quick shout out to dr piccard, finally someone that sits down and explains stuff to you. he saved…read moremy life, got me on right meds, i have had to see him like 3 or 4 times in last 2 mos..thanks for paying attention in college doc. i feel so much better..he truly cares about his patients​

The absolute most unprofessional icu I've ever been to…read more They kept giving me the wrong the dosage of medication for a medicine. It could of killed me. They have no sanitation in the room.. you must use a bedside commode and they bag the shit and put it in a trash can .you can smell it and it's very unsanitary for an icu. Then I leave and call for the surgeon and now they won't tell me anything because I am no longer under their care. I was going to get the heart surgery in Cleveland but if it's anything like this..I won't use a Cleveland clinic...no thanks...they did not help me so if I die it's on them.​

I was taken to Akron City from Barberton, directly to the catheter lab on Saturday night after a…read moreheart attack. The procedure was fast and efficient and used a newer procedure that was much easier on the patient. Dr Rea was very polite and professional. Even though it was after midnight when finished, they even lingered to swap war stories with me. My nurses afterwards were exceptional--Jordan and Cinda. All of the others, from the specialists to the food servers were also very friendly and professional. Although the food was ok, they could give you bigger portions though. My room was modern and clean. So, thanks for saving my life and being polite and professional at the same time. I base my rating after a similar stay at the vaunted George Washington University Hospital in DC over ten years ago. They sucked. Very badly. It's good to be back home. I almost enjoyed myself.

Mom is a Senior with end stage heart failure, end stage COPD, and pneumonia. Transported from…read morehealth facility to Summa ER. ER saw her and requested her be admitted. Summa does not take her insurance plan, so now being transported to Akron General delaying care hours more. Disgusting. Insurance and hospitals need overhauled by the government. Mother was a nurse for 40 years, and this is how all the seniors are being treated. Disgusting. Do no harm is the medical oath, but it's all about money. Smh

Glass building front desk on the first floor employs some of the worst people out there. They make…read morefun of patients who come in who ask questions which is so wrong. It is not professional at all and I expect better from them. Some of us do not have the money they have working here or husbands who work and help support them, if we dress a certain way so be it! Keep your damn noses to yourself and respect everyone. Treat them as you want to be treated! I have lost a great deal of respect for this hospital.

belittled me, made fun of me, let me fall out or rather off of my toilet portable one while having…read moretwo (still even now) broken ankles, made comments that i was unsanitary but no one would bathe me, and said they had to cut my casts off because i soiled them with urine, well that is what happens when a person is left with two broken ankles in a bed, a broken right arm, and a hairline fractured tailbone. not to mention my personal property was stolen and nothing is being done about it.

I love this hospital. I've had several procedures here, including outpatient, emergency trip, etc…read more Every time, I had the best experience, team, and doctors. I was taken care of totally! They truly care about their patients. It makes a difference when the employees have ownership in a business.

Caring staff. Doctor on duty was a bit dismissive, but I know they have limited things they could…read moredo for me.

They have the nicest staff ever at concentra!!! The girl are the sweetest people! I wish all…read moredoctor's staff was this nice!

I was in the ER last night I saw Brianna Bisono she was so sweet she took my pain seriously…read morelistened to me treated me like a person she took good care of me so did the nurse everyone was so kind Thank you guys so much Thank you for what you do

I called and asked if they have the equipment to look in the back of the eye for retina detachment…read moreplus cataract. I told them I had eye surgery for retina detachment plus cataract surgery they said that they have the equipment the lady that answered the phone. I asked multiple times do you have the equipment to look in the back of the eye they ignore me. They made me wait for three hours and nobody seen me the worst experience I've ever had. I'm in the nurses there are very in compassionate. There was nobody in that ER whatsoever. I waited there for multiple hours and nobody was there to see me., the nurses and doctors were making comments about the patients .., I this er should be shut down. , it would be zero stars terrible experience. I don't recommend anybody going there..

This is my first time at St Thomas(Crystal Clinic Orthopedic Center) for a surgery. I came early…read morefor surgery & was greeted by very friendly staff. I was taken back to prep which is my least favorite part because I hate getting IV's. I believe the woman that did mine is named Allie. She saw that a wear a watch and decided to go in right there because a watch band will often constrict the area a bit and make it easier to find a vein. I have to say, she didn't hurt me at all and this was the best IV I've ever had!! I usually feel it and am constantly aware that it's there. Not this time. I'm able to move around and there is zero discomfort. Every single nurse I've had has been absolutely wonderful. The aides and dietary staff have been so friendly and helpful. The doctors have been great making sure all my questions are answered. I haven't had to wait more than one minute when I've had to push the call button for the nurse. Room service has been great about my orders. The food is just ok. The gravy on the pot roast had raw onions in it and the roast itself was extremely dry. The best things I had were the spinach side salad with French dressing and the cheeseburger for lunch and cream of wheat for breakfast. The eggs are your typical scrambled eggs that are bland and the turkey sausage was dry but overall, they didn't let me go hungry. I have to say I'm very impressed with everyone that has helped me here. If I had to do it all over again, I'd do it here in a second!

