Awesome Facility, and great family owned business!…read more I would recommend them to anyone!

They're extremely kind and very communicative about the work being done. Very convenient check in…read morekiosk at front desk and they continued to ask me how I was the entire appointment!

I had a great experience during my dental cleaning! Andrea was very gentle, professional, and made…read moreme feel comfortable throughout the appointment. I highly recommend this dental office to anyone in the Chesterfield and New Baltimore areas!

Everyone at this Dental Office have been WONDERFUL! Office…read morewith BedSide Manners too! From Pam on my first phone call to the hygienist who seen me & the office staff have been top of the line! PainFree & Friendly what more can you ask for!

Everyone was so nice there. They explained everything they were doing and answered all my questions…read moreso I understood.

The absolute worst experience. Made my appointment over 2 weeks before and when I arrive they tell…read moreme my Delta Insurance is not accepted. This is after filling all paperwork online and submitting. Logging into my member site for Delta they are third name down. The receptionist only shrugged and said I don't know but we don't accept it. Don't waste your time here. They are a joke. Looks like a hole in the wall fly by night shop. Only a few folding chairs in the waiting room. Terrible hacks

I highly recommend Pointe Dental and particularly Dr. Alicia Van Drunen. I recently had my first…read moreroot canal ever and I have to say I was very pleased with the staff, the procedure and the outcome. The Dr. and the assistant made me feel very comfortable and they explained everything thoroughly. Overall, a wonderful experience.

After being patients for 20 years, they were very unhelpful this past year in rescheduling my…read moreappointments (that they had to cancel) and treated me like losing my business did not concern them. I guess when you are just starting out, you can afford to treat customers better.....that is not the case any longer.

I followed Dr D when he moved to this office and started seeing Dr. Luthra when Dr. D retired…read more After she told me she would call me to discuss treatment for the problem I was having she never called. I left several messages for her and she has never returned my calls. When I decided to switch to another dentist, I have never been able to obtain my records. They claim they don't have them despite the fact that I personally brought them when I switched to this office. I know that the staff is mostly concerned about how much money each patient can generate. Stay away!!

amazing office. the doctor took great care of me while I was in pain. Imran and Dr.bachuri are the…read morebest!

I have been a patient of Marcuz DDS for many years, and I want to be clear that this review is not…read moredirected at Dr. Paul Marcuz DDS. I have always appreciated the care I have received from him. My concern is with an interaction I had with dental hygienist Melissa. During my visit, I asked for information about my son's upcoming dental appointment. As his father, legal guardian, and the person providing his dental insurance, I expected either the requested information or a clear explanation of any office policy that prevented it. Instead, the conversation included what I perceived to be unnecessary gossip, bias opinions, and commentary that had nothing to do with my request. Rather than simply addressing the question or referring me to someone who could, the interaction became uncomfortable and unprofessional. Later that same day, I called the office and spoke with the receptionist, who provided the appointment information without any difficulty or unnecessary discussion. Based on my experience, I encourage the practice to ensure that staff remain professional, avoid unnecessary personal commentary or gossip, and communicate office policies consistently and respectfully. While I have had many positive experiences with this practice over the years, this interaction fell well below the standard I have come to expect, which is why I am leaving a one-star review. Steer clear of Melissa.

Don't want to work with you when you need to reschedule your appt. Make you wait another 6 months…read more Now I'm going on 9 months of not having my teeth cleaned. After so many years of going to them to be push aside and not feel that important anymore. I'll take my business elsewhere and everyone else should that goes to this dentist!! If you're not treated wrong now! Just wait a few more years where your an established patient and you need to reschedule.

I have been to this dentist's office before, and as usual, before seeing the dentist, the dental…read moreassistant brings you back to the room and prepares you for your visit. During my previous visits, the assistant who took care of me was not very kind and made me feel self-conscious about my dental issues. It almost felt as if she was looking down on me, which made the experience uncomfortable. However, that all changed during my last appointment. Instead of my usual assistant, I was greeted by a different dental assistant, Mrs. Rose. From the moment she walked in, she radiated warmth, kindness, and genuine care. She was the sweetest person and made me feel comfortable, even though I had come in feeling down about my dental problems. She took the time to explain everything to me and offered reassurance that truly made a difference in my experience. I am so grateful for her kindness and the positive impact she had on my visit. I hope that she is my assistant in the future as she left me feeling really good about myself. Thank you Mrs. Rose!!!

Would not recommend !!! My son in-law went there as a new patient for his cleaning. It had been 5…read moreyears since his last one, but he is only 25. I just saw the bill, they billed an emergency exam (this is done if you go in with a tooth ache) and did a scaling and root planing, wich is a type of perio surgery/procedure. It should have been a new patient exam. Possible a debriment since it had been 5 years and see how the patient responds. I was in the dental managment industry for over 25 years, and this kind of crap is why I left. Not to mention there was no fee/copay disclosure before starting treatment. I will be putting in a formal complaint with Delta Dental. I did call and was told they did everything correct.

After a lifetime of horrible dental experiences by both dentists and office staff I have FINALLY…read morefound kind caring compassionate supportive dental team at New Baltimore Family Dental. I would 100% recommend Dr Ali and his entire staff to family and friends. I was the person looking for escape routes my whole life from dentists. I had extensive dental work under Dr Ali's care. I now walk into this dental office with absolutely no anxiety and with confidence knowing that I have a whole team of professionals that support me and want the best for me. I finally have a beautiful smile! Thank you Dr Ali and everyone!!! -jen

We had to cancel and reschedule last minute because of a very important meeting. The dentist had…read morethe audacity to call me back and scold me for something out of my control and proceed to hang up on me! Absolutely unbelievable and unprofessional.