I've been coming here for a few years, and I really appreciate the quality of care I receive every…read morevisit. The massages are wonderful, and my gel nails always last a long time without chipping. Dari is the best! She's incredibly kind, pays close attention to every detail, and always makes sure my nails look perfect. She also gives an amazing leg massage during the appointment. I also appreciate their cleanliness and hygiene practices. They use disposable nail files and single-use buffers for every client, and their nail clippers, nippers, and cuticle pushers are sterilized after each use. It's reassuring to know they take sanitation seriously. Highly recommend!

I was really looking forward to trying this salon and booked the **Healthier Eco-Friendly Gel…read moreManicure**, along with an additional French manicure service. I want to be fair and clarify that I was happy with the nail technician and with the final appearance of my nails. Unfortunately, the overall experience was made very uncomfortable by the attitude and behavior of the salon owner. When I arrived, I was confused about where to park, so I politely asked the owner whether I had parked in the correct place. Instead of asking where I had parked or offering any helpful guidance, she simply said yes. From the beginning, I did not feel welcomed. Her manner was cold and dismissive, and throughout my visit I felt as though she was treating me with irritation. The service description included a **hand and arm massage**. However, the hand massage lasted only approximately 2-3 minutes, and I did not receive an arm massage at all. Although I was happy with the nail technician and the final appearance of my nails, the full service described was not provided. I had also paid extra for a French manicure. While choosing the color, I asked whether I could use a different base color for the French manicure. The owner gave me what felt like a very unpleasant look and responded rudely and sharply, **"THAT IS EXTRA $5."** I had no issue paying an additional $5 if that was the salon's policy. My concern was the disrespectful and condescending way she communicated it. At checkout, I misunderstood the credit card policy. Because I had entered my card information when booking the appointment, I thought my card had already been charged. As I was leaving, the owner called out, **"Ma'am, you have to pay,"** which made me feel embarrassed. Once she explained that the card was only used to hold the appointment, I understood and paid for the service. After I paid, she questioned me about leaving no tip. I found this extremely uncomfortable and inappropriate, especially because I had already felt unwelcome and upset by the way I had been treated during the visit. Tipping should be the customer's choice, and I did not appreciate being confronted about it. I explained that I had paid for my service and that I was unhappy with the way she had spoken to me. She eventually apologized, but by that point I was already very upset and embarrassed. I want to emphasize that my criticism is not directed at the nail technician. Although she did not do a good job with the hand massage and did not provide the arm massage included in the service, her overall manicure work was good, and I was satisfied with my nails. Unfortunately, the owner's attitude and the failure to provide the full service described overshadowed the quality of the actual manicure. I left feeling uncomfortable, humiliated, and unwelcome. A salon visit should be relaxing and pleasant, but this experience was the opposite. Despite being satisfied with the technician's work, I would not return because of the way I was treated by the owner.

We had a really bad experience with the new stylist and the way the situation was handled was…read morehorrible! The stylists, management, and the salon itself needs much improvement.

Update: to be clear I did not decline the review. I declined a review without the possibility of a…read morerefund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday. Worst. Haircut. Ever. If you would like to waste 2 hours on a haircut that should have been completed in 45 minutes, all while listening to far too personal baby daddy stories shared by your nice, but unskilled, stylist, then this is the salon for you! What was that? Should I have said something? Well, I did. That's when the less than 100% fabulous customer service kicked in. I sent photos and messages documenting the haircut. I asked for a refund. After all, that was $90 for the haircut that looks like the craft scissor haircut my friend's daughter gave herself when she was 5. They want to "fix" it. There's barely any hair left to "fix" and also, no. You have lost my trust. Just refund the money. Here's my story: I chose one of my reference images (the one with green highlights) directly from their website based on cut and type of color, highlights with a fashion color. What could possibly go wrong? There is a person there who literally can cut the cut I want the picture proved it, right? The scheduler said she knew exactly who to book me with, but let's do a color consultation first for $60. I countered with, let's schedule the cut and the stylist, and I can discuss color then. At my appointment, I showed the stylist a carefully curated set of images, cut images, and the cut I wanted in pics of me when I had that cut. This is important because, I should back up and say I was asking for a pixie cut. I explained that I wanted my already short hair to be styled into a long banged, messy pixie with wispy tendrils by my ears. This would require trimming bangs, texturizing the longer "bob" sides and back. An hour in, I knew far too much about her personal life, and half my hair was clippered and way too short. Then she said, " Hey, maybe we should leave the other side as it is (when I came in)". Um, what? I asked to see the back. It had been clippered and the long hair on top laid on it like a rug. Zero texture. Um... the back of my head looks like a triangle? Can you please fix it? She did, kinda. Now, it's at mile marker two hours, and I am late. She was still not done. I told her I had to go and that I would have to settle for what I have. I left, put my hat on, and cried. But that was after I was also charged a service fee to tip. Next comes the customer service: After work, I took my hat off to discover that you could see my scalp in places. I have virtually no bangs, and it is waaaaay worse than I thought. I immediately emailed with pics. Their response, thanks for the feedback. I called and asked someone from their leadership to call me back. Nope, no call. Fast forward to the next day and several emails later, and the owner said you can either come in (next week) or "this matter is closed". Charming. I've had pixie cuts for 20 years. This was not a texture things or even a miscommunication. It was a failure of the scheduler, the stylist, and ultimately the owner. That stylist needs to be trained better and should have never been given me as a client. And the owner, well, just rude. When did customer service become so rare? Guess they must be doing well if they don't need new customers. There's more, but I am tired of typing. I don't usually leave reviews. Update: to be clear I did not decline the review. I declined a review without the possibility of a refund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday.