Review based on MRI and registration experience only. Because of this, I have not given it a 1 star…read morerating as to be fair. Awful, awful awful! Worst experience ever regarding a procedure. I am still in complete awe of how poorly this went. I am a Lupus Warrior so medical appointments, procedures and processes are not new to me. I also worked in the medical field for 17 years. I started off by going to the entrance on the rear of the building as instructed. The parking was free so bonus there. I walk in the entrance marked MRI. The interior was dark and abandoned. It was like I walked into a business that had closed. There was a check-in station, closed and unlit, a waiting lounge, again unlit, a chain across a hallway with a stop sign on it and another hallway off to the side. Ok...creepy. After standing and looking around, a gentleman walked in from outside and asked if I needed help (where he came from..no clue). Of course I said yes I am here for an MRI. He points to a phone sitting on the ledge of the check-in desk. Pick up the phone and they will help you. He then leaves. I pick up the phone, it begins ringing. A voice answers from the great beyond. Have I been to registration yet? Um no. Hang on I will be out. Ok. Finally a person walks up behind the chain. I'll get you started on your way to registration. Ok. Several turns down a long, desolate hallway and we reach a set of elevators. Ok take these up a floor...then more directions to registration. Up and away I go. Follow the directions except there is nothing on my left...Lots on my right. No information desk (I am actually at the main hospital entrance). I see a surgery desk. Low and behold, the same gentleman that helped me earlier saves me yet again! Now hurry up and wait and wait and wait. Almost 45 minutes later, it's my turn (the only person ahead of me was the one at the desk when I got there.) Finally registered. Now, to make the looonnngg journey back through the bowels of the hospital. Back at the deserted desk. Pick up the phone. I'm backkkkk. The tech is now rushed as it is over an hour past my scheduled appointment. Rushes me through a bunch of questions and has me put my purse in a locker. Another tech gets me set up and sucks me in the machine. Oh, btw, this is for my ankle. I put my headphones on and she walks out of the room. No "Are you ok?" Or "We are starting now". Just music. No status checks or updates are given. I begin to feel my toes go numb. Ignore it. Now I involuntarily start tearing do to the extreme discomfort that has now turned into pain. Push the button....mistake! A voice speaks to me through my headphones. "What do you need?" "Are we almost done?" "NO, what's the problem?!" "I am in pain, can we re-adjust?" "NO! We have 20 minutes left. If we stop now, we have to start all over! What do you want to do?!" "Continue I guess." Silence. Machine starts again. So uncomfortable. I manage to the end somehow. Out of the machine. I grab at my foot. "Don't move yet! I have to put the table down!" "Too bad, I am hurting!" Table down. Glaring at me as I am not leaving the room fast enough. My foot is not cooperating. Finally stumble out of the room. "Get your things. Go back out the way you came in." Hobbling down the hallway, I let myself out of the chained hallway and to the parking lot. Awful, awful awful....

Very uncommunicative when you try to get financial assistance or make payment arrangements…read more If I get *any* response, its a canned response. About ready to just take the hit on my credit report and let it go to collections, then I can negotiate with the collection agency​

Over the 20 years that I have been coming to Akron Children, the quality of care has diminished…read moreimmensely. Staff turnover rate supports my assessment. The Nurses and RT and bedside hands on staff are not the issue. The actual surgeons and specialists are not the issue. The issues lie in between when after care is done. The Teams of residents that decide what care is needed or not needed are so far removed from patient care and are a majority of the problem. In my experiences which have been plentiful not just once but for 20 plus years, the narcissistic attitudes of these residents and their quest for a title and white jacket leads to this. In my opinion the hands on care staff like a bedside nurse knows more about a patient's typical baseline than these individuals. Over and over the come to the room misinformed and on a mission to prove themselves to someone. Always overlooking the obvious and or the information given to them by the nurses or parents to pursue how they believe things should be not how they are. My assessment is not a single experience but repeating experiences of the same thing. As noted by the 2.5 star rating on here and the 3 star rating on Google, I am not the only one unimpressed with the direction the Hospital has taken. Patient care used to be a priority for the hospital. It is not anymore. Persona agendas and public perception to look like a great facility has taken precedent. I could go on and on with personal examples of my opinions but that is not my intention. My intention with all my reviews is to give someone else a chance to make a decision to get second opinions or at least ask questions when something doesn't seem right. Thank you for taking the time to read my review and I hope it helps someone someday.

i received excellent care from Wadsworth Ems, Summa at Barberton, and Barberton Family practice…read more Thank you. I was taken to Summa Barberton on Jan 28, 2026 To be checked out. Roberta Thomas

Nursing assistant Precious was very rude at times. Attitude needs adjusting,…read moreSecond shift RN was sweet and a very professional. What a hard worker. Hope I get to see her again.

Our family had an emergency, that unfortunately ended in losing a family member. The emergency…read moredept. Did a fantastic job. The nurses and doctors were very compassionate and caring.

Great hospital went there with chest pains got wrote in insurance took care of it very clean…read moreplace recently remodeled