Excellent customer service. We had a great experience with Nicki in the Kamloops office.read more

I was grateful to have Nicola Tabata as my auto Insurance Advisor. She greeted me with a happy…read moresmile when I walked in the door. I felt that Nicola genuinely wanted to help me get the correct policy to meet my needs. Her knowledge and efficiency were outstanding, while she went above and beyond making a boring obligation a pleasant experience.

I really enjoy working with Capri for all of our insurance needs. We have home, business and car…read moreinsurances with them, and we never feel like they are trying to upsell us or guilt us into adding more. They have always been very professional and respond to emails very quickly. Whenever I'm there in person, there is always someone ready to help out, even if there are several people already being served.

Insanely unfriendly staff. I called to find out information they were requesting on their…read moreapplication form and 2 female staff were completely dismissive and rude.

Beacon Underwriting (also associated with Aviva Insurance) is terrible at customer service. I…read morenever thought I'd say this but I'm going back to ICBC for all my insurance needs on my bike because at least they're responsive to their clients. If you want to save yourself some frustration use someone else for your insurance needs because you won't get quick efficient information from these folks.