The biggest con artist of them ALL!! Would never recommend... stole a $3000 Italian made rope chain from a friend of mine and swapped it out for a cheap rope chain that read made in Peru. Mind you the day my friend drop off his chain he was just raving over the fact that his chain was made in Italy , 14k and rare. He's a total fraud. Don't recommend. He blatantly steals from the innocent for self gain. He's 75 years old building up his retirement off people who make an honest living. Sad piece of trash. -0 Stars for me. BEWARE!! read more

Sudden Service - Tallahassee, Florida

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Literally went and went and got my watch fixed and it came off the same day. Took it back to see what can he do for it, and the guy started an argument with me disregarding what happened to the watch. And saying he don't want to do business with me. Bad customer service!! read more

If I could give this place 0 stars, I would. This place is in the mall, right outside of Lane Bryant. My girlfriend had been there before and the owner had been a complete asshole, but since hardly anyone changes watch batteries it seemed like our only option. We drop off the watch and I'm dismayed to see that changing a watch battery now costs $18.95. We leave the watch with a nice younger girl and go browse other stores in the mall. We came back 20 minutes later and the watch was done. Perfect! Now when's the fun starts. My girlfriend hands the girl a Bank of American Visa debit card. The girl says "Oh, do you have cash...we have to charge $2.00 for debit cards". Of course we don't have any cash. In the past I've worked for merchant service companies, so I know charging the customer a fee for using their card is NOT ALLOWED per the Visa merchant agreement. The girl says "I'm not the owner" and at that point the owner, who had been listening the whole time, stands up and gets in my face. Through a nasty beard and bad breath he snarls..."THEY CHARGE ME OVER $2.00 FOR DEBIT CARDS." I tell him once again that upcharging the customer is not allowed. He says "I CAN CHARGE FOR DEBIT CARDS, NOT CREDIT CARDS". I explain that since my card has a Visa logo it can be run as credit. I also tell him we were not given the option to run the card as credit, the girl working took it upon herself to run it as debit and charge us $2.00. I advise him that I will contact his merchant service company because I do have his merchant ID and he becomes enraged. At this point he's half screaming about how good his business is as I'm walking away. Pathetic. I know this is petty...$2.00...but it's not even about the money. It's about poor customer service. I won't be going back. read more

Owner is a complete JERK.. Has no idea that when you provide good customer service---you create a clientele and therefore create more business... I paid 40$ for a new watch band & then 3$ for installation.. after a week the band was falling off.. & when I came back he wanted to charge me because his other employee installed it wrong--- The owner wouldn't even tell me his name... or if he was a part of the Better Business Bureau... DO NOT SHOP HERE!! read more

I've had several watch batteries changed here and minor jewelry repairs done twice. I don't know who the other reviewer encountered, but the owner is a very nice middle aged man (with no beard...?), and the younger girl who works there is also very pleasant. A watch battery costs about $20 no matter where you get it done, I've found, so I don't see what there is to complain about with the price. I own a nice watch; I want a decent battery and to know it was done properly, so the cost is not a big deal. As for the service, both minor repairs I've had done were FREE. One time, I had a bent clasp on a bracelet that would no longer close. The girl fixed it for me in about 3 minutes, and when I asked how much, she said there was no charge since it didn't require any parts, just a little adjustment. The second time, something similar happened to another bracelet (I actually snagged it on my sweater while in the mall, and it fell off due to the bent clasp), and it was the same situation again, except this time it was the man at the counter. He fixed it; I offered to pay and was refused. I understand that some people may get annoyed when a business does not take debit/credit cards in this day and age, but in their defense, they do have a sign clearly posted that says they do not accept credit/debit cards for charges less than $20. Since the battery for my watch was $20.38 after tax, I had no problem paying with my card and was not charged any additional fee. However, coming from a small business family, I also understand if businesses do charge a small fee for using a credit/debit card. I really don't care what the Visa/MC terms are; they charge per swipe, and I'd much rather pay some small fee instead of encountering higher prices every time I shop, regardless of payment method. Businesses should not be expected to just absorb those costs; they pass them on the customer. And this customer, for one, is not complaining. I definitely would recommend Suddenly Service. read more

I've been doing business here for years; and I've been very pleased. My favorite is Rebecca, who is very friendly, highly skilled (and talented) and will do a great job for you. I've had diamond rings, silver necklaces, numerous watches and some clasps repaired there. Today, I just went for a watch battery, but - as always - Rebecca was fast and friendly. Highly recommend you visit when she's there :) read more

As the other reviewer said, this is a bad business where they tell you one charge upfront then when you pay they end up charging you more. I had to have a pin put in my watch band. I was told it would cost $12. Although I thought this would be a quick and easy job, it took the man fixing it longer than expected. At first, he was unable to determine the correct part needed. He handed back my watch, and I handed him a credit card because there was a big sign that said checks are not accepted. He then told me that the lowest charge that could be placed on the credit card is $15. He proceeded then to show me a smaller sign on the counter which stated such in smaller print. I have never heard of such a thing before. Usually merchants require at least a $5 or $10 charge for a credit card. I did not have cash on me, so he ended up making an extra $3 off of me. Obviously making extra money off of customers is a regular business approach for this merchant as the previous reviewer lost $2 that was not stated upfront. I will not use this business again, and I recommend to others that they avoid it as well. read more