I have an installed HVAC system by this company and due to medical issues I am unable to access the…read morecrawl space to change out the filter. They have always changed out the filter for me for free as long as I purchase the filter materials. However the last few times dealing with this company has been absolutely horrible. On 2 separate occasions I have had to call the office because an outrageous bill was sent to me listing services that I did not request and were not performed. Mind you the company is less than 7 mins from my home, and it only takes the worker approximately 9 mins at most to change out the filter as I am here at home while they are doing it. The first bill I received was for $140 worth of charges of which they apologized saying I should have never been charged anything. The latest bill was for $91 of which I called over there explaining to the gentleman who answered the phone and was extremely rude and condescending saying, " we had to come out there didn't we? " I advised him if he looked at the times they have come out they have always done this for free being that they installed the system, and as long as I provided the filter. Im not sure if the gentleman at the office was new or just didn't feel like looking up the information but again he was extremely rude. I checked with 2 other local companies of which one is in downtown Richmond and they even advised if its a unit their company sold and installed that is typically something they will work into their schedule and just change while in route to another location. I was actually going to see about having Adams install a new HVAC in the future but after these last few instances they have lost my trust and will now lose my business. I will be posting this also on other sites to make sure customers are aware of how this company attempts to charge for additional services that were not completed or asked for.

I worked with Bobby adams back in 86-87, We would rough-in 5 houses a day with a long lunch. We…read morecould set the condensers on half a subdivision without stopping. I'd get my butt back to Farmville for some sleep and then back at it. All the work I witnessed him perform was quality and the effort he put in for his father, i'm sure it still is. I would recommend all day, across the board.

Very frustrating dealing with Anderson. Three separate…read morevisits over the course of a month for problem diagnosis. And of course multiple diagnostic fees. During this month, abysmal communication not only with me, but between their own staff. They repeatedly scheduled visits without consulting me, leading to rescheduling and delays in repair. When we were able to get an appointment scheduled, they no showed without a courtesy call. I understand jobs run longer than expected, but give me a call to let me know. When I reached out a day later, I was told they would send someone out that day. Again, no show, no call. When I AGAIN called that same day I was assured someone was still coming. No show. No call. I asked to speak to a manager/GM/supervisor at the end of this debacle, to voice my concerns and hopefully resolve them. Believe it or not, no call. So instead, here is a poor review. The actual service technicians were fine, but I would not recommend Anderson to anyone after this nightmare. Two stars for reasonable pricing (gave me small discount for the bullshit) and my problem ultimately being fixed, but I am incredibly unhappy with my experience.

Great experience. Service was excellent Very professional went over all of details of what was…read moregoing on.

Tony and Curt helped make our remote WV installation a less painful experience than expected. As…read morethe installation team used by Franklin systems, they were challenged by 1) a sub optimal Franklin app (which I'm sure was outsourced due to its bad English, and terrible network setup capabilities) and 2) a location that only has Starlink connectivity; no cellular Through many interactions with Curt we finally got the WiFi connection to the Tesla inverter, the connected Franklin battery and their iPhone apps. Good job, Curt For getting this all together. Thanks also to Tony for being on the ball so often

Professional, yes, that is the requirement. Anything less is not even in the game. But LightSkye…read moreEnergy actually cares. They care about what works, what is needed, what the client wants to accomplish. Caring is the missing puzzle piece from most businesses, but LightSkye has somehow found that piece.

Our emergency/auxillary heat would run constantly and the system was not heating the house…read moreproperly. Most of the time the vents were just blowing cold/warm (rather than hot) air. We had Universal come out to look at it and perform the repairs. They replaced the compressor and a belt in the outside unit. They did an excellent job and all the work was completed in one day. Since the repairs, our electric bills have dropped by about 35%. I wish I had called them sooner! Universal is an excellent company. They do quality work and reasonable prices. I would definitely hire them again for any HVAC needs and would ABSOLUTELY recommend them without hestitation!!!

Our hot water heater was not providing sufficient hot water. We called Universal and the technician…read morereplaced the element, but the problem remained unsolved. He returned and replaced the dip tube, which corrected the problem. We have used Universal previously and were satisfied with their service and price - especially because we dealt with Stephan. However, on this occasion the price of the part (the dip tube) was priced exorbitantly. We complained and were offered a 10% senior discount, which did not compensate for the overpriced part. It's sad that our impression of Universal was diminished by this incident. Anne Walsh

I contacted this company in reference to pone of their vehicles dropping an item off of the roof of…read morethis company van. My window was broken, The driver would not stop. I contacted the company and spoke with Lisa, who then said she was going to pass it along to "Micah Groome", who is the Service Manager for Capital City Comfort Solutions in Chesterfield, Va. Micah sent an email stating that I need to report it to my own insurance company. This alone would be a reason NOT to have any business with this company. Ownership in my eyes is important. This will be handled in different way now that it is shown that this company has no integrity and takes no responsibility of the cause.

I wanted to wait before rushing to leave a review. We had consulted other HVAC companies that had…read morevarious opinions on what was wrong with our system. I Researched for a company as my husband chose another company that mis diagnosed our system which at that point cost us $2500 (that's another story) This company had very good reviews so we went with them. Rob (Robert) is the Comfort advisor that came to our home after the tech (he was very personable per my husband) did his assessment of the system. After speaking with Rob he gave us the cost to replace the outdoor unit and indoor coil at half the cost of what the last company was charging. Rob was straight forward (New Yorker Like us) and wasn't pushy and no up selling. We appreciate his candor and when I had questions he was quick to respond to my texts and answer promptly . We definitely would recommend this company! Our system is running beautifully and Rob is so confident in the company that he works for. 4.5/5 if I could change the rating above.

I had this company install a 4 ton ac unit, and they did a good job, where problems were solved as…read morethey occurred. This was in May- the unit worked great all summer. We had another service call today on a heater issue, and Ryan found an old switch that was inoperative. The owner was helpful, and friendly. I recommend River City Heating and Air

This review is strictly based on my experience in the lack of communication and customer service…read morewith this company as no work was performed. During the most recent snow/ice storm I requested service. in the area most people are dealing with icy roads/driveways due to freezing temperatures and lack of supplies. This company refused to pull in my driveway in their VAN. I made arrangements for them to park in my neighbors plowed yard the next day they refused to walk on the ice to service my home. The tech guy waited in his van for about 15 minutes then left no call or anything. I tried calling back 3 separate times no answer when I finally called from my husband's number someone magically answered. While I'm not at liberty to put anyone's safety at risk if this is an issue that you have had and you witnessed my street/ road conditions why not just decline the service instead of making me continue to wait only to be told after day 2 that you can't service me. And the only concern you have is that you have had 2 technicians come out to waste time and money. Nevermind the fact I have no normal heat running. Horrible customer service and lack of communication!