My first experience with Tom's was at least 8 years ago when we bought a brand new Honda 20hp for…read moreour small boat. Worked great, and I would take it back to them for my annual servicing. I didn't have any issues until we upgraded to a new bigger boat and took it in for servicing. This is where we started having issues with the servicing and lack of customer service. I understand that have limited space and can only take in a certain number of boats, which is why they have a waiting list. The problem is have is that they don't call you when there is an opening, you have to constantly call them. They also take in commercial boats over people that are waiting to take in their boats as well as putting your boat on hold if it is in the shop already. I guess regular recreational fishermens money is not as good as the commercial fishermen. This has happened on several occasions. More recent example i took my boat in for servicing and winterizing a month ago. I didn't get any call informing me of the status. This is for an entire month. So I called them on Monday and I'm told that they haven't even gotten to it yet because they were short handed, people were out either on vacation or sick, but they were able to work on the commercial boats. Wtf!? So now that my batteries are probably drained completely because it hasn't been on the trickle charger i might have to get new batteries again. Thanks Tom's. Now to talk about my servicing nightmare. A couple of seasons ago I took in my new boat to get serviced. Apparently I found out that they didn't tighten or put on the oil cap on my main motor. Last season when I went shrimping my friend asked me if that oil slick on the water was normal for my boat. I was like, umm no, but I had just gotten my boat serviced and this is the first time out since then. So, it is definitely not a normal thing on a new Honda 150 4 stroke outboard. We opened the cowling on the water because that oil slick was pretty bad. Oil was everywhere in the cowling all over the motor. Just a mess. Luckily we made it back to the launch with no major issues at that time. I called Tom's as soon as we got the boat out of the water. They asked if I could bring it in and they would decrease and clean it up. I thought after they cleaned it, all my problems would be over. We'll, the problems were just starting. It's now another season had just started. I paid good money for them to fix whatever issue they might have caused. I took the boat out again the start of Kind Salmon season. It seemed like everything was working OK. We only ran the main motor a short distance and ran the kicker motor the for the next several hours. However when I ran the main motor to shoot it across from Owen's beach to Dalco it started with the alarm beeping and the voltage spiking again as we just made it across. Very disappointed. I called them up the next day to see when I could bring it in. The guy said he would call me back later in the day. No call. So several hours later I decide to call before they close. No answer, so I left a message. No call back again today. I call again. Left another message. I believe at this point they should just replace my whole main motor. I'm going to write to the better business bureau and also talk to an attorney. This is ridiculous. They should be trying to get my boat in ASAP due to what I believe they caused all these on going issues.

Brought in a small outboard that had been in the boat house unused for 6+ years. Tom's did a…read morecomplete check-out and got it running again. Job was done quickly for a very fair price. What really stood out though was the staff took a good deal of time and walked me thru everything they did and everything I needed to do and watch for to keep it healthy in the future. I learned more from Tom's than I did from the original dealer and more than what I had forgotten since originally reading the manual a decade ago. Outstanding customer care!

I brought my boat in for engine repair. The outboard engine was a pain in the touche to raise and…read morelower; I figured it had to be simpler. I was NOT given an estimate. I just wanted the motor easier to raise and lower. When I went to collect my boat a few days later, I was told it now had an electrical raising/lowering mechanism (I didn't need anything that fancy and it was not discussed with me). The point is the bill came to over $1200 on a boat not worth more than $6000. I was not excited with that bill. Yes, the oil and plugs had been changed but really? In addition, they had gotten beneath the deck to screw in bolts and unsettled everything - they couldn't even put back the cushions that were under there. It really wasn't appreciated that I had to clean up after them.

I have a new to me boat that has needed some work and parts. Larry has been a wealth of information…read moreas I learn about being a boat owner. I mainly appreciate that as he explain how something works or what it does there's not a hint of condescension or that I'm wasting his time. Most recently I had to take my 84 Bayliner Capri in because the motor had quit. He suspected it was something with timing and he was right. He kept the cost of the repair to what he estimated, let me know about some other things to do or keep ab eye on, and also suggested I take it back out in the water before I start trying different props. That speaks to integrity as he could very easily sold a prop to a newbie like me right then and there!

