"I don't want customers like you"…read more If I could give 0 stars I would. New ownership, horrible customer service. I was told that the items in the back-"winter merchandise and accessories" were 50%. I checked out and as I was leaving heard the owner tell her daughter, " you didn't give her the discount.." I added up the price in my head and thought it was correct and left the store. I didn't take my receipt because I knew I wouldn't be bringing the two items back. After reviewing the merchandise and tags I realized I wasn't given 50% off the winter coat, today I checked my bank statement and decide to contact them. I called up and the daughter answered, said she couldn't handle it and got "her boss". When the lady answered the phone she was on a personal call on the other line, "I'll have to call you back, I have a customer on the phone." I guess I was a bother because the conversation was horrible. I told her the situation and she told me, "some people have been taking things back there and leaving them". I explained that it is a winter item. She was nice enough to look up the items: she first looked up the jacket and said nothing. She then looked up the dress and told me the dress wasn't on sale, that she knew that because they just got it in. "I know the dress wasn't on sale, I'm calling about the jacket - it was on sale." She said, "no it wasn't that someone must have put it back there by mistake. We should start marking them so we can tell". I'm not an idiot. She didn't say anything about the jacket, she ignored it and mentioned the dress. She kept repeating people keep moving things back there and they don't mark them on the tag. That would be fine if her daughter hadn't have told me, "I just moved stuff back and rearranged; winter and accessories are on sale." I told her if I can't get the discount, I'd like a re-fund. She saw me in the store on Saturday, she saw what I purchased but refused because I didn't have my receipt. And made the excuse again, a customer must have moved it back there. I told her I was upset and didn't appreciate her making excuses. It wasn't a customers fault, it's theirs for not marking and not cleaning up. It also was a part of the winter, which was on sale. I reminder her she told her daughter, "you didn't give her the discount". I told her that she and both her daughters were in the store both times I've been in, I've never seen them working, they are sitting down behind the desk. You can't blame, misplacement of product on customers, if you aren't straightening, marking correctly, and keeping items tidy. Plus, it was a winter jacket-for Christmas time, a lightweight uncut corduroy that would go over a dress. They said winter was on clearance and in the back trim, where I grabbed it. She then yelled, "I don't want customers like you". I asked for the discount again and she offered a store credit for return. All I wanted was the $11 plus for the discount or a refund for the entire item. I didn't want a store credit because I never plan on shipping there again. I told her I'd dispute it with my credit card company and she said so "now you're stealing". I told her no I'm disputing the charge for the item that should have been discounted and she said that's stealing I explained, I wasn't disputing for the entire amount but the $11. She then yelled at me and hung up. I mentioned the other dress I bought. I didn't even mention this to her but I will here-I bought it for $8.99 which is really cheap for the store but when I got home you could clearly see the color fading. (Red onto the white). I couldn't notice in store, maybe they didn't either but that's their job to notice quality and condition. It's not worth $8.99. Also, when I was leaving on Saturday, I mentioned they should try selling the Mamaroo on Facebook Marketplace. The owner asked, what's that? I explained and she said I don't know what that is, I don't what's back there. It's frustrating that not only do the new owners not know what's in their store and where the items are but they also don't know baby products. I'm so disappointed in this service and how I was treated. I can't believe anyone would act this way to a customer over $11 and then say what she did. Especially when they are in the wrong. I should have kept my receipt, I should have checked the prices before leaving but I didn't that's on me. Horrible business practices and bad customer service. Of course she doesn't know me, she also doesn't know that i use to bring my daughter in and try clothes on near the couch and she would model for the workers (she's 17mo). She doesn't know typically I spend $100 plus each visit and live around the corner and frequented before the pandemic.

This store is a gold mine. I'm a mother of Two Boy's and a Bonus Daughter. The employees were so…read morekind, courteous and helpful. The owner was present and goes out of her way to make one feel welcomed. I found everything I went in searching for, and dangerously awesome deals! Ha! The store itself is clean, well cared for and adorable. The brands/cost were GREAT! I couldn't have asked for a better experience. The new location is smaller, but I find myself in a clear head shopping there rather than Bombarded with so many items and simply overwhelmed (if that makes any sense.) Great all around! Will recommend and be coming back, often! Can't beat those prices and the cleanliness of the items, ladies and the store during this pandemic!! P.s thank you for continuing your due diligence with the Lysol and masks staff!! Kudos to you!!

