrible... There's dryers in our building a horrible, and I don't have the time and energy anymore to do laundry. I started using Life Without Laundry along while ago about two years and they have been amazing. The communication is great. The couriers are the nicest they always get laundry done and all folded and ready to be worn again and if there's any issues or any changes, you can text the owner directly, which is amazing , I would recommend this service. There are service, especially in bigger cities, but this one is very much personalized and great.

I have used LWL for at least 7 years I think. A long time. I request unscented detergent and only…read moreonce was that missed in all that time. Everything is returned clean and folded and I just have to put it away. They are a great service!

I actually found them online and their website is beautiful, super easy to use. It's rare to see a…read morelaundry service that looks that good. Then I booked a pickup through it. Clothes came back spotless and nicely folded. Everything just felt smooth, no hassle at all. Loved their service.

The other reviewers may be correct about the quality of the service overall. However, if there's…read moreanything in your order that requires human intervention beyond an automated system, I would suggest staying away. Poor communication with the point of contact (a hotel where I stayed) for drop-off, as well as unresponsiveness to me, resulted in items necessary for surgical recovery being stranded on the other side of the country for over a week. Self-righteous unwillingness to admit error upon having this pointed out resulted in a tirade about how much of a favor this guy felt he was performing by simply getting things where they needed to be after the poor communication mentioned above left things in the wrong place. Apparently he was so blinded by said self-righteousness that he was unable to distinguish between the point of contact (again, a hotel with which he deals regularly), and myself, when all of this was pointed out. All I received was hostility and abuse directed at "you guys" - entirely inappropriate as well as inaccurate. In terms of value for money, I can't speak to the quality as I have yet to receive my items. In sum, use this service if you're okay with not interacting with a human. If you do need to interact with a human, I would stay far, far away.

Excellent option in Santa Monica for dry cleaning. Friendly service, quality work, fair pricing…read moreand, efficient turnaround. Thank you, we will be back!

After being a long-term customer, I'm saddened to write this review at such a low-level...I dropped…read moreoff two dresses, super simple... Was asked "would Wednesday be fine", to which I said not a problem. I went in Thursday morning, waited 10+ minutes to be told the dress wasn't done but it would be ready Thursday afternoon. To "buffer", I went in this morning (Friday), waited 12+ minutes (another customer came in and out due to the delay) and was told it was at another location and was likely delayed due to stains...to which I responded: it's a NEW dress! So then they said the manager would pick it up and it should be available for pick-up in two hours (this was around 7:30am). THEN a VM was received a couple hours later saying "pick-up after 2". When I called back to confirm (little faith at this point), I was given a "laundry list" of excuses (pun intended) when asking for an appropriate discount and they initially refused to give any discount, and then extended a $5 discount...not worth my time to pick up for what was a $30 dress. The prices at Ocean Express have gone up exponentially, and the amount of time wasted, wasn't worth the hassle at this point. *Shifting to one-star review after reading the response and also the reviews of others.

Had expensive, knit pillowcases that my cat peed on cleaned. They are still stained and still smell…read morelike cat urine. Waste of money.

Good quickly and quick turnaround. Friendly service, good price. Would recommend for basic clothingread more

Great customer service! They always take great care of me. I am so happy to have found this place…read more Trust me you won't regret it. the items I received looked amazing! well worth it!!

I waited a few times to leave a review for Murre Cleaners. I usually have a busier workload and…read moreneed to look my best, this place keeps my clothes looking sharp! They've been consistent with getting my clothes washed and pressed the way I like and even got out a major stain that I thought ruined one of my favorite outfits. I'm not sure why the other reviews point this place in a negative light, but my experience was definitely worth what I paid for!

I received a very quick reply that was informative, professional and courteous. I'm looking forward…read moreto working with them for my commercial laundry needs:)

Great service! All as promised, very simple - results delivered, easy communication. Good and…read morehonest pricing.