I wanted to add to my current review from six months ago. During the last six months, Nick has…read morecompleted several projects on my boat. Each time, he left the boat cleaner than when he arrived. He was professional, honest, and took pride in the work he completed. Yesterday, Nick and Court arrived to complete another project. Both exceeded expectations. I rated them 5 stars, 6 months ago. I'd rate them higher if I could now.

If I could give 6 stars, I would…read more My family and I are new to yachting and we bought a boat we could afford (30 yr old Bayliner 3688). One of the first things we needed to fix was the toilet (for the in-laws). We bought an electric toilet and needed someone to install it. We were introduced to Nick from Binnacle Marine from a vendor in the marine industry. The one thing that stood out first versus other marine repair companies, is that Nick is immediately likable, and extremely friendly. He took the time to explain to us "newbies" what he was going to do, how he was going to do it, and then he just made it happen. He was so thorough with the install and so professional. He even cleaned up his mess after and it was like he was never there. That was on day one. With the laundry list of upgrades and minor repairs that we had, he was able to help up prioritize need to do vs. want to do, and has been very upfront, communicative, and informative. I have learned more chatting with Nick about our boat in 3 weeks than I learned in the 10 yrs of saving for this boat and reading about yachts, online. We won't use anyone else. Nick now does ALL of our boat repairs. The guy loves boating and it shows. His passion, his main mission is to keep people on the water and keep them safe by giving them peace of mind through the work he does. We will be recommending him to anyone that needs marine services in the Seattle area. If you want to see his work, message me. I'll try to update with photos (I haven't taken any because I didn't know there was a Yelp page until just now).

US Marine Sales & Service left my boat uncovered for 3 days in a rain storm when the cover was…read moreliterally in plain site, not even hidden. Keep in mind this is after they lifted my boat up to high with the forklift and ruined my thrust vectors and jet drive bucket. I brought them a completely detailed boat, and this how they gave it back. Oh, and left my battery disconnected turned on, so now I got a dead boat as well.

I was told never to bring my boat and JetSki there for service... I wish I listened. Took my JetSki…read morea month to get looked at (battery was not screwed in fully) and the new wench is installed incorrectly and sent my ski flying into the water off the trailer. They charged me $250 to check my ski out...

I highly recommend Osina's Clinton is very knowledgeable and…read moreprofessional. He came to our property near Shelton and fixed a gas leak in our motor to make it safe I appreciate his attention and communication Thank you!

Highly recommend; much more honest than Crowley Marine ever was and does a good job. Seems like an…read morehonest guy who won't charge for something he isn't going to do or will mess up.

Over rated for what you actually get . Boast themselves as…read morefull service marina . Reality , an extreme lack of any real service at all. Lots of lip service . Office staff and management unreliable. Office phones nearly never answered, messages rarely returned . Unreliable office hours . Entire staff vacates premises simultaneously for lunch hour , or two. Office frequently opens late and often closes early. No one ever monitors or answers the VHF radio. No dockside landing assistance . Moor elsewhere. I do .

This place is unsafe for women. The staff feel they get to aggressively yell at women in their…read morecars. Also they do not care about the safety of your boat if it is there. They repeatedly let a homeless woman squat on my last bosses yacht, for at least 3 rounds. Running up their electric bill and partying in their yacht. The staff are more concerned to harass aggressively the random woman in her car for 2 hours in the middle of the day. Your boat is simply not safe there. The staff is too distracted with harassing folks who sit by the water and not paying attention to the boats. I have receipts. You know I speak truth. Lord knows how many other peoples boats have had squatters while your angry lil truck man is too busy harassing random women sitting in their car. What a joke.

This company is honest, friendly, patient and more than fair…read more I will always be a fan of the staff. I had a brake issue on my travel trailer and couldn't be happier with Northwest Coaches repair.

What a great group of people at North West Coach. Our RV was well taken care of, they communicated…read morewith us throughout the process. Work was done well and cost was reasonable! We will definitely be repeat customers!

Great service! Tim went above and beyond to resolve an issue with my bilge pump I had had him work…read moreon previously. He dropped what he was doing as soon as I arrived. Also gave great advice and the right referral when he could not solve another issue.