We pulled our daughter from this preschool this past week, we put in our 2 week notice and after she started vomiting profusely the day after she fell and hit her head twice, and a long emergency room visit, we felt it was better to pay the final week and not come back. I want to be clear that there are good people here, workers who care, but having a few good eggs being run by a director who does not follow the company's standards or requirements is not worth the safety of your child. Sarah, Krystal, and Deja are the reason we stayed as long as we did, but things started going downhill rather quickly. Our daughter was moved up from infants to toddlers, a new room with new people When you get moved up, Sunrise states that your child can still bring breastmilk and still use a bottle until they transition to drinking from a cup. Within the first week of our daughter being moved up, another kid took her bottle of breast milk and drank it. One of the good workers informed us that the director, Amber, stated we can no longer bring breast milk for our daughter, which is against every policy we have ever read. When we pushed back, of course the director came back and stated it was a misunderstanding and of course we could. When asked if this was a miscommunication to the teacher or a misunderstanding she did not have a response. The parents of the child who drank the milk were not informed that their child ingested someone's bodily fluid. In this room our daughter was bit multiple times. We all understand that kids will fall, they will get scratches and scrapes, this is the joy of growing up. Under no circumstances does biting fall under the "joy of growing up". After the first one you expect a plan to be made with the parent of that child, and for it not to occur again, but that expectation was not met and it continued to occur. For weeks our daughter was not in the room she was supposed to be in, and we were informed that the room had mold and that is why they were putting those children with the older children. After speaking to multiple parents we found nobody was told about the mold, this was just swept under the rug and the kids put in different areas. Our child's safety is the most important thing to us, and if you are hiding this what else are you hiding? The director Amber is clearly feared and not respected by her workers. On multiple occasions my wife and others overheard workers stating they were afraid of her, afraid of bringing things up, and could not afford to lose this job. In our opinion they are understaffed for the amount of children they have registered. Multiple incidents of our daughters milk stolen, multiple incidents of them not giving our daughter things we brought because nobody informed the mid day worker it was there. Multiple incidents of our daughter being hurt when nobody was looking. The director Amber made it a point to avoid my wife every time she came in, even if she was waiting to talk to her she would continue what she was doing and try to avoid any conflict caused by her lack of leadership and care. We also found that none of the people taking care of our kids are teachers or certified, they are helpers. Some very good helpers I will say but to be running a daycare that has multiple facilities and not have any licensed teachers is shocking to me. To anyone reading this review, do not allow the price to suck you in, your kids' health and safety are not worth it. We have reported all of these incidents to the state and we hope that they follow through and make sure that anybody who brings their kids here can feel safe. To Amber and all the gossipy workers, your clique style behavior and utter lack of care for the kids and their parents is so incredibly obvious, we hope you find the help you need both in the school but also in your heart to remember childcare is CHILD first. Red flags cannot be ignored, please do not make the mistake we did and keep them there past that. read more

Bad experience here. I used to be a tow truck driver and used to drop my daughter off at 10-11am everyday. This became more and more of a problem even though they claim to have an open door policy where I can drop off, pickup, and visit anytime. At first they told me it's too late we need you to come at 10am, I said that's fine no big deal. At this point we started trying to call in every morning to let them know the situation of the day because I don't have a normal schedule. Very seldom would they answer, but we would call to try regardless. Then after about a week 10am was an issue and they told me 9am because they don't have enough staff and need to know how many kids they will have (mind you my kid was an infant at the time). I got a little frustrated with them but understood. Then 9am became an issue about another week later. They refused my child and told me they don't have enough staff and that we should have called. I got upset with this because I had to go to work. I explained that we call pretty much every morning but they almost never answer the phone. I was replied to with "THATS NOT TRUE THERES ALWAYS SOMEONE UP HERE". Mind you every time we walked in nobody was at the front desk. When I got upset I was basically treated like I was a threat, they all grabbed their phones. I looked at all of them and said it's fine I will not be back. We ended up switching to the Bluejay location in Gilbert and have loved every second of it! We also found out they were overcharging us here by a lot! This Gilbert and Southern Location needs to learn some organization skills! read more

I love Sunrise! I've been sending my kids to Sunrise for over two years now. They do such a wonderful job of truly caring for all of the children. I'm always so sad when my kids "graduate" out of one room, because I don't want them to leave their teachers. But then there's another wonderful teacher in the next room. Ashley, the Director, is wonderful and so easy to work with. Could not recommend enough. read more

My son has been going to this location Gilbert and Hampton since he turned one! He absolutely loves the teachers staff and kids here Bullying is not tolerated Ms. Crystal the Director always addresses any concerns or questions you have right away that means a lot to me because it shows that you really care and your not ignoring my concerns thank you ladies for making my child's preschool year's memoriable read more

I love Sunrise Preschool! The ladies in the front always greet me and help me make sure I know where to pick up my granddaughter (I don't pick her up often). My granddaughter seems to be learning a lot and is on the right track to go to school. I love picking her up from school and hearing all the wonderful things she learned. I highly recommend this center to anyone! read more

Sunrise Preschools - The wheels on the bus going round and round - Preschools Near Me - Mesa, Arizona

Toured here only to find out during the tour that my special needs child would "not be considered a good fit for our school dynamics." I was absolutely nauseated to hear this come out of their mouths. What does that tell me? They care more about molding their little robotic children who fit their mold than caring and loving and teaching ALL children. It also left me with the impression that all of their "schools" are like this. I wish I had recorded how this lady just sounded so ugly towards kids who didn't fit their mold. Disgusting!! Stay away!! read more

