Wife & I knew we wanted to have our remains cremated when the time comes, but we needed to have a…read morebetter understanding of everything that is part of the process. Went to a local presentation for Smart Cremations led by Jimmy Lykes who kept the presentation upbeat, but very informative. Did a bit more research after the presentation & it seemed as though Smart Creations is the industry leader with a good track record. Won't know for sure how the process will work when the times comes, but we're hopeful we've taken a hassle off our kids plate.

My Mother chose a plan from Smart Cremation. No response from customer service. No one could say…read morewhere her remains were while she was "in process ". The most frustrating part was the entire absence of empathy from any and all employees of this organization. No effort to understand or view the situation from the perspective of the family members of the client. Phone number for the customer service representative was just a recording saying the voicemail was not set up yet. This company accepts funds and does what they want, on their time, with no communication. At most, you will encounter a seamless, impenetrable, faceless corporate wall of noncommittal platitudes. This is the fast food or dollar store version of the cremation world. My Mother's wishes were to be cremated and she has been, on every other front, in every aspect this organization is a failure of epic proportions. Expect no customer service, response to inquiries or human decency. If you can handle that, then go ahead and be their client.

It's terrible to be dealing with the death of a loved one and then you have to chase after your…read morefuneral director to respond and help you! Heather Lyons doesn't call you back or respond well to emails. It so super frustrating & makes this difficult time worse. I've told her she needs to improve her communication, but either she doesn't get it or doesn't care! If the business owner reads this, please show some empathy & see what you can do. Ask her to answer the questions in my email. Is it really so hard?

My family has used Curnow in the past with the loss of my grandfather and though the company had…read moretransferred ownership to a new owner, I can't say that I'm disappointed. The professionalism was on par, yet the whole team was beyond kind and empathetic to each family on the human element needed for these delicate situations. We lost my uncle suddenly and it was not only a shocker for my family, but for my 92 year old grandmother who witnessed it all. The need for understanding and delicacy was at it's utmost best- allowing me to handle most of the business to relieve that stress off my grandmother. They were always there when I needed clarification or help on both scheduling for my grandmother's church mass and the Military funeral that would follow same day that is complicated with getting scheduled in the first place. Hayley was our director and I must say, she was the kindest and most positive person I was fortunate to have helping out with my family. I use the word positive because she was reassuring and so sweet when I needed things or clarification asap. She didn't hesitate to give me her cell and to let me bug her anytime while she was still being attentive to other families. It has to be a difficult job to deal with grieving families day to day and still keep the utmost professionalism and sensitive to each person's needs. She went up and beyond with making sure I had things for the memorial that I didn't even think of, no hesitation. Ashley was so fantastic to assist in anyway she could when Hayley was unavailable. I met with her a few times and the kindness she displayed, I don't even have words for. I appreciate them so much, that as much as I don't want to think about losing a family member, I would work with them in the future no matter what. My mother baked them a 10 lb cheesecake as her way of "tipping" and saying thank you for making such a difficult and heartbreaking loss easier than we even could imagine. That is how much she was happy her experience with them. I highly recommend this team hands down.

the sanctury was old school nice with wood pews. the reception area was dark, dirty table linens of…read morewhich if we were told would have supplied our own. the bathrooms were gross with molded toilet rings, no paper products, and reminded we of disgusting roadside gas station from my youth. our walk through was canceled last minute which I wonder if routine. if I had seen the conditions I would have been prepared to clean bathrooms and supply linens. my mothers memorial. not recommend. a city park would have been cleaner.

Hill Funeral Home was wonderful, just when we needed them. My mother-in-law passed away…read moreunexepectedly on New Year's Day. We had no funeral plans previously made and didn't know where to start. The staff at Hill was very caring and helped us with every step along the way. They were very flexible and accomodating. Their website even includes their pricing: http://hill-funeral-home.com/

