Unfortunately, I am looking for a new agency this year. I bought my Travelers Insurance…read morehome/auto/umbrella policies here since 2020, but I will not return. My homeowners premiums increased in 2025 by 40% with no explanation or concern from Atlas. In July of 2025 I received a notice letter from Travelers notifying me that my homeowners policy would renew in August 2025, but the deductible for hail/storm damage claims was increasing to $2,500.00. Presumably this was due to hail damage roof claims in my area. The next month I became aware of hail damage to my roof and filed my first ever homeowners claim. Travelers denied the claim due to "wear and tear" ignoring photographs of hail damage. Travelers has now denied my appeal of the claim even with a public adjuster and an independent report showing multiple areas of hail damage. Several other homes in my neighborhood have had recent roof replacements due to hail damage. Other companies covered those claims on roofs the same are as mine. At the follow-up inspection for my claim appeal, the adjuster said he would "try to get it right this time" to get my claim approved. It was promptly denied again claiming vague "wear and tear" excuses. From my work expertise in the insurance industry, I know that brokers/agents can assist with claims if they want to help and keep your business. Atlas Insurance has taken no action to assist with this claim or support me in any way. They just assume they will continue to get my business and couldn't care less about my claim when I actually need coverage. Because I filed this valid claim that was denied in bad faith by Travelers, I will now be required to replace my roof out of pocket before I can change insurance carriers (and brokers) later this year. I have also never received some of the policy premium discounts that I was promised when I signed up with Atlas in 2020. Hopefully other people have experienced better treatment and service from Atlas and Travelers.

I am very loyal and do not change insurance companies very easily. However, I am loyal to those…read morewho are loyal to me and when I came to realize that my previous insurance provider did not have my best interest at heart I began my search. Eddie Penagos earned my trust and my loyalty. I have better coverage at a rate that is consistent with product quality. See if you agree in your own case.

I recommend this office for any of your insurance needs. Not only Allstate has a long trajectory in…read morethe industry but prices are very competitive from other agencies. Aniya has been nothing but proactive, informative and caring about transferring All our insurances from Florida. (Renters, auto and life). She was also really helpful on explaining to us the difference in prices for both states and she provided me with even more coverage for a lot le$$ of what I had. I always appreciate good service in an educational level. The greatest thing is that we did everything online, e-signatures for all documents, so it took very little of our time. We also get automated emails with policy information, renewal and any other important documents, if there is anything I need and don't see online I email or call Aniya and she takes care of it right away.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a dedicated Allstate agent, I know how important it is to help you learn to protect what matters most I take pride in building personal relationships with customers and learning their specific needs. Call my office or stop in for a quote today!

Janet is the best insurance agent in town. Saved me hundreds and informed me of every detail of my…read morepolicy. 10/10

Great service! Karisa helped me figure out which plan was best for me and my family! highly…read morerecommend if you're looking to change insurance!

From the owner: At JIG/Jackson Insurance Group, LLC we work for you not the insurance companies. We can customize…read moreyour coverages from several different companies to get you, your family and/or your business the most competitive protection. We offer services for Home, Auto, Life, Business, Commerical and Bonding.

AWesome service!!! these guys are the best friendly answered al my questions and beyond top notch…read morecustomer service.

This agency provides very responsive and professional service at a very competitive price…read more I changed from Farm Bureau to State Farm in February of 2020 after a 34 year relationship with my previous agent and could not be happier.

Great customer service! I would recommend just talking with Todd and his team. They were honest…read moreand helpful in every way.

From the owner: Our mission is to provide each State Farm customer (in Ooltewah, Collegedale, Harrison,…read moreChattanooga, Apison, McDonald, Birchwood, Cleveland and Surrounding Areas) second to none Customer service; be honest, helpful and knowledgeable in our abilities to help customers manage the risks of everyday life and realize their DREAMS! License #: TN-883263, AL-3002829782, GA-802709

I highly recommend this office, especially because of Anne. She is very knowledgeable & always…read morequick to respond to emails, texts, and calls!

Geoff Rodgers as an agent is truly a world class player in a crowded market. I have been with his…read moreoffice since 1996 and when I am approached by other companies for my business I just laugh them off. With service like this it would be impossible for me to consider switching. He is willing to work with clients and help you pick the right coverage for you instead of just selling you the policy or coverage that is most profitable. Geoff is a winner and a great guy too !!

Very attentive agent, always ahead of changes & not afraid to pass along a decrease. Never had an…read moreissue with them!

This agency is THE BEST! I had been with the same insurance company forever. Almost 10 years. Ryan…read moreasked if he could quote me and honestly I turned him down twice until one day I got a notice that my coverage was going up due to the my area having weather damage. I had no damage and thought that it was unfair for my coverage to go up. I called Ryan and we started my quote. First of all, bundle. I didn't and it saved me soooo much money. I essentially doubled both my home and auto coverage for the same cost I was paying. Also, I totaled a car while under Ryan and the claim was so much easier. They have a claims app. It was so easy. If I could give 10 stars I would. His team are good folks helping others. oh, I also moved my bus coverage and saved. I'm in the process of moving my life too. More you bundle the better it gets. Best life deal I've seen on my 30y term.

I am very grateful and very satisfied with Ronney and his staff, they are so very helpful and work…read morehard at finding best quotes and policies for you and your family. They are helpful, patient, and thorough with any questions or concern. I recommend them to whomever I can. Thanks Ronney & staff!! R. Buchanan

Hank is the Créme de la Créme of insurance professionals! He is both responsive, and eager to…read moreplease. 6/5 Stars

best prices on insurance!…read more best out of many estimates i got during a homeowner's policy search for my new mortgage; saved me money on my motorcycle, car and truck policies too! maybe it's time for a 2nd motorcycle....