To be completely honest, I wasn't overjoyed about my experience. I felt that there was trouble With communication. In the beginning she was great, she answered my questions quickly and helped me with any of my concerns. Her communication kind of died off a few months in and then picked back up the week of my wedding. In the middle if I had questions she said she was at he DMV, or at dinner with her in-laws, or in the mountains. Which okay, that's great, just get back to me when you say you're going to, don't take a week. The real problem was on my wedding day. The flowers I was promised in my contract were NOT the flowers I got. She didn't even run the changes by me! We agreed on dahlias, she showed up with roses. My bridal bouquet, cake, and centerpieces were all supposed to be dahlias and they were roses. If I had known that she would go against the contract and bring completely different flowers I would have gone with someone else. She "made up for it" by adding more greenery and making my centerpieces "fuller". That may have been okay with someone else but I WANTED a single, simple dahlia for the centerpieces. She emailed me the day after my wedding to let me know she made changes THE DAY BEFORE. WITHOUT ASKING ME. What was I supposed to say? Yes I understand things come up, things happen. But I definitely don't understand why it was never brought up to me, why she didn't ask ME what I wanted for MY wedding. She didn't offer a refund, she never really even acted like it was a big deal - which it was. She said she couldn't get the dahlias but the bulk of the weddings following mine had the exact dahlias that she "couldn't get." So yes, Jennie is incredibly nice, but incredibly disorganized.
She offered me a floral arrangement, not a refund, to soften the blow of completely obliterating my vision.
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