Beautiful clothing and pajamas. A perfect place for unique dressy outfit for baby, or even just…read morevery different pjs.

While waiting for my car to have some work done, I took the baby for a walk and came across this…read moreshop. I was so excited to walk in and find baby boutique clothes that I love! I was also greeted by the owner when I arrived. She was very chatty and friendly and spent the time to get to know me, which was really nice. She gave me some places to visit here in Lexington (I'm new here from Texas) and also told me about one of their clothes line that the royal family children also wear. Lucky for me I found a BEAUTIFUL dress by that designer on the sale rack and picked it up for a great deal. The store also has a whole room of Melissa and Doug toys, which we love! We will be back for more shopping! This is a perfect place to find special baby gifts or clothes for special occasions.

Absolutely love all of their clothes for my toddler - they have something for every occasion!!…read moreTheir customer service is above and beyond, we had an order that was taking longer than expected due to manufacturer delay and the team quickly double checked their sample inventory and found the piece I was waiting on in my sons size and immediately shipped it out so that we could have it for easter weekend!! Cannot say enough to how much that small act of kindness is appreciated!

Bella Bliss has a unique style of children's clothing that they promote through their website and…read morecatalogue. It turned out their ordering procedures are also unique. I ordered a dress for my 5-year old over a week before we were to leave on a vacation. The order was taken online with no issues, but a shipping announcement did not come until 6 days later. This would mean that the dress would arrive after we left, so I called and cancelled the order, and the representative retrieved the order from the UPS shipment immediately. However, she also said that BB was running 5 days behind with orders due to their busy Easter season. Easter is still 3 weeks away. The website didn't mention anything about the 5-day delay which is a serious omission. I will give them credit for promptly canceling the order but other customers might not be so accommodating. We will have to buy a dress at the mall this weekend before we leave.

The store is way too expensive for used clothing. I went into store today to get my daughter a used…read morepair of snow bibs and they were marked $50. The other was marked $40. They both had new tags on them but looked like they had been worn out and tags reattached to trick you into thinking they were new. I can get a brand new pair at Walmart for $29. So I didn't buy them of course. I have sold to them before. They take hardly any of the items and most of my items are brand new with tags or worn once and in great condition and leave them and take the ones that you wouldn't think they would but. I'm lucky to get $20 from them. Several years ago I could sell a bag and get $50-60. I'm done shopping there. They are way too expensive for used clothing

Just came home from my second selling experience here. So I…read moresuppose I should have heeded the other reviews before coming here but I usually donate my unwanted kids items and thought hey I can make a few bucks why not. The drop off was alright I had to fill out a form on their tablet and then sign. It was easy. They called me within a few hours the first time and they called me the next day the second time. The first time I had a huge bag of clothing and a few baby items as well as a like-new boppi pillow and several items with tags on. I got $27 and was like hmm ok well I'll be more careful with my next time so I can get more for my items. So this second time, I brought baby toy sets that were gently used, 2 kids bathing suits both with tags on, several great condition baby toys that were hardly used. I got $8. So it's better than nothing but also it's a little sketchy. Like other reviewers have mentioned, the customer service is sub par. Idk I am going to try once upon a child, it's across town but has much better reviews.

This place has an amazing selection. You do need to pay to try on dresses but that helps cut down…read moreon people just playing probably. Their prices are a little high but their rent is probably crazy.

Rude and just awful employees. First, when me and my daughter asked for help, we were completely…read moreignored. I understand they are young girls still figuring things out, but when working in retail - customer service is extremely important. My daughter, whose dress fell through very last minute, was already discouraged when searching for a new last minute dress. The employees attitude only made this feeling worse leaving her with no excitement regarding attending the schools dance. I know managing a store can be tough, but monitoring what is happening when you aren't there is important as they just lost a customer willing to buy a nice prom dress right away. I hope everyone's experience is different, but they will not be receiving any service from me or anyone who cares to listen about my experience when there.