Wow, what an incredible visit. I cannot believe I haven't visited her sooner!…read more She has a great space that feels comfortable and clean. The appointment started right on time and she made sure to ask me what I envisioned for my brow wax. Eyebrow waxing requires putting a lot of faith into your waxer and she was amazing. With incredible attention to detail, she waxed, tweezed, and quaffed me to perfection! I am so incredibly happy with my results and I cannot wait to visit her again. I cannot say enough good things about Pusa and her incredible talent!

This was the best wax I've ever experienced. Pusa's technique is top notch. I didn't even flinch…read more She is meticulous and makes sure you feel comfortable. The place is very clean and well maintained. I know where I'll be going for my wax. Highly recommend!

First review of 2021 and I couldn't think of a better 5 star business. I have been going to Cindy…read morefor years and she is literally THE best at her craft. She knows what lash shape looks best on your face and executes the customized look perfectly. She uses quality organic products and the lashes last! I get compliments all the time from strangers and never hesitate to recommend Cindy. To top it all off, Cindy is very kind and accommodating. I think a lot of ladies can relate when I say self care is last on the list when you have so much to do everyday. So, the fact that she is flexible and goes out of her way to get you scheduled is so very appreciated. Laying in the chair is very relaxing and she is so personable to chat with, but no pressure to chat too. You can take a nap if a nap is what you need, and you can wake up looking fabulous!

This is a fantastic place to go too. She is so good. She is super booked out, but if you can wait,…read moreit is worth it.

I had a great experience at the Spokane location a couple years ago and thought I would give them…read moreanother try. I went in for a Brazilian and eyebrow wax and tint combo special. She started with a Brazilian, she didn't think I needed a full Brazilian so we only did a bikini wax. Next step was the tint. She didn't ask me about different colors and just applied it. I assumed she would notice that my hair color is black, but she applied brown eye brows. I don't know if they only have one eye brow color, but it did not match my natural eye brow color or shape at all. I didn't notice until after I paid and got to my car. I had an appointment right after so I didn't have time to go back inside . When I got home I went to inspect my wax, I had leftover hairs all over. I shouldn't have to shave after going to a professional for a wax. There was no attention to detail. I was very disappointed in this session and the wax specialist. To be honest the wax specialist looked like she just woke up and her hair was in a very messy bun. Not like a good I tried messy bun, but like a I didn't have enough time to get ready messy bun. I have emailed the company and taken the survey and no one has reached out to me.

I wish there was a zero option. First off the actual waxers are amazing. The front desk workers are…read moreTERRIBLE! I have been a customer for years and within the past 3 months they have canceled 3 waxing appointments for no reason-I show up and they have been canceled. No apology or offer to fit me in. Today I took my daughter in, they couldn't have been ruder if they tried. They told me at the end I needed to set up her own account she can't use mine-why?!? When I said I wasn't comfortable with this they let me know in the most degrading and rude tone to take my business elsewhere, while my daughter was crying right next to me. Don't worry I will be taking my business elsewhere!

Nuala is the best esthetician there is. My skin absolutely loves her and her products. I recommend…read moreher to all my friends and family because Glow is the only place I want to go.

I can't say enough about Nuala and Glow! I've been getting facials since I was a pre-teen for…read more"troubled" skin, and now that I'm in my 40s I've reached that magical stage of dry, dull, aging skin and the breakouts of youth. Nuala expertly assessed my skin, recommended the best treatments for me as an individual, and improved the texture, brightness, clarity, and overall appearance of my skin dramatically over the past 3 visits. She provided skincare product suggestions without being pushy (loving the Cosmedix line she carries) and each time we make a plan for the next treatments based on how my skin is changing. I'm feeling so much more confident and more like myself when I look in the mirror. Her studio is located conveniently near downtown Bothell, so treat yourself to some fancy pastries and coffee downtown, get a facial, and make a day of it!

I was going to another salon for gel pedicure religiously every month, over time I noticed my big…read moretoe nail had been SO overfiled, it has dents in it... I looked up some better products and DAZZLE DRY was recommended. This salon is certified for dazzle dry and has awesome color options. It dries super quick and is strong, holding up just like gel, which is great. I have been in 2 times and really enjoy the vibes. The owner is so welcoming and both of the techs that I have seen were amazing, good quality work. I look forward to my next service :)

So Young is amazing! Found her in a 'nail emergency' situation & she's done a fabulous job.read more

Lauren is fantastic. Her room is so calm and relaxing as is her personality. We've had brows done…read morehere but so far that is it. She's very knowledgeable about essential oils, henna and so much more.

Lauren Habenicht is quite an esthetician!! She rejuvenates from the moment you walk in her room…read more She is very well versed at her trade, from facials to total skin-care. I have been there many times and recommend her highly.

I have been coming here for the past two years and can't speak highly enough about it…read more I try to always have Mia do my monthly gel fill, but even when she's not been available, I've always come out happy. They now have a young man, Butch who is so good and also gives fantastic pedicures. For a long time I've found men do a better pedicure on men's' feet. They recently installed all new seating and nail stations.

I needed to get my nails done before heading to my next destination. And this place was easy to…read morebook, and their nail tech did a great job listening to my instructions for what I wanted. I got a French tip gelx manicure and then French pedicure (regular).