After 10 years of having my car insured with Hub Insurance in Sorrento, BC, I went there this…read moremorning with a few simple questions. As I have recently had heart surgery, I also have a mask exemption. This meant nothing to one of the staff members there, as she said the only way I could get any service was if I sat in my car and phoned them from the parking lot. Sorry, that isn't any way to treat a loyal customer. Needless to say, I will NEVER be going back there again, ever

Insanely unfriendly staff. I called to find out information they were requesting on their…read moreapplication form and 2 female staff were completely dismissive and rude.

Beacon Underwriting (also associated with Aviva Insurance) is terrible at customer service. I…read morenever thought I'd say this but I'm going back to ICBC for all my insurance needs on my bike because at least they're responsive to their clients. If you want to save yourself some frustration use someone else for your insurance needs because you won't get quick efficient information from these folks.