My son only went here for a little bit over a month and we ended up unenrolling him yesterday. I've witnessed a lot of concerning things in a short amount of time, before things started happening to my son with no explanation. I've walked past the playground to hear a little girl screaming and crying at the top of her lungs because she was being HIT by another little girl. The teachers were idly standing by and chatting to each other. I had to tell them what was happening, I have no idea how they heard nothing. Two weeks ago, on a Friday, I am changing my sons clothes when we get home from daycare and I see a horrible bite on his shoulder!!! (The mark barely went away two weeks later) Nobody told us this happened, nobody wrote an incident report! I emailed the school director photos and expressed my concern. Come Monday morning, I find out that his teacher saw exactly what happened and says her communication will get "better" miss Darcy said she would look into everything and call me back and of course she NEVER DID. I gave them one more chance, just to pick my son up yesterday and he has a BLACK EYE. I went in and told them he's not going back there and I want my incident report. They tried to say they'd have it for me the next day!! Not acceptable. AGAIN, they said nothing about seeing him with a black eye! Felt no need to call or write a report. His father and I have had to say something, otherwise they probably never would have. Also want to mention that miss Darcy, the school director, has no business working around children. She was absolutely rude to me when I was VERY NICELY expressing my concerns yesterday. She had this nasty grin on her face, and I've heard she's this way every time something like this happens. I'm sorry, but I don't think my son having a black eye is funny or something to smile about? Police report filed and I hope parents reading these reviews never let their children go to this horrible place. They're constantly short staffed, and they do not notify you of potentially serious injuries. Makes you wonder what's really going on in that place. Also want to mention that when I pick up my son, he is absolutely FILTHY and smells horrible. They don't keep your children even the slightest bit clean all day. Due to the fact that that probably have way too many to keep up with. read more

I love the sunrise organization as a whole I've been going to this specific location for about 3 years now. I love the fact that they open at 530, which allows me to make it to work on time. read more

Great place to take your kids. The staff is always helpful and friendly! There is learning happening in every classroom regardless of age. Sunrise is a great stepping stone for my child to go onto kindergarten! Thanks Sunrise Preschool! read more

"You can not judge a book by its cover" This school looks great from the outside, My daughter always said she wanted to go there when driving by, so i enrolled her. From there on out it was "i dont wanna go." One of her blankets was sent home with another kid one day, i tried to be understanding and figured it was a mistake, the blanket was never retrieved, it was a blanket she has had since birth. Of course, i sent another blanket for her to have at naptime.. i then saw this preschool on the news, a kid was left on the bus for hours, alone, by one of their staff. I decided i was done with this preschool and went in to pay my daughters final tuition and collect her belongings, they had on of their staff take me to get her things, when we went to my daughters classroom and checked her cubby her blanket was again missing, and another kids blanket was in her cubby. I followed their staff to 4 different rooms, including their extreemely dirty laundry room. They didnt even seem to know if my daughter was in a downstairs class or had been moved to an upstairs class, both teachers in each room said "She isnt in this class" Her blanket was no where to be found, this being the second time i was very irritated. The front desk said they would look for it and give me a call. Of course, i never heard from them. This is a very disorganized, irresponsible preschool. read more

My oldest daughter has been going to sunrise for two years now and couldn't be happier with the staff that has been in charge of watching and teaching her new skills she will need in the future. The staff all know her by name and make her feel special everyday. Thank you sunrise. read more

I love Sunrise! All the staff and front office are great! My children love coming here and the summer program is amazing! They keep the kids busy all summer long with a small summer program fee which is very affordable. I love how clean this facility is and the only way into the building is with a code at the door. I highly recommend this daycare to everyone and anyone!!!! read more

Great place field trips all the time lots of activities friendly staff. Very cooperative and understanding to specific needs of the children highly recommend enrollment and perfectly located right off the 60 super convenient! read more

I really like this school so far. I think sunrise preschool is a great school all round, had an bad experience at a different location but since we moved I had lesser problems with my son. Awesome read more

The handling of a huge lice out break by the administrative staff is outrageous. It's been going on for months. Communication to all parents is lacking. If you want your baby to come home with bugs this is the place to take them. read more

My child was having some issues in which they were suddenly calling me 2 or 3 times a day and/or having me pick him up early. (He has been going to this preschool for 2 years with few problems.) They were having trouble controlling him and "didn't know what else to do". They put him on a "action plan" on the 15th that was to be reviewed at the end of the month. We did not agree with the contents of the action plan or sign it. It stated that we would have to pick him up within 20 minutes if he ran out of the classroom. After having several good days in a row, he had one bad day and they told us we couldn't come back after this week. This happened on the 24th of the month. He was set up to fail. They didn't know what else to do with a bored 5 year old, and they set up a plan to get rid of us because they didn't want to deal with it. I previously liked it there and had no major problems. We had been a customer for over 4 years, and this was the thanks that we got. The classes are too large and the children do not get adequate attention. They also have an ineffective timeout program which involves leaving the child at the front desk, which is not enclosed, allowing the child to wander off. And somehow this is OUR problem??? We feel like we have found a preschool now that will meet our needs better. read more

I am writing this review regarding them wanting to charge clients for days that they are not open. I feel that if they cant provide the services we should not be held liable.Im Sorry that the teachers need paid but that should come from the owner of the company not the clients. some of us have a budget just like you .I have a 2yr old grand-child who attends there and I like the staff and some of the teacher-aids they are wonderful.Like I said we agree that we need to pay but for services rendered not for holidays that you are closed to us and we have to find other means to care for our children and grand-children. Sincerely Linda Silvas and Kaitlin Faultner read more