Marti Spencer is a practice and billing managerer that does not bill correctly 67% of the time…read more Doses not reply to patients' emails or provider requests for Weeks! Charges providers regardless of whether claims are paid or not. falsely claiming to follow up with Payers and patients when it's proven that they were never followed up with. Good News! after ending the contract, (she refused to give me my passwords for my pay's accounts) I received outstanding insurance payments in the amount of $27,000 in the week after changing to a professional billing company in 5 days. I pay them $80 less per month for actually real service. I repeat, do not work with Marti if you have a solo busy practice and you rely on insurance payments.

I hired Marti to provide short term administrative assistance to my law firm in November 4, 2021…read more The contract was $400 for 32 hours of administrative assistance to be performed during the week of November 8-12. Because of the small amount, I paid Ms. Spencer in full and in advance, as she requested. However, once she received the funds, I could not get her to perform the services. She was rarely on time and failed to show up or notify me on multiple occasions. The work was supposed to be done by Nov 12 but by December, she had only performed half of the work. Finally, after another "no call, no show" on December 3, 2021, I terminated her contract and requested a refund. Ms. Spencer promised to refund me on December 6, 2021. I have called and texted for three months now and still have not received my full refund. Ms. Spencer is unprofessional, untrustworthy, and should be avoided at all costs.

United Healthcare is great at collecting claims, but getting them to pay for covered services is…read morelike jumping through hoops. Their computers seem to bounce just about everything and you have to call, be on hold, call again, etc to get them to reimburse covered claims! My recommendation: Avoid this provider if you can!!!