I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.

don't use this service as erica the owner is so very rude, not sure how anyone can run a business…read morethis way tbh. shameful and when it comes to pricing, wow. audacious to say the very least !!!

unfortunately this service is lackluster and shouldn't be used. the owner has a poor attitude and…read moredoesn't know how to treat those who, at the end of the day, decide whether or not her business remains open. something for her to reflect on, and until she does, this rating stands. very unfortunate, as this service seems like it had potential.

What an unsatisfying experience. I went intending to get a good back massage and some nails done,…read morethe treatments we're to take about 75 minutes, not only were we out before the hour was up, but I couldn't get a dedicated back massage for some reason. I also got a body scrub, which was fine, but when she used a dirty towel to wipe me off, she hardly got enough of it, I had to clean the rest off myself. Their 'relaxation' area is in the nail spa itself, hardly serene. At least the staff were friendly enough, so the experience wasn't a complete mess, but the services provided we're mediocre despite the name. Even though it was already subsidized with a gift card, the price I paid it would not have been worth it. No chance I'm coming back, do yourself a favor and look elsewhere.

I had a gift card for a massage however I never got around to using it since I moved away from the…read morecity. I emailed when I was coming to Ontario for a visit to inquire what was on the GC. I was given a prompt and courteous response. I decided since I was only in town for a couple days to opt for a pedicure for myself and my Mom. I used their online booking method to make the appoint. I called ahead of my appointment as I realized I hadn't specified I already had gel polish on that would need removed. The gentlemen that answered the phone was so friendly and easily made the adjustment to my time slot. Upon arrival to the spa we were warmly greeted. The setting is serene. The staff that did our pedis were friendly and professional. For an outing to treat Mom it's perfect. Otherwise I don't normally spend that price on my everyday pedicure.