I have been sending my child here for nearly 2 years, and overall and quite happy with the experience. In a sentence, I would say it is good, old-fashioned daycare.
First off, the facility is not the newest, hippest or most modern. It's in the basement of a church. It could....use a face lift, if you know what I mean. Things are a bit old, but clean. I can also agree that the administration could also use a bit of updating (they could email a lot of things rather than print them, and have a much more modern vibe to things, and they could get introduced to Quicken or Quick books). However, what I enjoy is the care they take of the kids. They genuinely care about the kids, provide good care, and every day I drop my son off and I don't think twice about the type of care he is receiving.
As to the last review, I am not sure what they are expecting; there is always one person at the top who is in charge, who makes the decision or final statements related to business. As far as the field trip issue, I have sent my child on every field trip (or I volunteered and went with him and his class) and it has been my understanding that you are able to elect to leave your child behind, but clearly that could have changed. I'm not sure. As far as the payments and receipts - yes, they could use a more modern system. However, you should keep all your receipts anyways for tax purposes, and I myself have not had any real issues (the only 1-2 issues I have had, I went on Chase and printed off the proof that the check was cashed. A few other times, I had actually made the mistake). In terms of the snow/cold days; well, frankly I think no one has known what to do with them this year. It's been just an epic winter. This issue is not just this daycare, it is everywhere. And they don't do the cold and snow days off "willy-nilly". The preschool syncs up with the Park Ridge school district. Many of the kids (but of course not all) who go to this preschool live in the area and are in District 64. So Sugar Plum syncs with whatever the District is doing in terms of snow/cold days off. Bottom line, is if Park Ridge schools are off due to weather, so is Sugar Plum. I also think the payment of 6 months in advance is preposterous. I have never heard of that. I can't imagine anywhere (or certainly anywhere with 60+ kids) would let you pay that far in advance. Plus, at the end of the day they would lose money (why would they give you a discount?).
I do agree the communication could be...improved upon a bit. But for me, is relatively minor, in comparison to the great things they do with the kids. They have an indoor gym - which is amazing in Chicago winters - and they have a little outdoor area for younger kids. Older kids walk (safely) to the park that is 1.5 blocks away, or they take walks around the school. In the summer the older kids also go to the same park and they have wading pools that they play in (there is no swimming there, the water is only up to kids ankles). The young kids play with the hose and water tables in the back area. They do have regular get-togethers with the parents, they do parents conferences, etc. They also post the kids food/menus, daily curriculum, activities and week themes (for example, spring or animals or zoo or garden). They have a wonder variety of things they do - they have a free music class once a week (a music teacher comes in and plays piano/guitar) and I signed up (and pay extra) for GymStars once a week for a gymnastics class in the gym. The teachers all have background in early childhood education, and experience with children. They retain staff pretty well (I would say better than in the big-box day cares for sure) and they have some really long-term staff of 5+ or even 10 or 15+ years.
For me, the positives vastly outweigh any issues. It could use a bit of polishing up, but the quality of the care, their curriculum and activities are awesome. A really good value!! read more