So I went online and made a reservation. I soon got a phone call from a nice lady confirming my appointment. I wanted mobile detailing of a small motorhome, a Mercedes Sprinter van. I picked 10 AM because I wanted it to be a little bit cooler, so that it would be easier on the workers, and it was more likely they would do a better job if they weren't burning up under the sun.
A day or two later, I got a phone call from the same lady, asking if the crew could start at 8 AM instead of 10. That was even better in my opinion, because she told me it would take at least three hours at least to "wash and detail" the RV. I thought to myself, "it seems a little too fast for a wash and detail". Even when I get my cars detailed it takes 4-5 hours, if not more.
Anyway, I had to move around a LOT of pieces at work, with coworkers, and with clients, in order to make 8 AM work. The lady said I, "had to be home when the detailers arrive". Which was fine with me, because I wanted to find out what their "scope of work" was. I needed to know if they were planning on using wax or some other product. I needed to show them an area to avoid, because it could not get wet yet after a recent repair. I wanted to show them a couple of other things that were very important before they started. 8 AM came and went. I waited around and made multiple phone calls between 8 o'clock and 9:30 in the morning and there was no answer. I went to work and I finally got a phone call from the nice lady at around 1030 or 1045. I told her I was not pleased with having to change my morning work schedule to accommodate an 8AM start. She then proceeded to tell me she didn't know why they were so late, but they had already started the job. I told her they needed to stop! I wanted to talk to them first about what it is they were going to do. (There's a big difference between simply washing and drying of vehicle versus "detailing".)
At that point she told me they had already started to wash the vehicle, even though I left a note on the dashboard telling them not to do anything and call my cell number which I wrote down. I told her to call them and tell them immediately to stop what they were doing, because I could not get water intrusion into one of the vents where there was an electrical short previously.
She then told me she spoke with them and that they had "already finished the job". "They are done". My first thought was, how many world can they be finished with a wash and "detail" of a motorhome in ONE HOUR? To me, "detailing" always means hand waxing as well. Maybe "detail" mean something else to this company but I never got a chance to ask, because they were an hour and 45 minutes late to the job.
To his credit, the owner, who I think is named Tyler, communicated through the nice lady, that I would not be charged for the job, because of all the dropped balls on their part. I was surprised by this, because it's definitely the right thing to do, and so few companies do the right thing!
When I got home I expected to see a 75 to 80% clean RV, because they were told to stop working, and really how much can you do in under an hour?
Much to my surprise they did a very good job on the surfaces they did wash and dry. This is a very expensive motorhome. It's a 2020 Leisure Travel Serenity. The body is fiberglass and if any of you know anything about fiberglass, it's almost a semi porous material, that really holds dirt if it's not waxed or sealed somehow. That's why boats often looks so dirty.
I have taken this vehicle to multiple self service car washes, scrubbed and scrubbed, and could never get the vehicle very clean looking. Always lots of streaks, always lots of grit and grime that could not be removed.
I don't know what secret formula this company uses, but in less than one hour I was quite surprised at how clean the RV looked. The job was stopped before they could attack the wheels and tires and a few other black plastic trim pieces etc. but for the majority of the vehicle it was surprisingly clean. I can't believe how clean they got it in one hour and really makes me wonder how much better a job it would be had they taken the full three hours to detail and wax etc.
After all the drama and miscommunication, I would definitely recommend this company, Simply because they are using very effective products and were able to get my RV clean in less than an hour! read more