We did like BCAA, they were an immense help when we drove across Canada and needed a tow…read more HOWEVER, we no longer live in BC, and we got our renewal letter in the mail which states that if they don't hear from us by Sept 27, 2018, that they would automatically debit our chequing account. Well, I've been trying to get ahold of them for over 2 weeks and most times the call gets dropped before I speak to anyone and when I finally did get through (auto answer, put me on hold for the next available agent), the call got dropped just before the 14 minute mark. Now, I have no choice but to go into the bank and pay the stop payment fee so that BCAA is unable to renew our membership. Ridiculous!!!