Services - Sun Shades & Graphics
Window film installation
Awnings
Window treatment installation or replacement
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10 months ago
Sun Shades & Graphics installed a Sunesta awning for the previous owner of my home in October of 2020. Whatever you do, DO NOT LET SS&G install an awning for you if you own a brick veneer home. SS&G violated the SC residential building code, the Lexington County building permit code, and the SC LLR requirements when installing the awning on my home. I don't know what's worse, having the awning collapse onto my deck causing thousands of dollars of damage, the owner lying under oath to protect his negligence, or the service tech handing me a $2400 awning repair bill to cover the damage that they caused. What's amazing is that even after all this, the owner testified in court they still use the same process when installing their awnings onto a brick veneer home. Their process in this case involves drilling out the brick, inserting plastic anchors, foaming the anchor into the brick, and then inserting pieces of all-thread into the plastic anchors to hold the mounting brackets. In other words, their method provides no actual structural support for the awning. Even their own installation manual states that "Brackets are to mount into studs or rafters". If you permit SS&G to install your awning on the brick veneer of your home, it will only be a matter of time before the veneer fails and comes crashing down on whatever is below. I was lucky as their negligence only caused about $8k worth of damage to my home which can be repaired/replaced, but eventually, if they keep practicing this negligent method of installation someone WILL get hurt, or killed due to their construction ignorance. Don't expect SS&G to own up to their mistake either, as the owner actually told me, "I bought a used home with a used awning that we (SS&G) have no responsibility for". As a master electrician with over 30 years of experience in residential construction and the owner of an electrical contracting business, if I had someone contact me regarding work my company had performed and that work left them in a similar situation, I would be so embarrassed by my company's blatant negligence that I would do whatever it took to make it right. Sadly, this is not the case with SS&G. In my experience, instead of accepting responsibility for their negligence, they hid behind warranties and employed the "you're not my customer" defense. Are they legally correct? Probably. Are they morally correct? Absolutely not. read more
