Reliable Roofing and Construction
Summary: With clear…read moreconscience, I can give my highest recommendation to Reliable Roofing. I searched for more than a year, interviewing at least 6 roofers, before I found one that was honest, and presented a technically accurate view of the job. That was Reliable Roofing. As a bonus, their quote was entirely reasonable for a quality installation with quality materials.
First, their communications are terrific. Reliable employs a pivot person (Miranda) in the office who is easily reachable by phone, returns calls promptly, and can handle most anything. With most companies, you have to leave a voice mail on the cell phone of an overworked supervisor, running around the field, who never answers your call promptly. Not at Reliable. This communications emphasis runs through the whole operation down to the working roofers. They engaged with me fully, explaining everything they were doing, and offerd suggestions and options for, me to decide, that involved both the function and appearance of the roof and gutters.
No job the size of a roof ever goes off without a hitch. The question is: what is your company prepared to do about it if there is an error. The President of the company, Abraham Gordillo, was no stranger to the worksite, and appeared regularly to inspect. They work to catch and correct any mistake on the spot, and any concern I had was rapidly and professionally taken care of. Just after the roof was complete, we had 7 inches of rainfall in two days, and I inspected every inch of the inside of the roof for leaks. I found three small drips, close to each other at the base of the chimney. The roofer who I had watched spend half a day obsessively flashing around the chimney, came out the next morning, and found that the leaks came from the top of the chimney itself and were not the fault of the roofing installation. Nevertheless, he then spent the rest of the morning fixing a problem that wasn't Reliable's responsibility so that, in the end, I had a completely dry attic. Which, of course, they knew was the ending I needed, and saved me hiring a chimney man.
Part way through the job, I decided to change out the gutters and downspouts to larger sizes. I asked the lead roofer about it, and he got right on the phone with their gutter lead, described my job, and got a terrific quote on the spot. When the gutter men completed their job, they were short one small elbow and said they would send someone out the next day with it to finish up. The next day, the lead gutter man came by with the part, surveyed the whole job, and decided that two of the downspouts would have been more attractive in a different orientation. So, although they were completely functional, he took them down (2 stories), and rebuilt them in a more attractive way. You really do want an OCD (his words) gutter man on your job, who isn't afraid of work.
The last thing I'll mention is overall quality of materials. I know a good deal about roofing. I had measured the thickness of the metal used by the other contractors and caught them in lies. Reliable Roofing doesn't even have coils in the lighter 29 ga. (does meet code), but starts at 26 ga., which I wanted. The same was true of the underlayment used between the new tar paper and the steel. Top quality, tough material.
Here's what you want to know: I would hire them again in a minute! And they also do general construction work , in fact, so I may have the need to. And I'll sleep well at night doing it, because the roof is just as quiet as an asphalt shingle roof.
-Neil Brunton
Satisfied Customer