I'd give less than a star if I could. This company was one of many listed and referred to me by VM…read moreHospice House in Tacoma, Washington. Since they were on the list, I assumed they were a reputable business. I did my due diligence in vetting all of the companies that they provided. This company, Cremation+plus appeared to be the best option. This would turn out to be one of the worst decisions I've ever made. Initial contact was on September 12th. The administrative staff emailed me the information and documents that needed to be completed for the cremation. At the time, I was my aunts DPOA, admin was made aware and had me attach the POA paperwork along with the completed contract document. The staff confirmed receipt and stated that we could then move forward. Her adult children were not actively involved in her life. They both lived hundreds of miles away but were aware that she'd be cremated. Thus, they were noted in the contract, but did not partake in any decisions. The DPOA was still valid because she had not passed away yet. On September 19th, my auntie passed away. I had the Hospice House staff contact Cremation Plus. This is where it all went wrong! On September 23rd, admin staff called and said they needed the DPOA. I stated that it was submitted on the 12th. She then says it must have been lost in a spam folder but somehow finds it while we're on the phone. We are then told that the DPOA was not worded correctly and would not be sufficient for retrieving a death certificate or moving forward with the cremation. If the employee had really reviewed the information on the 12th, and was knowledgeable in her job, then why didn't she contact us right away to let us know that there was an issue? It wasn't until five days after my aunt passed away that they say they can't move forward. They need her children's signatures. Getting the paperwork completed on my cousins end was problematic. Her email and cell didn't work properly (she stated) so it was taking a bit. I was able to reach her daughter who then provided me with her own cell and email. I gave this information to the staff for them to follow up. In between these days, I had either called/emailed to check on status but received no replies. Then on September 30th, the same employee send an email to myself and to my cousin (the email addresses that she listed for my cousin are the addresses that were NOT working, she knew this) stating that at that point it had been 10 days since my aunt had been in their custody and beginning on October 1st, there would be a $50 a day charge for holding my aunts body. I immediately called the office and the employee stated the email was really directed towards my aunts daughter to be like a "scare tactic" to get the paperwork signed. I again, had to remind her that she used the wrong email addresses, had been made aware of the correct email address and that all this could've been taken care of on September 12th, if she'd done her job correctly. I told her there was no way we were going to pay $50 a day for a problem that she created. She then "thanked" me for giving her the correct information (which she already had) and said she'd make contact. Again, this was October 1st, it would be the last time that anybody from that office had contact with me. I left voicemails, emails, and messages with the answering service for follow up...just to see when we would be able to retrieve my aunts cremains...not a word until, Monday, October 14th, only after I left a frantic message on Sunday night to speak with the owner. I was informed that her estranged kid was driving 10 hours to come and pick up her cremains. They stated that they were told that we and the children had talked and agreed that he drive the 10 hours to get her (even though we're five minutes away from their office). In what world does that make any sense? This company has told lie after lie just to cover their a**. All they had to do was contact us to let us know what was going on. It would've saved a lot of his heartache and while I understand the legalities of her children taking precedence over a niece and a sister, my problem continues with this company for not contacting us. The person that I spoke with on the 14th, was a Funeral Director intern who used every excuse in the book for not contacting us. How long would they let that go? We just wanted my aunt remains. They could've told us from the beginning all of this was going on. It would've prevented a lot of heartache. I ended my phone call with the intern asking that the owner of the company contact me for further resolution. I have yet to hear from him and it is the 16th. i'm thinking that I'm never going to receive that call so overall it's a zero out of 10 for me. The price was satisfactory, but with all the problems this has caused I would have paid triple the price just to avoid it all. DO NOT USE CREMATION PLUS.

I worked with Edgewood Monuments in their Sumner office as the Bellevue office was on vacation when…read moremy brother passed. I had a great meeting with Zahar; we were able to settle on marble and expedite getting it here. We made 2-3 passes on the design, which went well. We did lose contact for a few weeks due to a glitch in their ticket-tracking system. Once they realized that and got back in touch with me, Zahar was able to complete my order, and my family is so pleased with it. It is a really lovely piece and I cannot express enough how much I appreciate that we were able to co-design something that I think would have made my brother smile.

This beautiful monument perfectly reflects the beloved Priest it honors, encompassing everything we…read moreimagined so incredibly artistically, from the flittering butterflies in the park during his service to Fr.'s profound spirituality. It was completed and installed much earlier than anticipated at a very affordable price. The professionalism and expertise shows beautifully in this wonderful work of art. I highly recommend Edgewood Monuments! They've absolutely earned my most profound praise. I can honestly say that I couldn't be more pleased than I am with such a high quality, truly praiseworthy monument! It's already received compliments from everyone who's visited the gravesite. Thank you from the bottom of my heart for putting your heart and soul into meeting all my hopes and expectations so incredibly well!

Historical Value. Generations of Loved Ones resting in Peace. With a fantastic view if Her Majesty;…read moreMt. Rainier! Grounds are mowed, but the upkeep of the gravesites are the responsibility of the deceased. (If one has surviving descendants or loved ones that take the time to edge and clean the headstones, then it looks like there is a keeper) If anything is left at the sites, as a symbol of love, it will be mowed over, chipped up, and tossed about, left as trash on the lawn! Any metal flower urns are stolen, any plastic ones broken. BUT! There are trash cans and water to wash up with and add to flowers! Always a plus.

From the owner: Woodbine Cemetery is affiliated through the city of Puyallup, WA. The cemetery grounds are open…read moreseven days a week, closing at dusk. Our services include funeral pre-planning & at-need purchase of burial plots, scheduling of services, and more. Our endowment care includes the upkeep of driveways & other improvements belonging to the cemetery, mowing of grass, and pruning of shrubs & trees. Call us today for more information.

Powers has helped with the final arrangements for both my parents…read more They have been extremely kind and understanding. Justin in particular was very helpful.

These people are EXTORTIONISTS!!!!!!! They are holding my brother in laws body hostage and not…read moreallowing family to view him without payment in full they charged us 4200.00 more than the other funeral homes in the area. They charge for taking the flowers over to the cemetery when family members can do It. They have so many extra charges it is ridiculous!!! They are KOA. KEEP ON ADDING!!! And they charge 725.00 for equpimento and staff after they deliver the body to the cemetery. The cemetery will have their own staff!!! This funeral obviously thinks very highly of themselves. You can get the same services elsewhere for a lot less

This was a pleasant experience. I needed to have a relative cremated and was on a very low budget…read more They called me back in a timely manner, gave me a great price for cremation, and came and picked up my loved one quickly. I would recommend these folks to everyone who is looking for cremation and a great price. They were very sympathetic to my state of mind and I didn't need to do anything. Would use them again for all my loved ones.

I never like writing a bad review. My mother passed away just over two weeks ago. Received her…read moreashes today, with no notice they were coming. Sadly, this company does NOT help with the death certificate. it has been a nightmare try to get them. I am overwhelmed and they were no help. it should be part of the package. i will say that the two young ladies I dealt with on the phone, in the beginning we're nice. They should advise us that they will not help with the death certificates. I will not use or recommend them. No family should have to go through what we are enduring.