Received the wrong wedding dress, late, and then got a botched alteration job that cost $450 to fix…read moreat another store. My dress arrived in the wrong color and it was too late to order a new dress. Ultimately they offered me the sample gown that I tried on six months earlier. It wasn't in the best shape and had a huge hole in the train. We had to cut the train off. They rushed the alterations. I received my dress with a jagged, uneven hem, a missing back hook, and a bust adjustment that was done through the back zipper even though it was measured and pinned by the side seams. Thankfully I found an amazing seamstress who could fix the mess but it cost another $450. I tried multiple times to talk to someone at the store about the service, but the owner never called me back. We hoped to support a local business, but sadly this experience caused serious stress and became much more expensive than promised.

Awful place! They lost my moms mother of the bride dress and only told us after I called Daily for…read moreover one week when no one could give me an explanation as to what was the hold up! We found out 37 days before the wedding that we had to go find another dress!

If I could give this place 0 stars I would. They are TERRIBLE at customer service and at just being…read morenice humans in general. NEVER. AGAIN.

HORRIBLE!!!!!!!!! Second time in three weeks we've ordered tuxes for proms for my son and for the…read moresecond time IT DID NOT COME IN!!!!! For the first prom, they tried to fit him from the shelf, but the pants were so tight, he had to keep his jacket on all night because they wouldn't zip!!!!! The second tux should have arrived on 4/9, but when we checked the receipt the fitting date was input as 7/9...... NEVER EVER AGAIN will we patronize here!!!!!!

I will use Mary Ellen's for all my rentals from now on! I was unable to make it to a wedding due to…read moreflight cancellations and they refunded my entire cost. Thank you guys for the superb customer service!

Randy and Kevin Foreman are, in my opinion, the Tuxedo KINGS of Louisiana. They have decades of…read moreexperience in formal wear and their attention to detail is uncanny. They know that customers expect perfection and they strive to achieve this goal with every tuxedo that they put out. You WILL NOT leave Mary Ellen's until you are absolutely 100% satisfied with your fit. Most businesses see customers as walking dollar signs and will do anything, and say anything, to keep you from taking your business somewhere else. The motto of Mary Ellen's is "To run a successful business is based entirely on the quality of the business's customer service." When you enter Mary Ellen's, someone will walk up to you and greet you, sometimes meeting you at the door. Randy and Kevin make it a point to talk to you, find out where you're from, and if you're a regular, how you and your family are doing. Once you go to Mary Ellen's for a tuxedo, that's the only place you'll ever go. They make you feel like you're a part of their family. You are their customer and they want to keep that relationship with you always. Having been an employee at Mary Ellen's, I think people should know how hard Randy and Kevin work for your business. During Mardi Gras season, Randy and Kevin arrive at work hours before the shop is actually open to start cleaning and pressing tuxedos. They dry clean their own product right there in the store! When the store closes at 5:30pm, it's a quick dash home for all employees and then back to work, sometimes staying past 11pm at night to get garments cleaned and start pulling orders for the coming weekend. This is the regular Monday, Tuesday and Wednesday routine for these guys. On busier weeks, all employees forfeit their only day off, Sunday, to get a jump on the demanding week. This is just a small glimpse into how hard the Mary Ellen's crew works for their customers, and you can rest assured that this service will always be this consistently extraordinary.

Nice in and out experience every visit. Straight or the point. Easy to get things done…read more Knowledgeable staff

I'm in a wedding party and all of our dresses are incredibly oversized…read more We all went here assuming the ladies who measured us would know what they're doing... but I promise you, they don't. I'm not new to formal wear. I was in pageants for a few years. I KNOW my size is a 2-4. I was told to buy an 8 that I now have to spend half the price of the dress for to get it altered. One girl in our group is a size 16 and was told to get a 22! It's costing her more to get it altered than the entire dress costed AND she had to pay an extra fee for a bigger dress size. I get maybe getting it a size bigger and altering down, but all of our dresses are at least two sizes too big. It's ridiculous. Your time and money would be better spent ordering a dress from somewhere else.

I had a very disappointing experience with this store and would strongly caution others before…read morepurchasing here. I was told my size was sold out and was advised by a sales associate to order the dress two sizes larger, with the assurance that alterations would be simple. That was not true. A professional seamstress later confirmed the dress would need to be essentially remade at a cost of $350. I raised concerns about the fit as soon as the dress came in and continued to be unhappy with how it looked, as it did not match what I had been told to expect. My seamstress contacted the store (politely, while I was present), and a manager told her an exchange would be allowed. Based on that, I made an appointment and returned to the store. When I arrived, they denied that any exchange had been approved and falsely claimed my seamstress had been rude. At that point, I was left with a dress I cannot wear due to their incorrect guidance. I ultimately had to purchase another dress elsewhere. This was not my first issue with incorrect sizing advice from this store, although a previous situation was handled appropriately. Unfortunately, this time they refused to take responsibility. Very unprofessional and disappointing experience.

I would leave no stars if possible. I bought my dress for my son's wedding at Ashley Renee. I…read moreordered the dress and when I had pay I noticed a place for a "tip" on the receipt. I thought to myself seriously, I just spent $800 on a dress helping out a local business instead of going to Baton Rouge or New Orleans and they have the audacity to ask for a tip! Needless to say I did not leave a tip. Fast forward a year and my best friend's son is getting married and I suggested to her to go there because they have a wide selection of Jovani dresses which she wanted. She called them and they told her she had to pay a $25 fee for an appointment (which did not go towards the purchase if you purchased a dress) so she paid the fee we went to her appointment, she tried on several dresses of which she loved two. One was in the store and a similar one they did not have in stock but could order. So when she asked if they ran the same in size the salesgirl told her she didn't know. So my friend said well let's get my measurements and we can compare so I can have all the information I need to make a decision about which one I would like to purchase and I can call back and order it tomorrow. She was told she could not be measured that wasn't part of the $25 and they couldn't measure her until she ordered the dress. It was completely absurd and they were totally and completely unwilling to do anything that didn't fall in line with their policy. My friend was so angry that she walked out and did not buy either of the dresses that she loved. It is mind blowing to me that a business would operate this way. If you have to have these types of policies implemented in your business you're doing something very wrong. I strongly urge anyone intending to have a memorable experience for their special event to steer clear from Ashley Renee. These people are worried about one thing, themselves and what they can make off of every customer from the ridiculous appointment fee to the absurd tip! They are utterly clueless about customer service.

My son needed a tux for a school performance and didn't tell me until a couple of days before the…read moreevent. Tim's Formalwear was able to get my son fitted and his tux was ready the next day. The best part is they are reasonably priced! Michelle F.

From the owner: Family Owned and Operated Licensed and Insured…read moreTim's Formalwear has been the number one in tuxedo rentals and sales open for the past 15 years serving the Baton Rouge area. They have a vast selection prom tuxedo rentals, wedding tuxedo rentals mardi gras tuxedo rentals. Tim's Formalwear carries numerous brand names such as Allure Men, Jean Yves and Ike Behar!

This store got the color wrong for all of my groomsmen's tuxes. The day before my wedding, they…read moretold me they never carried the jacket color we ordered for my dad despite us seeing it in person, having a photo, and the original salesperson referring specifically to the color multiple times. Do not use Squire's in Lake Charles if you want a stress-free wedding experience.

was in desperate need of a vest and tie rental - Mardi Gras ball is tomorrow. they were able to…read moretake my order and have it to me within 24 hrs sooooooo clutch